staff are always a pleasure and wanting to help in any way possible. Our dog chewed our charging cable and they were very efficient at finding a replacement. Our initial purchase was also easy and we... Leggi di più
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A great shop for all your mobility needs. So far Ableworld has never failed me, from stair lifts, mobility scooters to mobility appliances. There are great prices too and offers that are more competit... Leggi di più
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Sold my Dad a mobility scooter at £2000, he only uses it in the house and that is just to go to the bathroom or bed. Still under warranty, multiple issues with it, latest being the handle part sheere... Leggi di più
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Brilliant service thank you so much. Bed and chair delivered and set up for my mum ahead of a move into extra care housing. Speedy, compassionate and saves me huge stress.
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Dettagli dell'azienda
Informazioni su Ableworld
Scritti dall'azienda
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Informazioni di contatto
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, Regno Unito
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
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Above and beyond!
Ableworld Christchurch in Dorset.
I had looked on the website the same day I went into store, where I was greeted by the wonderful Rebecca.
All my worries soon went away, and my feelings were validated.
Rebecca was on her own that day, and although the store wasn’t busy she went above and beyond my expectations.
Great customer service, great knowledge of the products, amazing compassion and care for me the customer.
Although facing her own health battles, was happy to help me into the car with my new scooter.
21 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Lianne, thank you very much for taking the time to leave such a lovely review. We are delighted to hear that Rebecca provided you with excellent customer service and made you feel cared for. She truly is a valued member of our team, and we will pass on your kind words to her.
It's wonderful to know that your experience with us helped reassure you, and we’re glad we could assist you with your new scooter. Your support means a lot to us, and we wish you all the best.
Kind Reagards,
Ableworld
Our experience with Ableworld has been…
Our experience with Ableworld has been extremely disappointing.
We purchased a mobility scooter for my partner in August 2024 and have experienced ongoing problems with it ever since. The scooter has been returned for repairs on numerous occasions, yet each time it was returned, further issues seemed to arise. During this period, the store also appeared to have significant staff turnover among its mechanics, which did little to inspire confidence in the quality of the repairs being carried out.
After approximately a year of repeated faults, we were informed that the scooter was no longer covered by warranty and that we would be required to pay for repairs, despite the issues having first arisen during the warranty period. It was only after contacting Trading Standards that we were able to get this matter resolved and have the repairs completed.
More recently, my partner reported that the scooter seat had become increasingly unstable while driving. When he contacted Ableworld to raise this safety concern, he was told that because they had previously carried out several repairs without charge, they felt they had done enough and would not undertake any further work on the scooter.
The situation escalated to the point where my partner had to drive the scooter home with the seat turned approximately 90 degrees to the side, travelling very slowly in order to do so safely. This was both distressing and potentially dangerous.
With no support forthcoming, I was forced to dismantle and repair the seat myself. As a 53-year-old woman with very limited mechanical experience, I was able to identify and rectify the issue that multiple professional repairs had failed to address.
Based on our experience, I cannot recommend Ableworld. The repeated faults, poor aftercare, and refusal to address what we considered to be a safety-related issue have left us extremely dissatisfied.
For comparison, my father required an electric wheelchair following an amputation. Acting on our advice, he chose Eden Mobility instead. His experience has been entirely positive, and he has encountered none of the problems we have faced. On that basis, I would strongly recommend Eden Mobility to anyone seeking mobility equipment and after-sales support.
12 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Allison, thank you for taking the time to share your experience. We are sorry to hear about the difficulties you and your partner have experienced with the mobility scooter and the frustration this has caused.
We understand how concerning repeated repairs and ongoing faults can be, particularly when they affect confidence in the safety and reliability of equipment that is relied upon every day. We also appreciate the concerns you have raised regarding the warranty process and the communication you received from our team.
While we are pleased that some of the earlier repair matters were ultimately resolved, as a business we work closely with Trading Standards, and I understand they were content with the planned repairs that were already in place prior to you making contact.
We are, however, concerned to read your comments that we would not undertake further work on the scooter. Our process is always to advise our customers that if an issue has occurred that is related to recent repairs carried out on the scooter, then this will be resolved without charge. If, however, the recent issue is unrelated and is not a warranty issue or has not been previously reported, then charges may be incurred.
If a further issue has been raised, and from what you have now described regarding the seat, we would require the opportunity to investigate this situation. We understand that you have since contacted our engineering team for further assistance. We welcome the opportunity to further inspect the scooter and review the additional information you have provided.
Kind regards,
Ableworld
After purchasing a bathing cushion
After purchasing a bathing cushion, I had a few issues with the item. I found ableworlds after sale care none existent. As soon as they took my money they didn't want to know. Very disappointing customer service. I would not return or recommend anyone i know to purchase anything from able worlds.
6 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi D Ralph, thank you for taking the time to share your feedback.
Our records show that our Customer Service team has been in regular contact with you regarding your bathing cushion and has worked to address the concerns you raised.
We would also like to clarify that the bathing cushion has been inspected by our engineer and was found to be operating correctly and in accordance with the manufacturer's specifications.
As a gesture of goodwill, our management team has offered to return the bathing cushion to you free of charge and has also offered a further demonstration to ensure you are comfortable and confident in using the product.
We are sorry that your experience has not met your expectations. Customer feedback is important to us and helps us continually improve our products and services. We hope we will have the opportunity to restore your confidence in Ableworld in the future.
Kind regards,
Ableworld
Neil was very helpful he got wet…
Neil was very helpful he got wet through putting my scooter in the shed but would not let me put it away Thank you so much for all your help and sorting the problem out with the scooter
9 giugno 2026
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Risposta di Ableworld
Hi Margaret, thank you for your kind words. We're glad to hear that Neil was helpful and that he took the time to assist with your scooter, even though he got wet in the process. We're pleased we could help resolve the issue with your scooter. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Ableworld
Perfect Service!
I recently visited this store to look for an indoor trolley for my mum. I was a little uncertain as to how to best approach this and was so grateful to be advised by Maryam. Quite simply, she could not have been more helpful, professional, practical and patient! Nothing seemed too much bother and only wish I could give her more stars! Thank you so much.
18 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Kate, thank you so much for your wonderful feedback! We're delighted to hear that Maryam was able to assist you so effectively and that you felt well taken care of. She truly is a star, and we’ll be sure to pass on your kind words. It’s our pleasure to help, and we’re here whenever you need us. Wishing you and your mum all the best!
Kind regards,
Ableworld
I live in Kent
I live in Kent. On day 3 of my holiday realised I had left my mobility scooter key at home. Still had 27 days left.
Phoned Ableword Burton
Spoke to ANDREA, she is a Diamond, she sorted me out a new key and saved my holiday.
Thank you ANDREA 😊
5 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Karen, thank you so much for your lovely review! We're thrilled to hear that Andrea was able to help and make a difference to your holiday experience. She's truly a diamond, and we'll be sure to pass on your kind words. Enjoy the rest of your holiday in Kent, and remember, we're always here if you need us. Safe travels! 😊
Thank you,
Ableworld
We went to the Wigan store yesterday
We went to the Wigan store yesterday, we was served by Peter and Julie, they were so lovely and very helpful would recommend them
3 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Marsure, thank you very much for your kind words. We're delighted to hear that you had a positive experience at our Wigan store and that Peter and Julie provided you with helpful and friendly service. We truly appreciate your recommendation and look forward to welcoming you back soon!
Kind regards,
Ableworld
I have been shopping there for many…
I have been shopping there for many years. The staff are always very helpful and knowledgeable and always available to give advice. On Monday I met with Shafiq a very pleasant youg man, helped me pick the items I wanted and arranged delivery. It is a good feeling when staff love there job. Would not shop any place else.
1 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Jeonie, thank you for your kind words and for your continued loyalty over the years. We're delighted to hear that our staff, including Shafiq, have consistently provided helpful and knowledgeable service. It's wonderful to know that our team’s enthusiasm and dedication make your shopping experience enjoyable. We truly appreciate your support and look forward to assisting you in the future. Thanks again for your lovely review!
Kind regards,
Ableworld
Just bought a Q50r Carbon from the…
Just bought a Q50r Carbon from the Wigan branch. What a great experience Peter took loads of time with us to make sure we got the right power chair for my wife, he was friendly, polite and most of all very knowledgeable. He insisted that we even come back with our campervan to make sure it fitted where we wanted. Julie was also very helpful and they both made shopping with Ableworld a easy and pleasurable experience would recommend them to anyone.
1 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Pete, thank you for taking the time to leave such a lovely review. We're delighted to hear about your positive experience at our Wigan branch and that Peter and Julie could make your purchase of the Q50r Carbon so enjoyable. It's wonderful to know that Peter's careful attention and expertise, along with Julie's helpfulness, helped you find the perfect power chair for your wife. We truly appreciate your recommendation and look forward to assisting you again in the future. Wishing you and your wife all the best!
Kind regards,
Ableworld
My visit to ableworld was excellent the…
My visit to ableworld was excellent the manager Peter was most helpful with my needs and explained to me everything about the scooter i decided to buy.
29 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Robert, thank you for your lovely review. We’re glad to hear you had a great experience at Ableworld and that Peter was helpful and clear about the scooter. We appreciate your kind words and look forward to seeing you again.
Kindr Regards,
Ableworld
Disappointing visit
Visited the Southport shop for a small purchase, but also planned to browse the shop.
Young man who served us was lovely, but I was dismayed to find the shop full of latex balloons! As a retired Nurse with a latex allergy (potentially fatal) I couldn't stay in the shop and had to leave without browsing. Disappointing to find a respiratory sensitiser in such a health-related shop. Potentially sensitising the staff who have to work in this atmosphere too...
30 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Steff, firstly, we would like to thank you for your kind words after visiting our Southport store and the level of customer service that we strive to give.
We have taken your comments on board along with your points raised with regards to the use of balloons and passed to the relevant department.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to leave the review.
Kind Regards,
Ableworl
I visited the Wigan store regarding a faulty scooter battery
I visited the Wigan store with my father in law due to issues with his scooter battery (we did not purchase the scooter from Ableworld). Peter who served us was very helpful and we can't thank him enough for testing the battery and sorting a new one for us which was also good value for money.
28 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Jam, thank you for taking the time to share your kind words. We're delighted to hear that Peter provided such helpful service during your visit to our Wigan store. It's great to know that he was able to assist with testing the battery and arranging a new one for your father-in-law, all at good value.
We truly appreciate your feedback and hope your father-in-law's scooter is now running smoothly. If you need any further assistance, please don't hesitate to get in touch.
Kind Regards,
Ableworld
We went to the Burton on Trent store for a mobility scooter ...
We went to the Burton on Trent store as we wanted information about a folding mobility scooter. Julie and Andrea were brilliantly entertaining and gave us some very helpful advice about their range. We had the opportunity to try them for size and found one that seemed to be perfect for our needs. We have already had our elderly parents whizzing up and down the driveway and if we need some more we wouldnt hestitate to go back and see the ladies again
23 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Neil, thank you very much for your lovely review. We're delighted to hear that Julie and Andrea provided you with helpful advice and a positive experience at our Burton-on-Trent store. It's fantastic to know that you found a mobility scooter that suits your needs and that your parents are already enjoying it. We look forward to welcoming you back in the future should you need any further assistance. Thank you for choosing us!
Kind regards,
Ableworld
Fischer handle walking stick
Peter was very helpful with my mums recent purchase and helped set the stick to the correct height for her to try.
28 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Nicola, thank you for your kind words. We're glad to hear that Peter was able to assist with your mum's recent purchase and that he was able to help set the stick to the correct height for her to try. Providing helpful and personalised service is very important to us, and we're pleased it made a difference.
If you need any further assistance, please don't hesitate to get in touch.
Kind Regards,
Ableworld
Im just leting every one no how…ablewoid in woolsdon helped
Im just leting every one no how helpfull ableworld is i had a lot of problems with our stairlift at the time we had it for about 2 to 3 years it had broke down so many times i lossed count so we got fed up and i told the manager that im takeing it further so the head of the engineers steve took up our case and finally got it changed and thy came around and fitted it this mouth thy do care about there customers the staff are very friendly and there engineer are very helpfull and clean up after them selfs so i definitely recommend as thy sorted our prblem out thanks to steve and all the people that was involved
11 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Brinley, thank you for sharing your experience. We're really pleased to hear that Ableworld was able to help with your stairlift issues. It’s great to know that Steve and our team took your case seriously and managed to get your stairlift replaced. We pride ourselves on caring about our customers and providing friendly, helpful service, so it’s lovely to hear that you felt looked after.
Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for taking the time to leave us such a positive review!
Kind Regards,
Ableworld
Yet another delighted Ableworld customer!
Due to not having a car, endeavoring to get to the showrooms of Ableworld in Broxburn necessitates in having to take three local Livingston buses and hope to coordinate connection times so you do not reach the showroom at closing time. Therefore I was very grateful to have been assisted on the telephone when I bought a walker, and to have it delivered to my house for a nominal charge. I was further delighted with the service I received later, when I erroneously thought a ramp would suit my doorway and walker. The delivery chap was most helpful and I had to realise my balancing is not au fait for a ramp. Ableworld were again helpful and agreed to cancel the order.And the delivery chap also adjusted the height of my walker which I had not guaged properly.So thank you, Ableworld!
27 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Beryl, thank you for taking the time to share your kind words. We're really pleased to hear that our team was able to assist you over the phone and that your walker was delivered smoothly to your home. It’s great to know that our delivery team was helpful and took the time to adjust your walker to the right height.
We understand that travelling to the showroom can be challenging without a car, so we're glad we could make things easier for you with our delivery service. Your feedback means a lot to us, and we’re here to support you whenever you need.
Thanks again for choosing Ableworld!
Kind regards,
Ableworld
the WeBuyAnyCar of stairlifts…want the product but don’t want to pay the price
Unfortunately we didn’t have a great experience with Ableworld stairlifts removal service. I liaised with them to remove a stairlift from my grandmother’s home, we emailed back and forth and built what I thought was a good rapport. They maintained we would receive a small sum of money on the day for the stairlift as it was only 4 years old, it was a model they sold and it was in good condition (they could tell this from photos I sent them). However, when the engineer came to dismantle it, he lied and said he didn’t think he could remove it as “they no longer sell this model”, which they do, this was confirmed by their customer service. He chipped the small sum of money we were to receive for it down to zero because of minor things like bolts needing tightening, it needing cleaning etc, which is absurd because you know they’re going to sell that chair second-hand for a lovely profit, but for some reason they didn’t feel fit to provide payment to us for the chair itself. They made us feel undervalued, uneasy and like we’d been conned. I complained and apparently it was going to get passed on to management and escalated…it hasn’t, as I haven’t heard a single thing. So my advice to anyone thinking of using Ableworld to remove a stairlift is don’t, they’re the We Buy Any Car of stairlifts, want the product but don’t want to pay the price and will lie to you to make you feel like they’re doing you a huge favour taking it off your hands.
13 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi AL, thank you for taking the time to share your feedback. We are very sorry to hear that your experience with our stairlift removal service did not meet your expectations.
We understand you are frustrated and disappointed, however we always aim to be transparent and respectful throughout the removal process. The valuation of a stairlift can sometimes change following an in-person inspection, as our engineers need to assess factors such as condition, safety, and resale viability on site.
We are also sorry to hear that you felt your complaint was not properly followed up. That is not the level of service we strive to provide. We would welcome the opportunity to investigate this further and review the communication and handling of your case internally.
Please contact us directly at support@ableworld.co.uk with your reference information so a member of our management team can look into this personally.
Kind Regards,
Ableworld
Overall experience
visited Wigan store with my mum to try out Walkers and look at Scooters. Very friendly welcome from Peter, who ok a lot of time explaining the different walkers and what things to consider. There was no hard sell, mum was able to try out various walkers and decided on what was right for her. Would certainly recommend this store. Very friendly staff.
23 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Stephen, thank you for your lovely review. We're delighted to hear that you and your mum had a positive experience at our Wigan store. Peter will be pleased to know he was able to help and provide the support you needed. We're glad your mum found the right walker for her, and we truly appreciate your recommendation. If you need any further assistance, please don’t hesitate to get in touch.
Kind Regards,
Ableworld
Unsafe installation method
Horrified that any company would pass an electrical cable under carpet. Fire risk, potential trip risk and could mean your house insurance is invalid due to unsafe installation if a fire occurs and it is linked to your stairlift. Spoke to fire safety officer and manufacturer who both stated this is not safe practice. There will be vulnerable people potentially left with an unsafe installation who never gave the electrical connection a thought.. And why should they? That should be the job of a competent installer to ensure it is installed with regards to electrical safety as a matter of course. For transparency... West Lothian Council occupational therapist made fully aware of conversation with Fire Service and emails from Handicare, and quote provided by Ableworld was disallowed as being non compliant. Ableworld claimed this review was defamatory in an attempt to have it taken down or amended... This review was passed by trust pilot and stands as it was originally submitted.
20 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi AA, thank you for taking the time to share your feedback. We are sorry to hear about your recent experience with regards to your concerns relating to a cable installation.
We take concerns like yours seriously, and the area of concern will be addressed with the relevant department and investigated for you to ensure it has been fully reviewed and where necessary improvements are made. Your feedback is important in helping us maintain the standards we expect across all of our locations.
If you’re open to it, we would appreciate the opportunity to learn a bit more about what happened so we can follow up appropriately. Please feel free to reply directly to the following email broxburn@ableworld.co.uk
Thank you again for bringing this to our attention. We value your business and hope to have the opportunity to restore your confidence in us.
Kind Regards,
Ableworld
I went to Ableworld with my Grandad on…
I went to Ableworld with my Grandad on 20.05.2026 in Burton on Trent. We had no prior knowledge of mobility scooters but were aware my Grandad needed one, everything was explained to us in full and they spent a lot of time with us showing us how they worked, could be collapsed and explaining through all their products. We were helped by Julie and 2 gentleman when we were there, who were all lovely. My Grandad had been nervous and reluctant to go shopping for a scooter however, they made us feel so welcome and he came away with a scooter and feeling really happy. They have said they are happy to provide any assistance in the future. Cant fault this place :)
20 maggio 2026
Non scritta su invito
Risposta di Ableworld
HI, thank you very much for your kind words and lovely review. We're so pleased to hear that you and your Grandad had a positive experience with us. It’s great to know that Julie and our team made you both feel welcome and comfortable, and that your Grandad left happy with his new scooter. We’re always happy to help and look forward to assisting you again in the future. Thank you for choosing Ableworld!
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