Absolute Interpreting and Translations Recensioni 

75
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Really helpful training, led by an experienced interpreter. I learnt a lot about common mistakes I made early on without recognising them. I wish I had been trained in this earlier in my career;... Leggi di più

Valutata 4 stelle su 5

An excellent company to work for. I have been with them for a few years. Even when we had an argument, regarding parking fees on which policy I was not updated timely, we managed to resolve the issue... Leggi di più

Valutata 5 stelle su 5

I really had a good experience and I like the way they explained each and everything plus it was very informative and helpful. This was the best part of my life experience came across lots of thi... Leggi di più

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Valutata 5 stelle su 5

Absolutely a great reliable company to work for. You can set your own hours of work as it is flexible, either remotely or face to face. They provide online training sessions which is really helpful fo... Leggi di più

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Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

75 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 63% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,1

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(75)

55 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I am working with them

I am working with them , communication system totally clear also payment is really nice. They maintaining professionalism. That’s good and I much appreciate this organisation.

28 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Please avoid working with them

As an interpreter, my experience with this company was extremely disappointing. I was not paid the amount I understood had been agreed, and trying to contact finance about it was virtually impossible. My enquiries were ignored, making the whole process feel highly unprofessional and exploitative.

Their systems are unbelievably outdated. They don't accept timesheets in standard formats like .pdf, .doc, or .docx—only image files such as .jpg or .png. For a company whose business depends on communication, their own communication and organisation are shockingly poor.

Based on my experience, I would not recommend this company to other interprete. Please avoid them. please do not work with them. They call you a hundred times within a day, fourcing you to accept an appointment but they will not cancel it if you need to, and they will charge you £35 for each cancellation while the acctcual payment is only £16 for that appointment.

They advertised what they described as a free Level 3 Community Interpreting course, but I later discovered that the course is not accredited by any recognised professional interpreting organisation in the UK. This was never made clear at the outset, and I felt misled.

The quality of the training was also extremely poor. The person delivering the course came across as unprofessional and dismissive towards experienced, professional interpreters. Rather than treating participants as adults or professionals, the sessions felt like we were being spoken to as if we were primary school children.

What made the experience even more frustrating was the way the online classes were run. Participants' microphones were routinely muted, and we were not given the opportunity to ask questions or engage in discussion. This created an environment where learning was one-sided, and any attempt to seek clarification was effectively discouraged.

Overall, I found the course to be misleading, poorly delivered, and lacking the professionalism I expected. I would not recommend it to anyone looking for recognised interpreter training or professional development.

​Update: It has now been three months of constant chasing and follow-up emails, and I still have not received my payment. During this time, I have received more than five separate emails repeatedly promising that payment will be made "next month"—a promise that is continually broken. This ongoing lack of payment and endless stalling tactics only confirm how utterly unreliable and unprofessional this company is.

20 luglio 2026
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Risposta di Absolute Interpreting and Translations

Thank you for taking the time to share your feedback. We welcome constructive comments from interpreters and continuously review our services and processes. However, several statements in this review are factually incorrect and require clarification.

Firstly, Absolute Interpreting & Translations has never advertised or presented any training course as a "Level 3 Community Interpreting" qualification as this would invovlve a signficant fee for interpreters to pay. The training provided was offered free of charge. This allegation is simply untrue. We are transparent about the nature of our training programmes and the information provided to participants before enrolment.

Regarding the delivery of our online training, microphones are muted during presentation sections to ensure that the training can be delivered effectively and without disruption. This is standard practice in professional training environments. Participants are provided with dedicated opportunities for questions and discussion, during which microphones are unmuted and attendees are encouraged to engage. The purpose is to ensure an organised and productive learning experience for everyone attending.

The comments relating to assignment cancellations also do not accurately reflect our policies. Our cancellation terms are clearly communicated and exist to ensure accountability while protecting service users who rely on our support. Many of the appointments we cover involve vulnerable patients and clients who may experience significant disruption when an interpreter withdraws at short notice. Interpreters are able to cancel assignments by providing reasonable notice, and our policies are applied consistently and fairly. They are designed to balance the needs of interpreters, clients, and service users alike.

With regard to finance and payments, we investigate and respond to all genuine payment queries. We are unable to comment on individual circumstances publicly, but we reject any suggestion that concerns are deliberately ignored. Our finance team handles a high volume of enquiries and works to resolve matters in accordance with agreed terms and supporting documentation. Please do contact our finance at accounts@absolute-interpreting.co.uk and they will be happy to help.

We also note the comments regarding our systems and processes. Our procedures are designed to ensure compliance, accuracy, and efficient processing of interpreter records and payments. Requirements relating to evidence submission and document formats are operational decisions made to maintain consistency and security across our platform.

We look forward to hearing from you directly and our team will be happy to help and answer any questions you may have.

Valutata 1 stelle su 5

Group of thieves

Group of thieves
I drove 350 miles to interpreter for patient in the end they said client dose not cover the traveling cost they paid nothing.
Second time i did three sessions the did not pay when I contacted the finance many times they avoided to answer me

I sent all evidences that they did not pay I am willing to send everything to Trust
While they replied they verified my account I sent the proof there is no payment delivered to me even though they post a reply what a shame

17 giugno 2026
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Risposta di Absolute Interpreting and Translations

We are sorry to read this review; however, we strongly dispute the claims made as they are not supported by our records.

We have reviewed the matter carefully and can confirm that there are no unpaid bookings pending for this interpreter. We also confirm that mileage was paid, including payment for 320 miles. We exchanged several emails and asked the reviewer to check their bank statement/payment records so this could be verified, but no evidence of non-payment was provided.

The concern later appeared to relate to the timing of our email response. While we always aim to respond promptly, we also have a duty to protect our staff from inappropriate or abusive language. Despite this, our team continued to respond professionally and attempted to resolve the matter.

Absolute takes all genuine payment queries seriously, but we cannot accept inaccurate public allegations. Based on our records, this review is misleading and does not reflect the facts.

Valutata 5 stelle su 5

I have had a very positive experience…

I have had a very positive experience working with Absolute Interpreting. They have provided me with excellent opportunities to develop my skills and gain valuable professional experience.

One of the highlights of my work with the company was being selected to provide interpreting services at a high-profile event attended by the Mayor during the Erby 50:50 event. Being trusted with such an important assignment demonstrated the confidence Absolute Interpreting places in its interpreters and was a significant milestone in my career.

The company is professional, supportive, and committed to delivering high-quality language services. I appreciate the opportunities they provide and would highly recommend Absolute Interpreting to both clients and fellow interpreters.

4 giugno 2026
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Valutata 1 stelle su 5

Absolutely very happy to see that they…

Absolutely very happy to see that they keep trying to hire interpreter as No body wants to work for them, they still own me payment. Dear All Interpreters, they are known for not paying, Please AVOID THIS COMPANY

8 agosto 2025
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Risposta di Absolute Interpreting and Translations

We highly value our interpreters and the vital work they do for our clients. Following a comprehensive check of our database, we can confirm that we do not have an interpreter registered under this name. We have also noted irregular reviewing patterns associated with this account across other company profiles today.

We take the integrity of our reviews very seriously. If you are a genuine interpreter working with our company, please reach out to us immediately via email or phone with your Interpreter ID. Otherwise, this matter has been flagged as an unverified and inauthentic review.

Valutata 1 stelle su 5

Dishonest, they stop paying you their miserable pay

Payment is miserable and they're dishonest. I have an MA in Interpreting and Translation and they pay 10GBP/hour, the lowest I've ever been offered. On top of that, just the 2nd time I worked for them, they stopped paying me because they said there had been a "technical problem". I chased them up via email and phone calls multiple times over the course of 3 months and then I gave up. Their reply was always "We are awaiting for the IT department to confirm". They never apologized, never got back to me about it, always dismissive.

23 settembre 2025
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Risposta di Absolute Interpreting and Translations

Thank you for your feedback. We are genuinely sorry for the frustration and delay you experienced, particularly as this happened so early in your work with us.
We would like to clarify what happened. The missed payment was caused by a technical system error on that booking, which incorrectly marked the timesheet status and did not capture the related call log correctly. As a result, a zero value was passed through for processing, which led to the payment being missed. As soon as the issue was identified, the payment was processed.
We fully accept that the delay and the need for repeated follow-up was not acceptable, and we are sorry that our communication did not give you the reassurance you should have received.
We also want to clarify one point for transparency: remote telephone interpreting is paid on a per-minute basis, which is standard industry practice, rather than a fixed hourly rate. This means interpreters are paid for the actual call duration (for example, 50 minutes or 2 hours, depending on the booking length).
We work with a large number of interpreters each month, and while issues like this are rare, we take them seriously. We have reviewed this case and put measures in place to reduce the risk of this happening again.
We value the contribution of every interpreter we work with and regret that this experience did not reflect the standard we aim to provide

Valutata 5 stelle su 5

I have been working with Absolute Ltd…

I have been working with Absolute Ltd for give years now and i have been having a lovely experience working with this company for all these years .

27 gennaio 2026
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Risposta di Absolute Interpreting and Translations

Thank you for your feedback and for being a valuable part of Absoute.

Valutata 1 stelle su 5

Unfortunately

Unfortunately, our experience with this company was extremely disappointing. Despite receiving a booking confirmation, the interpreter failed to join the meeting, leaving staff and attendees without the essential support that had been arranged.
Communication was very poor. Multiple attempts to contact the company via the emergency line and London office were unsuccessful, with calls either not connecting or being disconnected. This lack of professionalism caused unnecessary stress and disruption to an important meeting.
Based on this experience, we will not be using this service again. Reliability and communication are critical in interpreting services, and both were lacking.

Replying to your reply. I have evidence that we sent the meeting link before hand and I have an email from you apologising that the interpreter did not attend. So the meeting link was not the issue here.

21 gennaio 2026
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Risposta di Absolute Interpreting and Translations

Thank you for your review. We are sorry to hear you were disappointed.

As this is a public forum, we cannot share full booking correspondence, but we can confirm that this was a short-notice remote Spanish booking and, in order for an interpreter to join, we required the meeting link and final confirmation from your side. Our team sent multiple follow-up emails requesting this, but we did not receive the required confirmation/link until the morning of the booking.

We take reliability and communication very seriously and successfully support hundreds of bookings daily. In this case, the delay was caused by the required joining details not being provided to us in good time, which affected our ability to deliver the service as planned.

We did respond and offered assistance as soon as the concern was raised. If you would like to discuss this further, we remain happy to review the matter directly.

Valutata 1 stelle su 5

What an incompetent bunch

What an incompetent bunch ! You have to chase them for your payslip& pay and not once did they get it right! I guess they try to hold back as much money as they can ! The training is bad, the tutor was either 15 mins late or a no show yet he is quick to say “ if you don’t turn your camera on, I’ll kick you out “ . They also pay peanuts.

10 dicembre 2025
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Risposta di Absolute Interpreting and Translations

Thank you for taking the time to share your feedback.
We are sorry to hear that this was your experience, as it does not reflect the standards we aim to deliver.

For clarity, camera use during training is a compliance requirement for identity verification and attendance purposes, and this is a standard part of our process. Our training is delivered by a highly experienced and qualified senior trainer with over 25 years of experience. So we respectfully deny your comment regarding the training.

In relation to payments, unlike most providers, we operate two payment runs each month and process payments in line with our agreed schedule. We take payment accuracy seriously and do not withhold payments as claimed.

We appreciate that concerns can sometimes arise, and if there is a specific issue regarding a payslip, payment, or training session, we are always happy to review it properly through our formal support channels.

As this is a public platform, we cannot comment on individual account details here, but we remain happy to investigate any genuine concern directly.

Valutata 1 stelle su 5

My experience with Absolute…

My experience with Absolute Interpreting has been consistently negative. They impose fines on interpreters for situations outside of their control, don’t reimburse travel expenses as agreed, and frequently cancel bookings at the last minute without consideration for the time already invested.
They also demand proof for things that simply cannot be proven, which feels unreasonable and unprofessional. On top of that, their communication is extremely poor, emails go unanswered, information is unclear, and getting support when issues arise is nearly impossible.

9 dicembre 2025
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Risposta di Absolute Interpreting and Translations

After a thorough review, we’re unable to locate any account, booking history, or interpreter profile in our system that matches your details. We also noted this same wording has been posted as a similar review for another provider, which raises concerns that this may not reflect a genuine experience with our company.

For clarity: our policies are in place to protect patients and clients. When an interpreter confirms an assignment and then does not attend despite reminders and courtesy calls, there can be serious consequences for the patient, so penalties may apply in line with our published terms. Travel reimbursement is processed according to the agreed booking terms, and any disputes are handled through our documented process.

If you believe this review relates to a real booking, please contact us directly with the date, location, and reference details so we can investigate and resolve it promptly.

Valutata 3 stelle su 5

Balanced Feedback After Resolution Discussion

After further communication with the company, I would like to update my review to reflect a more balanced perspective.

To be fair, several of the issues I previously raised were acknowledged. My face-to-face rate was increased from £15 to £17 per hour, and a £100 goodwill bonus was authorised. Although this was handled with some delay, I do appreciate that Mr Emal personally contacted me and dealt with the matter professionally and respectfully.

However, there are still important concerns.

Firstly, the cancellation policy. Compared with more established agencies I work with, where there are no strict penalty clauses, Absolute requires several days’ notice (around five days). In practice, unexpected circumstances can arise within 2–3 days, and being penalised in such situations can feel disproportionate for freelancers.

Secondly, the pay structure. While the face-to-face rate was increased, remote interpreting appears to remain in the region of £13–£15 per hour, which in my opinion does not adequately reflect the demands of the role.

Remote interpreting is particularly challenging:

you often cannot see the speakers,

audio quality may be inconsistent,

there may be technical disruptions,

and the level of concentration required is extremely high.

Working long hours under such conditions is demanding professional work. In my view, a fair rate for qualified interpreters should be at least around 20 pence per minute (or higher) in order to properly reflect the skill, responsibility and cognitive effort involved.

Thirdly, regarding NRPSI documentation: although invoices and general confirmations were provided, I was still not issued with a formal breakdown of hours by language (e.g. Russian – X hours, Ukrainian – X hours), despite providing examples of how other agencies structure this documentation. This remained an important factor for me.

Overall, the company has shown willingness to engage in dialogue, which I respect. However, considering the cancellation policy, the level of remote pay, and the documentation issue, my experience has been mixed.

For these reasons, I believe 3 out of 5 stars is a fair rating.

1 dicembre 2025
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Risposta di Absolute Interpreting and Translations

Thank you for your review.

We are sorry that you feel this way, but several of the points in your review are not accurate.

For clarity:

Following our discussions, your face-to-face rate was increased from £15 to £17 per hour (a 13.33% increase).

A £100 bonus was also authorised as a goodwill gesture in recognition of your professionalism and the quality of your work.

We acknowledged that your experience with HR was not handled as it should have been, and this was raised internally.

In relation to your NRPSI hours evidence, payslips were initially sent to you, but we also confirmed that a full worked-hours history is held by our compliance team and should have been provided more clearly.

We have always valued your work as one of our strongest Russian-Ukrainian interpreters, and we made genuine efforts to resolve your concerns directly and fairly.

As this is a public platform, we cannot share the full correspondence here, but we do not accept the way the situation has been characterised in this review.

Valutata 5 stelle su 5

I have been working as a BSL…

I have been working as a BSL Interpreter Interpreter for over twenty-five years and have experienced a range of interpreting agencies. Absolute interpreting are very professional and I am always happy to work for them. All the staff are helpful including the finance department which is also very efficient.

6 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Training

I have learnt a lot during this training, somethings I was not sure had become more clearer. Furthermore to tutor was clear and spot on with the issue we might face.

8 ottobre 2025
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Risposta di Absolute Interpreting and Translations

It was a real pleasure to have you with us at the training. best of luck!

Valutata 5 stelle su 5

Code of Conduct is important as well as…

Code of Conduct is important as well as interpreting, that I take it seriously when I actually start. The teaching was practical and I learned lots of useful things that based on real events. I liked the trainer's passion! Thank you.

7 ottobre 2025
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Risposta di Absolute Interpreting and Translations

It was a real pleasure to have you with us at the training. Best of luck and we look forward to working with you.

Valutata 5 stelle su 5

Great tutorial

Professional and friendly tutor, willing to explain and help everyone.

7 ottobre 2025
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Risposta di Absolute Interpreting and Translations

It was a real pleasure to have you with us at the training. Best of luck!

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