Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.
Acewonders
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Scopri cosa dicono le persone
The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... Leggi di più
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... Leggi di più
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
Informazioni di contatto
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, Hong Kong
- support@acewonders.com
- acewonders.com
Le persone hanno visualizzato anche
This is a fraudulent page
This is a fraudulent page, I order my jacket since december 26, I sent many emails and always answer the same shit ... We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to provide. We understand how important it is to receive timely updates, and we regret that our communication has not met your expectations.
We want to assure you that your order is now ready to ship, and our customer support team will be reaching out shortly with your tracking details. We also acknowledge your concerns about the lack of response to your emails, and we are actively working to improve our customer service to ensure better support in the future.
We truly appreciate your patience and understanding. If you have any further questions or need any assistance, please don’t hesitate to reach out—we are here to help.
Warm regards,
Acewonders
24 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Liliana,
We sincerely apologize for the frustration and disappointment you’ve experienced. We completely understand how upsetting this has been, and we regret that our communication has not met your expectations.
We want to assure you that your order is now ready and will be shipped shortly. Our team will be reaching out to provide your tracking details. We truly appreciate your patience, and we’re actively working on improving our response times to avoid situations like this in the future.
We value your trust and would love the chance to make this right. If there’s anything else we can do, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Acewonders
FRAUDULENT SCAM
I never received my 2 jackets that I.oreded and have asked for a refund multiple times. I believe this site is fraudulent. DO NOT ORDER FROM THIS SITE! I keep getting emails saying they are backed up on production and not granting my requests for a refund.
22 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Somer,
We're truly sorry for the experience you've had with your order. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Our customer support team has already reached out to you regarding your order, and we are actively working to resolve this matter as quickly as possible.
We completely understand your concerns, and we want to assure you that we are not a fraudulent site. Unfortunately, due to production delays, some orders have taken longer than expected to process. However, we are committed to making this right for you. Please check your email for updates from our support team, and if you have any further questions or need additional assistance, don't hesitate to reach out to us.
We truly appreciate your patience and understanding, and we will do everything we can to resolve this issue as soon as possible.
Best regards,
Acewonders
I ordered the black California style…
I ordered the black California style jacket in January. I have never received a tracking number. I have sent at least 10 emails, and most go unanswered. There is no phone number to actually speak with a rep from the company. I would rate this company a zero, but that’s not an option. Not sure if it’s necessary to say, but I have not received my order or any explanation as to why it hasn’t shipped. I have also requested a refund, but email went unanswered as well. Wouldn’t recommend ordering from here.
24 gennaio 2025
Non scritta su invito
Risposta di Acewonders
Dear Amanda,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to provide. We understand how important it is to receive timely updates, and we regret that our communication has not met your expectations.
We want to assure you that your order is now ready to ship, and our customer support team will be reaching out shortly with your tracking details. We also acknowledge your concerns about the lack of response to your emails, and we are actively working to improve our customer service to ensure better support in the future.
We truly appreciate your patience and understanding. If you have any further questions or need any assistance, please don’t hesitate to reach out—we are here to help.
Warm regards,
Acewonders
Great Customer Service with Agent Lynn
What made my experience great, is working with the customer service agent Lynn. They were very attentive and responsive to my concerns regarding my order.
Lynn, kept continued to engage with me until my order was received.
Thank you
14 marzo 2025
Non scritta su invito
Acewonders is a Scam/Fraud
Never got my order. Don’t buy from them. They are a scam! They keep saying it’s been delayed but it’s been 3months! Don’t loose your money!
20 gennaio 2025
Non scritta su invito
Risposta di Acewonders
Dear Viviana,
We sincerely apologize for the delay with your order and understand your frustration. This is not the experience we want for our customers. Your order is being shipped today, and we will provide you with the tracking details.
Our customer support team has already reached out to you to resolve this matter, and we are committed to making things right. Please feel free to contact us directly if you have any further concerns.
Best regards,
Acewonders
What customer service ever ordered…
Worst customer service ever ordered product on December and still have not received. Emailed several times with no response. What a scam
I also asked them
To cancel
My order I no longer need a winter jacket in almost April and no reply. I will
Be filing a complaint and ask
For
My money back.
I just got my order finally in the mail almost after three months. It looks like it would fit a 13 year-old and it is the thinnest winter jacket I’ve ever seen. This is complete trash. Don’t waste your money. This company is a scam.
15 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Leigh,
We're truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting this situation must be, and we sincerely apologize for the delay and lack of communication. It’s never our intention to cause inconvenience to our customers.
We're also very sorry that the item did not meet your expectations. We take your feedback seriously and will continue striving to improve both our products and services. Our customer support team has reached out to offer a solution, and we genuinely hope to make things right. Your satisfaction is important to us, and we truly appreciate your patience and understanding.
Best regards,
Acewonders
Complete scam
Complete scam. Once I made my order, they said 45 days to send due to “higher than expected order volumes” I ordered a winter jacket I will not be able to wear. I am now still waiting 2 months to get the jacket. I have asked for a refund 3x and they keep asking me to wait and not cancel. I will be reporting this to Visa today and the better business bureau to report them. This is a scam company. Buyer beware. Do not purchase anything.
14 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Kelly,
We’re truly sorry for your frustrating experience. This is not the level of service we aim to provide. Our customer support has replied to your email to assist you.
Due to unexpectedly high order volumes, some shipments have taken longer than planned, and we regret that this has affected your order. We understand how disappointing this delay is, especially for a seasonal item.
We take your concerns seriously and are working to resolve this as quickly as possible. Please reach out to our support team if you need further assistance—we want to make this right.
Warm regards,
Acewonders
I just received the "plush" winter…
I just received the "plush" winter jacket. Almost 2mos from ordering. Its a completely different jacket. From how thin it is, to the generic rainbow design, to the zipper, everything about it is false. Buyer beware. I just asked for a refund and a return at thir expense. Let's see if it happens. This is why ordering from companies online is deeming to be a hassle. This is happening more and more. I wish we could upload pictures to compare the ad to the real thing. This company won't last much longer.
Update: It is now May 5th and I STILL get the "we've escalated this issue to our account team. Sorry for inconvenience." Blah blah blah. It's gotta be an automated response. It's the same one every time. You're stealing from people! Give us back our money!
10 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Rhianna,
We’re very sorry to hear about your experience with your order. Our goal is always to provide quality products and excellent service, and we regret that we didn’t meet your expectations this time.
Our customer support team has already reached out to you with a solution to resolve this matter as quickly as possible. We appreciate your feedback and are continuously working to improve our product descriptions and overall service.
If you have any further concerns, please don’t hesitate to contact us directly. We truly value our customers and are committed to making things right.
Warm regards,
Acewonders
Worst experience buying on line.
Worst experience buying on line.
If you want to loose money and time they are the one.
Bought a jacket (not cheap by the way) in Jan, by Feb my order was not shipped and I contact them by email, they stated it will be delayed and I asked my refund. Now the order was shipped and my refund was not made due a misunderstanding, which clearly is they do what is better for them and not for the customer.
Still not received the order yet!
10 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Barbara,
We sincerely apologize for the miscommunication regarding your order. We understand how frustrating this experience has been for you. Due to an unfortunate misunderstanding, your order was shipped despite your refund request, and we take full responsibility for this mistake.
To make things right, we will process your refund immediately. Your satisfaction is our priority, and we truly appreciate your patience.
Best regards,
Acewonders
Long Delays Advised Consistently Items Received After PayPal Dispute Made
45 day delay advised on purchase receipt. When I advised customer service email address that I wanted the order cancelled, my shirts became 'in stock' and due to be shipped in '2-5 days' and able to be delivered to me in '2-3 weeks'. I agreed this slight delay was acceptable. A few days after the revised shipping date had expired, I had received no update and requested shipping details. Then I was advised of more delays due to internal company issues with no revised shipping date. I have since emailed Acewonders that I consider my order cancelled and started dispute case with PayPal. I felt 'strung along' with verbose empty promise platitudes and have me wondering if I will ever get a refund for goods not received. Nil communication since I cancelled the purchase (nothing had been delivered).
*Update post Acewonders response*: I had already contacted the 'support' email multiple times, with my order number in the Subject heading before posting this review. The Acewonders reactionary response tells me to do what I have already done multiple times without any responses. Zero Stars with that reply Acewonders, seems to me like the 'appearance' of customer service, opposed to the real thing (getting what I paid for in the agreed time frame)...
**Update #2** Since putting in a PayPal dispute and this review, my order had shipping details made, but not shipped until about 6 days later, and then arrived a few days after that (under 2 weeks). I'm not sure the cost is worth the product (I can't replicate that stretch in the video) and the anti-wrinkle is not amazing compared to my other shirts. But asking for a refund and return seems high risk noting everything so far.
5 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Moz,
We sincerely regret the frustration and disappointment you’ve experienced. We truly want to assist you, but unfortunately, we are unable to identify your order based on information available here. Could you please provide your order number here, so we can locate your details and address this issue as a priority?
We completely understand your frustration with the delays and lack of communication, and we want to make things right. Your experience is not what we strive for, and we appreciate the opportunity to resolve this for you.
Looking forward to your response so we can assist you further.
Best regards,
Acewonders
Took over 3 months
Took over 3 months. Very cheaply made. Not true to size. No refunds or exchanges.
4 marzo 2025
Non scritta su invito
Risposta di Acewonders
Dear Amanda,
We're truly sorry for the delay and any issues with the quality of your order. We understand how frustrating this must be, and we sincerely apologize for the inconvenience.
Unfortunately, we couldn’t find your order under your name. To assist you as quickly as possible, could you please provide your order number by emailing us at support@acewonders.com? Our team is ready to look into this and find a resolution for you.
We appreciate your patience and look forward to making this right.
Best regards,
Acewonders
Complete Scam
Complete Scam. they have no product to send, just excuses.
18 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Dear Darren,
We sincerely apologize for the frustration this has caused. We understand how disappointing delays can be, and we never want our customers to feel misled.
Your order is scheduled to ship today, and we take full responsibility for any miscommunication. While we always strive to fulfill orders on time, unforeseen delays can sometimes occur. We should have kept you better informed, and we truly regret any inconvenience.
Once your order ships, we’ll provide tracking details so you can monitor its progress. If you have any questions, please don’t hesitate to reach out to us. We truly appreciate your patience and your business.
Best regards,
Acewonders
Ordered jacket on January 25th….been…
Ordered jacket on January 25th….been asking for status , still nothing no update. It’s February 28th. I don’t want it anymore and asked for refund as it’s not even shipped yet.
Not impressed!
28 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Dear Sarb,
We sincerely apologize for the delay and any frustration this has caused. Our customer service team has already reached out to you regarding your order, and we’re happy to inform you that your item is now ready for shipment.
However, if you no longer wish to receive the order and prefer a refund instead, we completely understand and will process it for you. Please check your messages for further details, and let us know how you’d like to proceed.
We truly appreciate your patience and understanding. Don’t hesitate to reach out if you need any additional assistance.
Best regards,
Acewonders
I ordered 3 shirts that are to small…
I ordered 3 shirts that are to small and this company will not return,refund, or exchange my shirts for a bigger size! This is absolutely ridiculous and I will not order anything from this company again! This should be illegal! Be careful and make sure you are 100 % sure of your size if you order from them!
Sonia Blackledge
26 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Dear Sonia,
We're truly sorry to hear that your order did not meet your expectations. We understand how frustrating it can be when an item doesn’t fit as expected, and we sincerely regret any inconvenience this has caused you.
Our customer support team has already reached out to you with a solution, and we hope to resolve this matter to your satisfaction. We always encourage our customers to review our size guide carefully before placing an order to ensure the best fit, but we understand that sometimes sizing issues can still occur.
At Acewonders, customer satisfaction is very important to us, and we are always looking for ways to improve our service and policies. Please check your messages for further details, and if there’s anything else we can do to assist you, don’t hesitate to reach out.
Best regards,
Acewonders
I placed my order over a month ago……
**** update***
They high been highly responsive since doing this review. I appreciate that .. will update more once item is received..
I placed my order over a month ago… have tried to reach out to no avail. I was really looking forward to my new jacket but now I have clue if I’m even going to actually get it. So disappointed.
23 gennaio 2025
Non scritta su invito
Risposta di Acewonders
Dear Ginger,
We sincerely apologize for the inconvenience and frustration this has caused you. This is not the level of service we strive to provide, and we completely understand how disappointing it must be to wait this long for your order without clear updates.
Please know that our customer support team has already reached out to you to resolve this matter as quickly as possible. We are urgently looking into your shipment status and will provide you with an update as soon as possible. Your satisfaction is very important to us, and we truly appreciate your patience and understanding.
If you have any further concerns, please don’t hesitate to reply to our email or contact our support team directly. We’re here to help and will do everything we can to make things right.
Warm regards,
Acewonders
Still have not received my items or a…
Still have not received my items or a refund. I have emailed several times asking for the status of my order but nothing. I believe the positive reviews are just employees putting up fake reviews every time they get a negative one.
26 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Dear Jeff,
We're truly sorry for the delay and understand how frustrating this has been for you. Our customer support team has already reached out, and we want to assure you that your item is now ready to ship. We’re working hard to get it to you as soon as possible and sincerely appreciate your patience.
This is not the level of service we strive to provide, and we regret that your experience didn’t meet expectations. Please know that we take every concern seriously and are continuously working to improve our processes.
Regarding your concern about reviews, we want to clarify that all feedback—both positive and negative—comes from real customers. We value transparency and use all feedback as an opportunity to enhance our service. Your experience matters to us, and we’re committed to making things right. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Acewonders
Order, Sizing, Return policy
Ordered 3 shirts based on their size chart in November 2024, in January they still hadn’t arrived so I asked for a refund. I was assured they were “on their way” even though there was no tracking number. They arrived late February 2025, & they were extremely small. I contacted them the day they arrived asking for a refund. They said they do not refund after a product has been delivered. I had asked for a refund several times before they shipped & still couldn’t get one. They offered 1 replacement shirt in a 2XL, not 3! DO NOT ORDER FROM THIS PLACE, I won’t even call it a company because I think it’s a scam!
23 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Hi Liz,
We’re truly sorry for the frustrating experience you had with your order. We understand how disappointing it must have been to wait longer than expected for your shirts, only to find that the sizing did not match your expectations. We sincerely apologize for any miscommunication regarding your request for a refund prior to shipping and for any inconvenience caused.
Please know that customer satisfaction is very important to us, and we regret that your experience did not reflect the level of service we strive to provide. Our customer support team has already reached out to you with a solution, and we are committed to doing our best to make things right. If there’s anything else we can do to assist you further, please don’t hesitate to reach out.
Thank you for your feedback—it helps us improve and ensure a better experience for our customers in the future.
Best regards,
Acewonders
Generally I don’t buy from these types…
Generally I don’t buy from these types of companies, but the wife really wanted this jacket. So I folded and went for it. Ordered it beginning of February, someone promised to put it in the “ urgent “ pile and said a few days ago they would send tracking number asap, but no response of course. I would hope they are shipping it / shipped it and it will arrive soon, but I think that’s not going to happen. I’d say be careful and not be in any hurry to get your order.
@acewonders….funny how you can reply here so quickly, but yet to get a response from my emails I have sent…..
3 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Dear Valued Customer,
We sincerely apologize for the frustration and inconvenience you’ve experienced—this is not the level of service we strive to provide to our customers. We completely understand how disappointing delays and lack of communication can be, and we truly appreciate your patience.
To resolve this as quickly as possible, could you please provide us with your name and order number? This will allow us to check the status of your order and give you accurate information. Alternatively, you can reach out to us directly at support@acewonders.com, and our team will prioritize your request.
We genuinely appreciate your feedback and the opportunity to make things right. Looking forward to hearing from you soon so we can assist you further.
Warm regards,
Acewonders
Terrible product and service experience
Long wait time, unresponsive customer service, really disappointed with low quality product that doesn’t match description.
21 febbraio 2025
Non scritta su invito
Risposta di Acewonders
Dear Kristy,
We sincerely regret that your experience did not meet your expectations, and we truly appreciate you sharing your feedback. Customer satisfaction is extremely important to us, and we are very sorry for the delays and disappointment you encountered.
Please know that our customer support team has reached out to you with a resolution, as we want to ensure this matter is addressed to your satisfaction. We understand how frustrating it must have been to experience both delays and a product that did not meet your expectations, and we take your concerns seriously.
Your feedback helps us improve, and we truly appreciate the opportunity to make things right. If there is anything further we can do to assist you, please do not hesitate to reach out.
Best regards,
Acewonders
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY; IT IS A TOTAL SCAM. Let me be clear: in the fine print, they state it can take up to 45 days to ship, and for you to receive a refund, the item must be returned within that same timeframe. I recently purchased a jacket, but due to their payment glitch, I was charged for two jackets. I contacted the company immediately via email, and they assured me they would issue a refund in 5 to 7 days. As I expected from a dishonest company, I never received my refund, and they shipped the second jacket knowing full well it should not have been sent. I have reached out to them countless times with no response. I have now escalated my complaint to the Attorney General, and this company will be flagged to prevent them from preying on more people.
30 gennaio 2025
Non scritta su invito
Risposta di Acewonders
Hi Michael,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been for you, and we want to assure you that we take your concerns very seriously.
We reached out to you last Tuesday regarding your refund, and we’re happy to inform you that our finance team is processing it today. Additionally, we sincerely apologize for the error in our fulfillment department that resulted in two jackets being sent instead of one. This was a mistake on our part, and we regret any inconvenience it may have caused.
Customer satisfaction is extremely important to us, and we never want any of our customers to feel this way. We are constantly working to improve our processes and communication to ensure a better experience for everyone.
If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help. Thank you for your patience and for giving us the opportunity to make this right.
Best regards,
Acewonders
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