We visited Ableworld at Wigan in order to look for a mobility scooter for my husband, we were welcomed by Peter the sales person who was very patient and friendly, offering all the information about t... Leggi di più
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staff are always a pleasure and wanting to help in any way possible. Our dog chewed our charging cable and they were very efficient at finding a replacement. Our initial purchase was also easy and we... Leggi di più
L'azienda ha risposto
A great shop for all your mobility needs. So far Ableworld has never failed me, from stair lifts, mobility scooters to mobility appliances. There are great prices too and offers that are more competit... Leggi di più
L'azienda ha risposto
Sold my Dad a mobility scooter at £2000, he only uses it in the house and that is just to go to the bathroom or bed. Still under warranty, multiple issues with it, latest being the handle part sheere... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Ableworld
Scritti dall'azienda
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Informazioni di contatto
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, Regno Unito
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4,5
Eccellente
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Risposta di Ableworld
Hi, thank you for taking the time to share your feedback with us. We really appreciate you letting us know about your experience, as it helps us continue to improve our products and services for all our customers. Your comments are important to us, and we’re grateful for your support.
Take care,
Ableworld.
AbleWorld Broxburn
I used AbleWorld Broxburn to purchase a stairlift. I phoned on the Thursday and an installer came on Friday morning to measure up and give me a quote. Stairlift ordered Friday afternoon and installed the following Wednesday. Fantastic service from start to finish.
18 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Mrs Farrel, thank you for your kind review. We’re delighted to hear that you were happy with the service provided by our Broxburn team, from the initial enquiry right through to installation. It’s great to know everything was completed quickly and smoothly, and that the process met your expectations.
We really appreciate you taking the time to share your experience.
Take care,
Ableworld
Do NOT buy from this company!
I would strongly urge against buying anything of high value from this company!
I bought a riser recliner for £1100 on 3rd October which was delivered to me on 17th October.
I was given a short demonstration once it had been assembled and all seemed fine. However, within a day or so we noticed that there was starting to be a smell coming from the chair similar to stagnant water. The smell became stronger as time went on and so I contacted Ableworld to ask if something could be done.
A manager was sent out to inspect the chair. He arrived and acknowledged he could smell something and so checked it over to make sure it wasn’t a mechanical/electrical smell. He confirmed that it wasn’t and said he would submit a report.
I received a very terse response from Ableworld Head Office saying that the manager had been unable to detect a smell and that therefore they deemed the chair to be working as it should be with no faults!
I am now left with a very expensive, smelly ornament in the corner of my living room. The chair STILL smells and when you sit on it you get a waft of stagnant water.
But apparently that is an acceptable condition to sell a chair in even if it costs £1100.
It seems it’s their word against mine even though I I have to live with this smelly piece of furniture, my opinion is worthless. As a disabled person equipment is expensive and losing money like this really hits hard so to be treated with such contempt by Ableworld is really distressing. If I was able to get rid of this chair I’d have to lose in the region of £800 minimum by selling on eBay and am not in a position to kiss goodbye to that amount of money!
Really VERY disappointed in Ableworld. Most definitely. Won’t be buying from them again and will be advising others not to also.
17 ottobre 2025
Non scritta su invito
Risposta di Ableworld
Dear Mrs Grainger
Firstly, thank you for taking the time to share your feedback. We’re sorry to learn that your experience led to a 1-star rating.
In line with our complaint’s procedure, our Customer Relations Team responds to and works closely with customers who report faults with any of our products. Following on from the store managers visit, we understand that The Customer Relations Team contacted you on 4th November 2025 to follow up on your concerns. However, we did not receive any further correspondence back from you, where you would have had the opportunity to respond direct if you did not are agree with our findings at the time.
Although over 3 months has lapsed since you reported an issue with the chair, you are still welcome to contact our Customer Relations Team at support@ableworld.co.uk
We do genuinely appreciate all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible experience for our customers.
Take Care,
Ableworld
Absolute joke of a company purchased a…
Absolute joke of a company purchased a stair lift for my mum, Batteries broke after 9 months so had to call them out £125 later fixed now only 13 weeks later the lift beeped and because we never rang them immediately say the warranty on the batteries is void. Now want to charge us the same again to come and fit new batteries Avoid this rip off company at all costs
16 marzo 2026
Non scritta su invito
Risposta di Ableworld
Dear Claire,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand that you have been in contact with the store Director, who has explained the reasons for the engineer call-out charge. Stairlift batteries can naturally deplete if they are not being charged, and we understand this was the cause in your case, which is why the charge was applied.
We provide clear and consistent guidance on charging. We remind all customers that their stairlift provides a constant trickle charge to the batteries and must remain plugged in at all times to maintain the batteries.
We genuinely appreciate all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible experience for our customers. If you require further information on stairlift maintenance, please visit our website or contact our customer service team, who will be happy to assist.
Take Care,
Ableworld
A very welcoming experience
A very welcoming experience. We didn’t feel pressured into purchasing anything. Bridget was extremely helpful, gave good advice & answered all our questions. A demonstration & trial run outside the shop were also very welcomed.
28 febbraio 2026
Non scritta su invito
Risposta di Ableworld
Hi Mick, thank you for taking the time to leave such a lovely review. We're so pleased to hear that you had a welcoming experience and felt comfortable without any pressure while visiting the store. It's great to know that Bridget was able to provide helpful advice, answer your questions and arrange a demonstration and trial outside the shop to make sure you felt confident.
Take care,
Ableworld
Excellent!!! *****
I use Ableworld in Wrexham often as a Support Worker and the staff there are really helpful and knowledgeable! They are friendly and I always have a laugh with them. They really are such lovely people who can't help you enough, nothing is ever too much for them! Big shout out to Bev, Cath and Ben. Thank you 😊
12 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Miss Chilton, thank you so much for your lovely feedback! We're really pleased to hear that you enjoy visiting our Wrexham store and that the team have been so helpful, knowledgeable and friendly. It means a lot to us to know that you feel welcome and well supported whenever you come in.
Take care,
Ableworld
Poor website service
I wanted the Bill slippers for my husband he already had a pair which he loved and so wished to replace them. I went to Hyde Ableworld 05/03/2026 which is a 5 minute drive, but they were out of stock, they didn’t know when stock would be in and to try the website. The website had the size listed I wanted, and because my husband was set on these I was prepared to pay the almost £7.00 postage. I then get an email to say they were limited and send when they had a pair- I’m still waiting!
My grudge is against the website and not the shop which is great. Firstly why allow me to purchase when the item is clearly not available, and secondly why the extortionate postage?
5 marzo 2026
Risposta di Ableworld
Hi Margaret Firstly, we would like to thank you for your review. We’re very sorry to hear that your experience resulted in a 1-star rating.
After speaking with the store manager, we can confirm that the stock has now arrived in store. The manager will be contacting you by email today to arrange for the delivery to be processed and dispatched to you.
We sincerely apologise for the delay you have experienced. Unfortunately, this was due to stock availability from the manufacturer, which was outside of our control. However, we’re pleased that this issue has now been resolved and that your order will be on its way shortly.
We regularly review our postage charges against those of our competitors and aim to keep them as competitive as possible while maintaining the level of service our customers expect. Our delivery charges have remained unchanged for some time, as we do our best to avoid increasing costs wherever possible.
We truly value all feedback, both positive and constructive, as it helps us improve and continue providing the best possible experience for our customers.
Take Care,
Ableworld
Walker
We visited Ableworld to buy a walker for my Mum. Peter & Julie could not have been more helpful. They showed us several models, demonstrated all the features and made suggestions for the best ones. From their advice she was able to try several types before choosing the most appropriate one.
Great service.
12 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Siân, Thank you so much for your kind feedback. We're really pleased to hear that Peter and Julie were able to help you and your Mum find the right walker and demonstrate the different options available. It's great to know their advice made the process easier and helped your Mum choose the most suitable model. We truly appreciate you taking the time to share your experience.
Take care,
Ableworld
Online experience not great
I didn't like the on line ordering process. It was unclear until payment was almost complete what the carriage charge would be and it stated that I would be informed of despatch date and delivery. Apart from telling me it would be delivered by Parcelforce there was no communication regarding delivery and it therefore just turned up at my mothers house without me being able to share any information with her - not idea for a 94 year old lady who lives alone.
4 marzo 2026
Risposta di Ableworld
Dear Sarah,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
As with most online purchases, the delivery charge is displayed during the secure checkout process, where customers are shown a full breakdown of the items ordered along with the applicable carriage charge.
Once an order has been dispatched, it can be tracked through Parcelforce. Email updates are also sent to the email address used when placing the order, which normally includes the estimated delivery date for the recipient.
If you would like us to review your order or assist further, please don’t hesitate to contact us at support@ableworld.co.uk and a member of our team will be happy to help.
We genuinely value all feedback, both positive and constructive, as it helps us learn, improve, and continue providing the best possible experience for our customers.
Take Care,
Ableworld
Great company
Handicare fitted a stairlift for mum but sadly out of guarantee did not want to know unless I took out a service contract.
I rang Ablemobility in Bridgend, they sent out Daniel 2 hours later. Daniel had to replace badly leaking batteries, he serviced and cleaned the outer of the stairlift all at a very reasonable cost.
Daniel is a credit and great advert for the team, he even made mum laugh and as she was worried about her lifeline chair was a task in itself.
Thank you Daniel and Ablemobility who in this world of companies are a shining beacon.
9 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Paul, thank you so much for taking the time to leave a thoughtful review. We're really pleased we could help when you needed it most.
It's great to hear that Daniel was able to get out to you quickly and sort the issue with your mum’s stairlift. We’re very proud of our team and it’s lovely to hear that he not only fixed the problem but also helped put your mum at ease.
Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to Daniel and the rest of the team.
Take Care,
Ableworld
The staff Peter and Julie make you feel…
The staff Peter and Julie make you feel so welcome and help with choosing the right thing you are looking for and I bought a new scooter , they explained exactly how it worked the safety of it and how take it apart and put it back together ❤️
8 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Robert, thank you so much for your kind review! We're really pleased to hear that Peter and Julie made you feel welcome and were able to help you find the right scooter. It's great to know they could explain everything clearly, from how it works to the safety features and how to take it apart and put it back together. We hope you're enjoying your new scooter.
Take Care,
Ableworld
Quick delivery will order again.
22 febbraio 2026
Risposta di Ableworld
Hi Gary, thank you for your review. We're pleased to hear you were happy with the quick delivery. We appreciate your support and look forward to serving you again in the future.
Take Care,
Ableworld
We had a Scooter break down yesterday
We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much trouble. Tom went the extra mile and beyond when he lent us a wheelchair to get to an urgent Dental appointment. Eva was also very friendly, helpful and patient. Thank you so much. We would highly recommend this store. Kathryn Hall & Annemarie Slack.
3 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Trevor, thank you your lovely feedback, Kathryn and Annemarie. We’re delighted to hear that Tom and Eva were able to assist you so well during a stressful time. We pride ourselves on providing exceptional care and support to our customers, and it’s wonderful to know that we could make a difference for you. Your recommendation means a lot to us, and we truly appreciate your kind words. Wishing you both all the best, and please don’t hesitate to get in touch if we can assist you again in the future.
Kind Regards,
Ableworld
Friendly & welcoming
Very helpful staff, explained all that i needed to know.
Served by Peter & Julie..
3 marzo 2026
Non scritta su invito
Risposta di Ableworld
Hi Gillian, thank you for your kind words. We’re delighted to hear that you found our team very helpful and that everything was explained clearly. Peter and Julie will be especially pleased to know they made such a positive impression. We look forward to welcoming you again soon.
Kind Regards,
Ableworld
Took a while to find item on line
15 febbraio 2026
Risposta di Ableworld
Hi Jackie,
Thanks for your feedback! We’re currently working on improving our website to make it quicker and easier for customers to find the products they need, so hopefully your next visit will be a smoother experience!
Take care,
Ableworld
Went to Ableworld Crewe to purchase a…
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went above and beyond. When I went to collect my new scooter I wasn’t able to lift the scooter into the car myself , but he took care of everything without hesitation. Nothing was too much trouble even Amy brought a chair to the desk whilst paying etc as I cannot stand for very long. They both made me feel completely at ease, I can’t thank them enough.
27 febbraio 2026
Non scritta su invito
Risposta di Ableworld
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that Jonathan and Amy provided such helpful and caring service - it's great to know they went above and beyond to make your experience as easy and comfortable as possible. We'll be sure to pass your kind words on to them.
Enjoy your new scooter, and thanks again for choosing Ableworld!
Take care,
Ableworld
Quick delivery and price.
20 febbraio 2026
Risposta di Ableworld
Hi Joy,
Thanks so much for your review! We’re glad you’re happy with the delivery and price — we really appreciate your feedback!
Take care,
Ableworld
Thank you
What can I say, on both occasions visiting this store and on email and telephone calls, Peter & Julie at Wigan store have been brilliant, great knowledge of products, explains everything clearly, have brought an adjustable bed and wheelchair, with few other bits. Great service, valve and professionals.
24 febbraio 2026
Non scritta su invito
Risposta di Ableworld
Hi Dr Heaton, thank you for your wonderful feedback.
We are absolutely delighted to hear that you have had such a positive experience with Peter and Julie at our Wigan store. It is fantastic to know that, whether in store, over the telephone or via email, they have provided you with clear explanations, expert product knowledge and a consistently high level of service.
Purchasing items such as an adjustable bed and wheelchair is an important decision, so we are especially pleased that you felt well supported and confident throughout the process. Your comments about their professionalism and the value and service you received mean a great deal to us.
We will be sure to pass your kind words on to Peter and Julie. Thank you again for taking the time to share your experience — we truly appreciate your support.
Kind Regards,
Ableworld
Paisley Store
I recently made a purchase from your store in Paisley and I want to congratulate you on the superb staff you have in store, the ladies are exceptionally good at what they do. Friendly, knowledgeable, patient and have the sill of making you feel like they care about you and sincerely want to help. I have no reservations about recommending them to anyone who needs any form of advice/help with mobility needs and will certainly be a returning customer.
23 febbraio 2026
Non scritta su invito
Risposta di Ableworld
Hi Michael, thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience in our Paisley store. Your kind words about our team mean a great deal to us. We take great pride in ensuring our customers feel welcomed, listened to and fully supported, so it is especially rewarding to know that the ladies in store made you feel genuinely cared for.
Providing friendly, knowledgeable and patient advice—particularly when it comes to mobility needs—is at the heart of what we do. Your recommendation and your intention to return are the highest compliments we could receive.
I will be sure to pass your lovely feedback on to the team. Thank you again for your support, and we look forward to welcoming you back in the future.
Kind Regards,
Ableworld
Visited the Stoke on Trent store today
Visited the Stoke on Trent store today. Appalling service and attitude of the staff! They really couldn’t have cared less! There used to be a lovely, caring and knowledgeable gentleman there, what a shame.
23 febbraio 2026
Non scritta su invito
Risposta di Ableworld
Hi Jean, thank you for sharing your experience at our Ableworld Hanley store.
We’re very sorry to hear that the service and attitude you encountered did not meet your expectations. We completely understand how disappointing it must have been, especially when you remember a previous team member who provided caring and knowledgeable support that is the standard we aim for every day.
At Ableworld, we strive to ensure all our customers receive the right products for their individual needs, alongside friendly and helpful service. We would really like the opportunity to discuss your visit further and see how we can make things right. Please don’t hesitate to contact us at support@ableworld.co.uk, and a member of our team will be happy to assist you.
We genuinely value all feedback, both positive and constructive, as it helps us learn, improve, and continue providing the best possible experience for our customers.
Kind Regards,
Ableworld
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