Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Bought an oil filter to fitt a nissan nv 200 advertised on ebay for £6.55 and free postage when I clicked on to buy I was charged £106.55 then all the hassle of cancelling order and getting refund N... Leggi di più

Valutata 5 stelle su 5

Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund. On posting, I believe there was an issue with recieving the pads. Once I had shown signature from... Leggi di più

Valutata 1 stelle su 5

ACEPARTS - Avoid them like the plague ! They hide behind AMAZON with time-wasting "messaging", ask for photographic evidence, because they are too thick to understand an issue, and then don't offer... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

No way to contact them , only answer phone message , they don't answer e mails, don't reply to ebay messages, stated 2 day delivery, not posted 5 days later, 1 other part did arrive, 4 spark plugs,... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di autoricambi

Informazioni su Aceparts

Scritti dall'azienda

Aceparts are vehicle lighting specialists and trusted suppliers of a wide range of quality automotive parts, such as Xenon bulbs, wiper blades, suspension elements, filters, wing mirrors, washer pumps and spark plugs – to name a few. If you need a spare part for your vehicle – we’ve got you covered.

Our easy-to-navigate online shop makes it so simple to view and order the part(s) that you need, and you can always expect competitive pricing, as well as quick and efficient delivery.

With over ten years’ experience in the industry, we have a wealth of knowledge and expertise within our team and are committed to delivering the best customer experience. Our dedicated Support Team are on hand to help if you have any queries and will be delighted to offer their advice.

Whatever your lighting or spare part requirements, we will be pleased to assist! You can visit our online store or call us on 020 8090 5333, and a member of our friendly Support Team will help you find the right solution.

If you have already ordered from us, we’d love to hear your feedback – let us know how we did so we can continue to be the best in the business!

Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

98 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful and great communication throughout

Very helpful and communication was excellent throughout. I ordered replacement wipers for my car but unfortunately it didn't fit, no ones fault. I notified them of this and they did everything thing they could to help me resolve this and communicated everything and kept me up to date with the progress and solutions. Unfortunately nothing could be done so they gave me a full refund which i really appreciated as not got much spare money to spend. I would use and from them again in the future if required on anything as could fault there service throughout.

13 settembre 2017
Non scritta su invito
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Risposta di Aceparts

Hello Paul and thank you for taking the time to write this review. Customer feedback is extremely important to us and I will forwarded your comments on to the managers to enable them to share your experience with the Team. Many thanks Karen

Valutata 5 stelle su 5

Highly recommended

Wot's not to like. Great range & fair prices, fast delivery & excellent customer service. A➕

From Steve Muffett

2 luglio 2017
Non scritta su invito
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Risposta di Aceparts

Thank you for taking the time to write this review Sandra. I am glad to hear that you were pleased with the level of service you received and will ensure Steve receives the recognition he deserves. Many thanks Team Aceparts.

Valutata 5 stelle su 5

First class service

First class service , fast delivery , can't do enough to help
Will be using again

20 giugno 2017
Non scritta su invito
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Risposta di Aceparts

Hello Mrs Pope & thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Many Thanks, Team Ace Parts

Valutata 5 stelle su 5

Reckoned to anyone

Would recommend these to anyone quick delivery of my item how ever no thanks to Post office they damage item . Tried to claim against Post office don't want to no . However a quick email to these guys they sorted straight away and sending new one's out . Would like to thank them for their help in sorting problem out tho not being there fault.

3 giugno 2017
Non scritta su invito
Valutata 5 stelle su 5

Great service

I, like many others, sometimes make mistakes when ordering things online. Something I openly admitted to when I ordered an incorrect wiper size in a set of three. I contacted Aceparts, explaining what had happened and requested info on their exchange policy. I was asked to confirm the size of wiper I required and within a couple of days the replacement was on my doormat. No questions asked. I'm pleased with the quality of the items, knocked out with the service I've received and they have guaranteed future business from me.

20 aprile 2017
Non scritta su invito
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Risposta di Aceparts

Hi Dave, thank you for the feedback, I will ensure this is passed on for you. Thanks Dawn

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, will use again

😉 😉

17 aprile 2017
Non scritta su invito
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Risposta di Aceparts

Hello Dominic and thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Many thanks, Kerry.

Valutata 5 stelle su 5

First class service

I ordered an oil filter from eBay - it was only a few pounds. (Best price on eBay)
It turned out to be the wrong one because it was just one of those parts that had so many variants.
It was probably more my fault because I didn't check it properly before ordering.
Martin & all the people I had contact with were absolutely brilliant, they couldn't have done any more to get it sorted.
You would go a long way to get better service - I will use them again & have total confidence in recommending them to others.

7 aprile 2017
Non scritta su invito
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Risposta di Aceparts

Hello Charles and thank you for taking the time to write this review. Customer feedback is extremely important to us and I will forwarded your comments on to the managers to enable them to share your experience with the Team. Many thanks Phil

Valutata 5 stelle su 5

Outstanding service.

Excellent service. It was me who cocked up and they put it right. Will defo use this company again.

31 marzo 2017
Non scritta su invito
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Risposta di Aceparts

Thank you for taking the time to leave this review, I have forwarded this to our Managers for them to share this with the team. Many thanks, Chrissy

Valutata 1 stelle su 5

Parts not delivered

Ordered a part fron ebay with acp. Never arrived now they have blocked me. Customer service is very poo, katerina is very rude. I wish i read there negative feedback first before i ordered

9 febbraio 2017
Non scritta su invito
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Risposta di Aceparts

Hi Dave, we're really sorry you've experienced issues with your order - We will do our utmost best to get this resolved as quickly as possible for you and our Customer Service Team will be in touch with you shortly. Team Aceparts

Valutata 5 stelle su 5

QUALITY BULBS

Excellent quality quick delivery as described was very helpful,as I didn't know types of bulbs needed for my car.... Great shopping experience.

7 febbraio 2017
Non scritta su invito
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Risposta di Aceparts

Thank you for taking the time to leave this review. Many thanks

Valutata 5 stelle su 5

Top company

Ordered some wipers from ace parts turned out they wasn't correct fit emailed them they immediately sent out the correct ones very professional company I will definitely purchase again .

13 gennaio 2017
Non scritta su invito
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Risposta di Aceparts

Thank you for your comments Adam. We look forward to providing your future parts and accessories.

Valutata 5 stelle su 5

Excellent customer service

Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund.
On posting, I believe there was an issue with recieving the pads. Once I had shown signature from my.hermes, I was instantly refunded.

They kept constant communication throughout, no automated services or generic replies. Very pleased with that.

22 novembre 2016
Non scritta su invito
Valutata 5 stelle su 5

Great service

I ordered wiper blades for my C4, unfortunately when they arrived they were the alternative fitting for my car.
Nothing was too much bother for Katrina, who kept in touch and sent out the correct wiper blades, thanks and well worth 5 stars.

10 novembre 2016
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I purchased some wipers from eBay for my wife's car. When I received them they were the wrong ones. The communication and speed at resolving the issue is something that sets a benchmark for other companies!

5 novembre 2016
Non scritta su invito
Valutata 5 stelle su 5

Brilliant company

Item did not turn up, contacted AceParts who where more than happy to help, I explained what happened and got a full refund. Excellent customer services would definitely buy from them again as this problem was through no fault of their own. Highly recommend.

4 novembre 2016
Non scritta su invito
Valutata 5 stelle su 5

excellent customer service

A web page error for LR discovery2 wiper blades on the ebay shop meant the type with a unique fitting were not sent. Customer service resolved the problem quickly and sent out a new set of parts that fitted a treat. Thx

3 novembre 2016
Non scritta su invito
Valutata 4 stelle su 5

Great customer service

Ordered the wrong bulb in error , explained the problem to the company who offered to send out the correct bulb without any hassle or fuss. Very impressed and will definitely use again for car parts.

3 novembre 2016
Non scritta su invito

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