staff are always a pleasure and wanting to help in any way possible. Our dog chewed our charging cable and they were very efficient at finding a replacement. Our initial purchase was also easy and we... Leggi di più
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A great shop for all your mobility needs. So far Ableworld has never failed me, from stair lifts, mobility scooters to mobility appliances. There are great prices too and offers that are more competit... Leggi di più
L'azienda ha risposto
Sold my Dad a mobility scooter at £2000, he only uses it in the house and that is just to go to the bathroom or bed. Still under warranty, multiple issues with it, latest being the handle part sheere... Leggi di più
L'azienda ha risposto
Brilliant service thank you so much. Bed and chair delivered and set up for my mum ahead of a move into extra care housing. Speedy, compassionate and saves me huge stress.
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Dettagli dell'azienda
Informazioni su Ableworld
Scritti dall'azienda
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Informazioni di contatto
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, Regno Unito
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
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My wife has a mobility scooter which…
My wife has a mobility scooter which was brought from able world in lincoln lincolnshire. It broke and it wouldn't work. It went in to be repaired and we paid for the repair to be done. We collected it and the first time she went to use it 'it wouldn't work. When my wife calling able world regards this , she was told to push it. How can this reply be appropriate when someone cant walk on there own with out oxygen at times to be told to push a mobility scooter when it breaks down.
20 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Dave, we do always try to fault find with a customer over the phone in the first instance of a fault being highlighted. In many cases, our over the phone support can resolve a lot of issues to help support our customers quickly, without the need for an engineer’s inspection.
Your enquiry has been passed to our customer services team, who have provided you with further advice for you to support your wife in this instance and they have booked an appointment for you with one of our qualified engineers, just incase needed.
You can always contact our engineer team on 01270 619563, option 2, if you ever need any further advice and support
Kind Regards,
Ableworld
Great experiences.
Have now purchased a stairlift from Ableworld Southampton and a mobility scooter from Christchurch. Really friendly, knowledgable and helpful service. Hard to recommend them too highly.
19 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi William, thank you for your kind words. We're delighted to hear you had a good experience with us at Ableworld Southampton and Christchurch. Our team is always happy to help, and it's great to know you’re pleased with the service. If you need any further assistance in the future, please don’t hesitate to get in touch.
Thanks again for your wonderful feedback,
Ableworld
Helpful and knowledgeable staff and wide product range
My wife and I went into the Wigan branch to look at a rollator for her.
On our first visit Julie demonstrated the models available and gave good advice. We went away to consider and returned to meet Julie and Peter. Both were extremely helpful. At no stage was there any pressure.
We went in last year to look at options for mobility and then too Julie gave us good advice.
So 5 stars all round from us.
20 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Stephen, thank you for your kind words and for taking the time to leave such a lovely review. We're glad to hear that Julie and Peter were helpful and that you felt comfortable during your visits. We truly appreciate your support and are pleased we could assist you with your mobility needs. If you need any further help, please don’t hesitate to get in touch.
Thanks again,
Ableworld
Disappointing Staff Experience
My wife & I visited your Paisley store this morning to purchase a walker for my 90-year-old mother, who accompanied us so that she could try out the various models before we made a purchase.
Unfortunately, we found both members of staff to be very unhelpful throughout our visit.
For example, we asked one staff member how to safely fold the walker and how my mother should correctly sit on it and use the brakes. Rather than coming over to demonstrate, the staff member remained standing behind the till and verbally instructed us from a distance. As this was the first time we had looked at walkers for my mother, who is very frail, we wanted to ensure that she could operate it safely and confidently before purchasing. A proper demonstration of how to apply the brakes, collapse the walker, and open it again would have been the level of assistance we expected.
A second example was when we asked another staff member about the difference between the £79.99 and £84.99 walkers. We were told that the seat height was adjustable. When we then asked to see the more expensive model and how the adjustment worked, the response was simply that the side bolts could be removed to adjust the height, followed by the comment, “but you don’t need that.” Again, there was no attempt to properly demonstrate the product or assist my mother in trying it.
Once my wife, mother, and I returned to the car, we all commented on the same thing — the lack of customer care and support shown by the staff.
The walker itself is fine; however, we were also disappointed to discover that the bold prices displayed in-store were ex-VAT prices. This meant the final price of the walker was £15.99 more expensive than the displayed price, which was not immediately clear.
Given that mobility aids are purchased by elderly and often vulnerable customers, I would have expected a much more supportive, patient, and hands-on approach from staff.
20 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Ronnie, we are sorry to hear about your experience at one of our stores. We pride ourselves on the way our store and driver teams demonstrate our products both in-store and, where applicable, during home visits. Our priority is to ensure that the products we offer are suitable for our customers’ needs and that all questions are fully answered.
If you feel that you were not provided with a full demonstration of the products available to you, or if any of your queries remain unanswered, we would be happy to arrange a further demonstration for you and your relatives. This can be organised directly with the store by calling 0141 889 9925 or by visiting the store again at your convenience.
With regards to VAT exemption, the majority of the products we stock are eligible for VAT relief. We therefore aim to make it clear throughout our in-store marketing that, where applicable, displayed prices are VAT-exempt prices. The process for claiming VAT exemption is quick and straightforward, and our team will always ask customers whether they would like to complete the exemption process if they have a qualifying long-term disability or medical condition
Kind Regards,
Ableworld
Happy customer
Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us on the best chair suitable for my mum. Thank you Dean for your expert help and knowledge much appreciated.
Kind regards Mrs Chambers (my mum)
15 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Mrs Chambers, thank you very much for taking the time to leave such a lovely message. We’re delighted to hear that Dean was able to assist you and your mum so well during your visit to our Woolston store. We’ll be sure to pass on your kind words to him – he’ll be thrilled to know he made a difference.
Thank you once again for your kind feedback. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Ableworld
We went to Newport to buy a recliner…
We went to Newport to buy a recliner and received excellent service. Sam the assistant manager was absolutely brilliant . He was very knowledgeable, patient and kind. I would not hesitate to recommend them.
16 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Emma, Thank you for your wonderful review! We're delighted to hear that you received excellent service from Sam and that your experience was so positive. We truly appreciate your kind words and recommendation. We look forward to helping you again in the future!
Kind Regards,
Ableworld
I have been paying almost £20 per month…
I have been paying almost £20 per month for yearly servicing. It's been well over a year now. When I rang to see when my service was going to happen I was told I would be put on a list and the wait would be about 12 weeks!
In effect I've paid almost £240 for nothing!
14 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Mrs Eleanor, we are extremely sorry to hear about the delay you have experienced with your servicing, and we completely understand your frustration. Unfortunately, due to unforeseen circumstances, we are currently experiencing a temporary backlog in your area.
Our team is working as quickly as possible to reduce the backlog of services in this particular area, whilst also prioritising urgent repairs and essential installations. We appreciate this is not the level of service you expected when paying for your cover plan, and we sincerely apologise for the inconvenience caused.
We understand that your service has now been booked in. Should you have any concerns in the future, please contact our Customer Services team.
Kind Regards,
Ableworld
We visited abelworld Southampton in…
We visited abelworld Southampton in November last year and bought a abelworld Apex Amulite.
I have been using it in and around Southampton for the last 6 months, after having neurosurgery on my lower back.
We spoke and bought the mobility scooter though Dean. He gave us the run through and we've had no problems with it.
It has helped me greatly since being over here. I shall be leaving it here with family as I may just need it again 😃.
Thank you gor a truly great service.
Ian Goss
Falkland islands 🇫🇰
27 novembre 2025
Non scritta su invito
Risposta di Ableworld
Hi Ian, thank you for sharing your kind words. We're so pleased to hear that the Apex Aluma Lite has helped you and that you had a good experience with us, especially with Dean’s help. It’s wonderful to know it’s made a positive difference for you. We wish you all the best, and you're always welcome back if you need anything in the future. Safe travels and take care!
Thank you,
Ableworld
Customer care when needed
The staff bent over backwards to help
They did the best for us with discounts help
And support and ok a bit pricy but big thanks
7 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Steve, thank you for your kind words. We're glad the staff could help and support you, and we really appreciate your thanks. We always try to do our best for our customers. Your feedback means a lot to us, and we look forward to seeing you again!
Kind Regards,
Ableworld
Recommend Ableworld Wigan
Recommend Ableworld Wigan. Peter was very helpful. 5 stars!
9 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Alison, thank you for your kind words and 5-star review! We're glad to hear that Peter was helpful and that you had a good experience with Ableworld Wigan. We appreciate your recommendation and hope to see you again soon!
Kind Regards,
Ableworld
Simply the best.
My wife and I called at Ableworld Wigan recently and were greeted by Peter and Julie. We only popped in to buy a walking stick but the attention we received from both was quite exemplary. You could never meet a more friendly, courteous and knowledgeable couple. Many, many, thanks to both.
5 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Johanna, thank you very much for your kind words. We’re delighted to hear that Peter and Julie looked after you so well. Your feedback means a lot to us. If you ever need anything else, please feel free to visit us again. Many thanks!
Kind Regards,
Ableworld
Julie & Peter were amazing!
Julie & Peter were amazing. I took my mum there to get a stroller. We looked at multiple strollers and because mum has two steps up to her house they constructed a makeshift step for her to maneuver over. This allowed us to establish any possible issues she may have. We tried several and although not the cheapest, we brought one after being at the store for 2 hours. Julie & Peter provided constructive reasoning as to which stroller would suit mum best and now she has a new lease of life, feeling stable whilst walking, and managing to get the stroller in and out of the house. Just wanted to say a big thank you to both of Peter & Julie for being understanding and patient. Could not recommend them enough.
2 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Pam, thank you so much for your lovely message. We’re very happy to hear that Julie and Peter could help you and your mum. It’s great to know she feels more stable and confident with her new stroller. We really appreciate your kind words and your recommendation. If you need any more help in the future, please don’t hesitate to get in touch.
Kind Regards,
Ableworld
Staff extremely helpful and polite.
Staff extremely helpful and polite.
Needed new batteries for a scooter, Went to Ableworld, Stockton-on-Tees for 'Help'. Both ladies very helpful. especially Gemma, who installed the new batteries for me, when I thought I was being 'cheeky' asking!
No hesitation with 5 stars. Enjoyable experience
5 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Alan, thank you for your lovely comment! We’re glad Gemma and the team could help you. No question is too cheeky – we’re happy to assist. Thanks for choosing Ableworld, and we’re pleased we could make things easier for you!
Kind regards,
Ableworld
Took mum today to get a new lighter…
Took mum today to get a new lighter scooter- store manager Andrea and also Julie were both fantastic and knowledgeable in helping us choose and appropriate scooter!! Andrea was just brilliant took the time to help mum and guided her in trying different models!!! Cannot thank you you enough for making it an enjoyable and stress free experience for my mum
4 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Miss Katie, thank you so much for your kind words! We’re delighted to hear you had a great experience with Andrea and Julie. It’s wonderful to know they made it easy and enjoyable for your mum. We really appreciate your feedback and thank you for choosing us.
Kind regards,
Ableworld
My brother recently bought a mobility…
My brother recently bought a mobility scooter from the Wigan store. The staff were extremely helpful and gave him genuine advice without trying to push any of their products. I would recommend them to anyone.
29 aprile 2026
Non scritta su invito
Risposta di Ableworld
Hi Janet, thank you very for your kind words. We're delighted to hear that your brother had a positive experience at our Wigan store and that our staff were able to assist him genuinely and without any pressure. We truly appreciate your recommendation and look forward to helping you or your family again in the future.
Kind regards,
Ableworld
At last some response but should not have been needed to chase.
Further to my previous review where I had heard nothing more about my complaint in spite of being promised to phone back.
I have today again been in touch and asked to speak to a Manager.
The person I spoke to said a letter had been sent but not received, to say they had now decided to replace the unit only free of charge, to enable the foot rest to be adjusted safely for use.
A suggestion I had put to them.
If I hadnt been aware of the risk it could have been dangerous and should have surely been checked after installation.
But now give them credit for listening to my complaint. Graham J
1 maggio 2026
Non scritta su invito
Risposta di Ableworld
Hi Graham, thank you for your review. We want to let you know that we have been investigating your case, and today we have responded to your previous review.
We appreciate your patience and are glad that your concerns are being addressed. Our team has now decided to replace the unit free of charge, as a solution to ensure the footrest can be adjusted safely.
We understand the importance of safety and apologise for any inconvenience caused. Thank you for bringing this to our attention, and for giving us the chance to listen and improve.
Kind regards,
Ableworld
I had a wheelchair that needed a brake…
I had a wheelchair that needed a brake service & check over before our travel abroad. No time to book it in .Stephen kindly made time to do the service & reassuring all was good.
I dealt with Matt a few days later when purchasing a chair for my husband. Again very helpful with advice & patient with his customer. Very pleased with Ableworld staff in Cheltenham.
24 aprile 2026
Non scritta su invito
Risposta di Ableworld
Hi Carmel, thank you very much for your kind words. We're glad Stephen was able to help with the wheelchair brake service and that everything was sorted in time for your trip. It's also great to hear that Matt was helpful and patient when you were choosing a chair for your husband. We really appreciate your positive feedback and are pleased you had a good experience with our team in Cheltenham. We look forward to helping you again in the future.
Kind Regards,
Ableworld
Totally Unreliable Ableworld Stairlift
The engineers who come to repair our Ableworld stairlift are lovely. We know several of them quite well now, as the stairlift has been breaking down at least every three weeks for many months now. We have had to go onto their 'gold' service.which gives 24/7 coverage for breakdowns. which is expensive and we still don't have a reliable stailift. This week it has broken down three times so far.
29 aprile 2026
Non scritta su invito
Risposta di Ableworld
Hi Truprint, thank you for taking the time to share your experience—we’re really sorry to hear how frustrating and disruptive this has been for you.
We appreciate your kind words about our engineers, but we completely understand that repeated breakdowns and the need for ongoing callouts is something we need to investigate for you.
We would like to look into this as a priority and find a lasting solution for you, therefore would you be so kind to contact us on support@ableworld.co.uk with your name and address details, so that we can look into this for you.
Thank you for your patience, we are committed to getting this resolved promptly for you.
Kind regards,
Ableworld
Amazing and kind service from Dean
Amazing and kind service from Dean. He tightened my footrests and got me a new fitting for my rollator.
Always very helpful.
29 aprile 2026
Non scritta su invito
Risposta di Ableworld
Hi Angela. thank you for your kind words. We’re glad Dean could help and that you’re happy with the service. If you need anything else, please let us know.
Kind Regards,
Ableworld
First time visit
The store manager at Northwich Cheshire served me today and she was amazing. Explained everything to me clearly and she was very knowledgeable. No pressure selling. I was buying my 1st mobility scooter. Can highly recommend.
27 aprile 2026
Non scritta su invito
Risposta di Ableworld
Hi A Bailey, thank you for your kind words. We're glad you had a good experience with the store manager. Enjoy your new mobility scooter!
Kind Regards,
Ableworld
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