Absolutely fantastic company. Right from sign up. The best bit is you get to speak to an actual person face to face via teams to guide you through the whole set up process , cannot reccomend them eno... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very successful onboarding completed on time with no significant issues encountered. Our Access PaySuite support (Maria Phillips) was extremely helpful guiding us through the process and was readily... Leggi di più
Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Leggi di più
We have had all our customer DD applications appearing in triplicate for months. We have had a mixture of responses from ‘support’ from mainly confused AI chat which keeps opening and shutting the cas... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Informazioni di contatto
Regno Unito
- accesspaysuite.com
4,6
Eccellente
373 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Rachel sat with me on the web chat…
Rachel sat with me on the web chat while I did a bulk update which was reassuring as this was the first time doing this.
6 dicembre 2021
Non scritta su invito
Excellent service as always
Excellent service as always, great customer service as they show how much they really care about their customers and their accounts. Alway efficient and very responsive, I must also give them credit for their speed of service.
30 novembre 2021
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I have been with smart debit since…
I have been with smart debit since 2017, I am writing this review end of 2021 not even realising how long our relation has been! The people at smart debit are great and will listen and try their best to tailor to your needs as best they can! Would recommend!!!
11 novembre 2021
Non scritta su invito
Smart Debit response to my queries is…
Smart Debit response to my queries is always swift, accurate and a great experience.
9 novembre 2021
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New Software
Smart Debit helped us implement their software in record time as our previous software stopped working. They were fast and efficient and I am very pleased we chose them as our new provider.
26 ottobre 2021
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Brilliant Customer Service Team
Brilliant Customer Service Team - Always very quick, responsive and helpful. Easy to reach any time we have a query. The system itself is easy to use and navigate.
12 ottobre 2021
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Great Service Delivery
All my questions were answered without any delays. The assistance was factual and correct, and it was a pleasure dealing with your consultants. I would recommend your services to anyone who is interested in the functionality.
Thanks to both consultants who assisted me!!
7 ottobre 2021
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Smart Debit - Brilliant
Smart Debit - easy software, great customer service really pleased with the company on all counts
7 ottobre 2021
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Excellent Customer Service from SmartDebit
My recent experience with Rachel at SmartDebit was excellent. I had a question regarding changing a collection date for a customer, and wasn't sure how to proceed. In our chat, Rachel made a suggestion, which I implemented while we were still in chat mode, and it worked. She was very helpful and my issue was resolved quickly. I appreciate being able to chat when I have a question, and the helpful, immediate service was excellent.
7 ottobre 2021
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Deeply concerned about this company
Deeply concerned about this company. We have used Smart Debit for many years but they seem to have been bought by the Access Group. They no longer answer the phones and take forever to reply to support tickets. Moving away to another supplier
24 settembre 2021
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Risposta di Access PaySuite
Dear Carl
I am sorry to learn of your experience, rest assured SmartDebit plan to continue to deliver the same high levels of service that you have previously experienced following our acquisition, I am sorry on this occasion we were not able to answer your call, but understand you have now spoken with my colleague Kathryn. I would welcome the opportunity to discuss your experience with SmartDebit and would ask that you email Stewartk@smartdebit.com, and include your company name.
Kind regards,
Stewart Kitson
Head of Customer Service
Excellent Service From A Reliable Partner
We needed to submit an urgent file to BACS urgently on Friday 27th August and as the 'deadline' for the day was fast approaching, we were unsure whether we would be able to submit it in time. We need not have feared, as Smart Debit pulled out all of the stops to ensure the file was processed successfully and we were able to reconcile the DD Claims we had made, and any that had been rejected at BACS. It is reassuring to know that we have such a reliable partner when under pressure situations. Thank you Smart Debit.
1 settembre 2021
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Risposta di Access PaySuite
Hi Graham,
Thank you for leaving the team a review, its great to read that they have been able to help you in this way.
SmartDebit Team
Excellent service in assisting us to…
Excellent service in assisting us to get registered for the service. Big thanks to James Cagney for all of his help.
19 agosto 2021
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Risposta di Access PaySuite
Hi Brian
Thank you for taking the time to leave a review - great to have you on board.
SmartDebit Team
A Great Product with Great Customer Service, the Perfect Match!
Under our group of companies, we have 5 separate accounts with Smart Debit, servicing over 25,000 customers. Each separate entity utilises Smart Debit's Pulse system differently, which highlights how agile their system is. Although they operate differently, it all culminates in the same result of operating DD collections seamlessly. The customer service we receive is by far and away the best of all our suppliers! This ranges from the likes of Kat, Kelly & Hayley in the Sales & Support teams to David & Basil in Technical Support, nothing is ever too much trouble!
16 luglio 2021
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Risposta di Access PaySuite
Hi Richard,
Its great to hear that so many of the team have been so helpful and the service is living up to the high standards we set ourselves.
SmartDebit Team
Very helpful and knowledgable
Very helpful and knowledgable. Made the process easier and seamless. The team responded well and quickly to our emails and requests.
21 giugno 2021
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Risposta di Access PaySuite
Hi Emma
We are really pleased that the team were able to make the process seamless for you, thanks for the review.
SmartDebit Team
Smart Debit & Team are excellent…
Smart Debit is an excellent platform to manage clients as I manage collections for almost 1500 customers.
Organisation is from their team, Danielle, Kelly & others have been very instant to help me with my queries.
Grateful to be working with such team at Smart Debit!
1 giugno 2021
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Risposta di Access PaySuite
Hi Saurave
Thanks for your feedback. We're pleased that you have found the team so helpful and you are enjoying using the platform.
SmartDebit Team
An excellent customer service
An excellent customer service. Our query was resolved instantly.
4 maggio 2021
Risposta di Access PaySuite
Hi Ikhlaq
Thanks for your kind feedback. We're really pleased we were able to help you quickly.
SmartDebit Team
Great Customer Service
We've been a customer of Smart Debit for a few years now. Cannot fault their customer service. Always available on online chat or by phone and always resolve any concerns or issues we have. Highly recommend.
27 aprile 2021
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Risposta di Access PaySuite
Hi
Thanks for your feedback. We're really pleased we can help when you need it, and it's great to know that you're able to reach us on different channels.
SmartDebit Team
Seemed to be a very easy and seamless…
Seemed to be a very easy and seamless process.
20 aprile 2021
Non scritta su invito
Risposta di Access PaySuite
Hi Stewart,
Thanks for your feedback. We're delighted we have made your onboarding process seamless.
SmartDebit Team
Risposta di Access PaySuite
Hi Sue,
Thanks for your feedback. We're pleased we could help.
SmartDebit Team
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