staff are always a pleasure and wanting to help in any way possible. Our dog chewed our charging cable and they were very efficient at finding a replacement. Our initial purchase was also easy and we... Leggi di più
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Scopri cosa dicono le persone
A great shop for all your mobility needs. So far Ableworld has never failed me, from stair lifts, mobility scooters to mobility appliances. There are great prices too and offers that are more competit... Leggi di più
L'azienda ha risposto
Sold my Dad a mobility scooter at £2000, he only uses it in the house and that is just to go to the bathroom or bed. Still under warranty, multiple issues with it, latest being the handle part sheere... Leggi di più
L'azienda ha risposto
Brilliant service thank you so much. Bed and chair delivered and set up for my mum ahead of a move into extra care housing. Speedy, compassionate and saves me huge stress.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Ableworld
Scritti dall'azienda
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Informazioni di contatto
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, Regno Unito
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
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Excellent and local!
We went into our local store and found the assistant to be knowledgeable, charming and comforting. Furthermore, we were delighted to discover that we did not need to pay VAT on the purchase!
3 luglio 2026
Risposta di Ableworld
Hi, thank you for taking the time to share your experience. We're thrilled to hear that our assistant was knowledgeable, charming, and comforting, and that you were pleased with the VAT exemption.
Kind regards,
Ableworld
Staff very knowledgeable and helpful.
3 luglio 2026
Risposta di Ableworld
hi Joe, thank you for your kind feedback. We're glad to hear that our staff were knowledgeable and helpful.
Kind regards,
Ableworld
Nick was very helpful
Nick was very helpful, he listened to what was required, he assisted and guided in the testing of the equipment and was very patient..He wasn't at all pushy but gave all the necessary facts..All in all Dad was very happy with the experience and, with his purchase..Thank you..
3 luglio 2026
Non scritta su invito
Risposta di Ableworld
Hi Debbie, thank you very much for your kind words. We're delighted to hear that Nick provided helpful and patient assistance, and that your dad was pleased with the experience and his purchase. We truly appreciate your feedback.
Kind regards,
Ableworld
Great friendly service
Very happy with helpful and friendly service at Ableworld Wigan store . Nothing too much trouble and plenty of good honest opinion re best / most suitable products for our needs .
2 luglio 2026
Non scritta su invito
Risposta di Ableworld
Hi Stephen, thank you so much for your kind words! We're delighted to hear you had a positive experience at our Wigan store. Providing helpful and honest advice is very important to us. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Ableworld
Sold my Dad a mobility scooter at…
Sold my Dad a mobility scooter at £2000, he only uses it in the house and that is just to go to the bathroom or bed. Still under warranty, multiple issues with it, latest being the handle part sheered off, they say it isnt covered and want £500 to fix it.
Absolutely disgusted how disabled people are totally ripped off. Had someone look at the scooter and was told the metal was inadequate, they take your money but really dont care when there is a fault. This was my dad's lifeline now we are in dire need of help as do not have that money again
1 luglio 2026
Non scritta su invito
Risposta di Ableworld
Hi Andrea, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Customer feedback is important to us, as it helps us understand where we can improve both our products and services. We would appreciate the opportunity to discuss your experience further and see if there is anything we can do to help.
Please feel free to contact our Customer Support Team at support@ableworld.co.uk, quoting your review, and a member of our team will be happy to assist you.
We look forward to hearing from you.
Kind regards,
Ableworld
Mobility Scooter ( Sapphire 2)
My health had deteriorated which affected my mobility inside and outside my home. Buying mobility aids was a new experience for me. Staff were informative , put me at ease and gave me opportunity to try before I brought it. I had opportunity to try different scooters inside the shop and outside. There was no pressure to buy. I had time to think about it and come back another day. I would defiantly recommend to others.
5 luglio 2025
Non scritta su invito
Risposta di Ableworld
Hi Mrs Johnson, thank you very much for taking the time to share your experience. We're pleased to hear that our staff were able to put you at ease and provide the support you needed during such an important decision. It's great to know that you appreciated the opportunity to try different scooters without any pressure, allowing you to make the best choice for your needs. Your recommendation means a lot to us, and we wish you the very best with your mobility. If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Ableworld
Excellent service and customer care
We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options and measure up and it was ably fitted on Friday by Slavic. We were so pleased with the service.
The following week we were let down by the ambulance transport service who were booked for a very important post operative hospital appointment. So another call to AbleWorld and they arrived within the hour with a suitable wheelchair which was professionally demonstrated by Megan. Everyone at the branch were first class and we cannot thank them enough for their kind and helpful service and support.
27 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Donna, thank you for sharing your experience! We’re thrilled to hear that Jeff, Slavic, and Megan provided you with such prompt and professional service. It’s our pleasure to help whenever we can, especially during important times. Your kind words mean a lot to us, and we’re here for any future needs. Thanks again!
Ableworld
Very helpful
Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.
27 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi David, thank you for your kind words! We’re glad Dean was able to help and provide you with the information you needed. It’s great to hear he made a difference in helping you choose the right walker. If you need any more assistance in the future, we’re here to help.
Kind regards,
Ableworld
Recommend this friendly store
Made perfectly welcome by Peter and Julie at Wigan store . Took time to explain pros and cons of different scooters, made sure it fitted my car and was perfect for me. Couldn’t fault the service and will make this place my first stop for any other needs I may have
27 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Carol, thank you for your wonderful feedback! We’re delighted to hear that Peter and Julie made you feel welcome and helped you find the right scooter. Providing helpful and friendly service is very important to us. We look forward to assisting you with any future needs. Thanks again!
Ableworld
Amazing service
Amazing service, great knowledge on how to use equipment, the staff member (Chris) was quick and efficient with explaining and gave Amazing customer service.
23 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Anthony, thank you for your wonderful feedback. We’re delighted to hear that you received such great service from Chris and that he was able to provide clear, efficient explanations along with exceptional customer care.
Your kind words are greatly appreciated, and I will be sure to pass your compliments on to Chris. It’s fantastic to know you had such a positive experience with us.
Thank you once again for taking the time to share your feedback. We look forward to assisting you again in the future.
Kind regards,
Ableworld
Richard at Penarth (Cardiff) helped my…
Richard at Penarth (Cardiff) helped my friend and I choose a mobility scooter for me. I was reluctant to get one as I didn’t want to give in to not being able to walk far. But Richard - and his colleague Shaun- were so very helpful, patient and kind to two elderly women.
They explained everything and pointed out advantages and disadvantages and knew everything we needed to know and the best scooter to get for my needs - mainly to be able to fold it up and put in in the boot of a car.
I have never written a review before but these gentlemen were efficient, respectful, knowledgeable and very patient and we appreciated that very much. Thank you Richard and Shaun
20 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi, thank you for taking the time to share your kind words. We are delighted to hear that Richard and Shaun were able to assist you and your friend in choosing the right mobility scooter. It’s wonderful to know that they provided helpful, patient, and respectful support, making the experience positive despite your initial reluctance.
We truly appreciate your feedback, especially as it’s the first review you’ve written it means a great deal to us. I will be sure to pass on your kind words to Richard and Shaun, who will be pleased to hear they made a difference.
Thank you once again for your lovely review. Wishing you all the best with your new scooter!
Kind regards,
Ableworld
Newport Shropshire
I visited the shop in Newport (Shropshire) last Saturday 20th June along with a friend who was looking for a new road scooter. We were attended to by Lindsay and Lisa who literally could not have been more helpful.
The two ladies were very helpful and despite the scorching weather, they brought a number of scooters from the store, set up a small manoeuvring course and allowed us to test drive the ones we liked. Their product knowledge was excellent and answered all my questions fully. In the end, I realised that my old scooter (over 5 years old), had been superceded by a number of more comfortable and more manoeuvrable options and I decided to upgrade.
In conclusion, can you please pass on my congratulations to the team at the Newport store, their humour and customer support were a credit to the company! Well done!!
20 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Paul, thank you for taking the time to share your wonderful experience at our Newport (Shropshire) store. We are delighted to hear that Lindsay and Lisa provided you with such excellent assistance and made your visit enjoyable despite the warm weather.
It’s fantastic to know that they were able to help you find the perfect new scooter and that their product knowledge was helpful in guiding your decision. We believe our team’s dedication to customer support and their friendly approach truly make a difference, and I will certainly pass on your kind words to them.
Your feedback is greatly appreciated, and we’re thrilled that you had such a positive experience with us. We hope you enjoy your upgraded scooter and look forward to welcoming you back in the future.
Kind Regards,
Ableworld
Disappointing
Visited Ableworld Wavertree on Saturday with my 90‑year‑old mother and had a very disappointing experience. We were not welcomed on arrival and only located the one female staff member by calling out. Although we made it clear several times that we were looking to buy a scooter that day, the staff member appeared disinterested throughout.
When we asked questions, she responded with a permanently bemused expression that made both of us uncomfortable. Despite demonstrating a couple of models, she showed no enthusiasm or willingness to help us find the right scooter.
After leaving the store to research online, I returned having found a model she had not shown us. When I asked why, I was abruptly told it was sold. I explained that I could have ordered another one, and she reluctantly agreed to show it to us, repeating several times that it would be a month’s wait.
My mother asked if she could have a very short test drive of just a few feet, and was abruptly refused. While I understand a sold item cannot be used, the manner in which we were spoken to was unnecessarily sharp.
In my opinion, this staff member is not suited to dealing with elderly or vulnerable customers. We left feeling unwelcome and dismissed.
We then drove to Care & Co in Warrington, where the experience was completely different — friendly, helpful, and respectful. Within half an hour we purchased a £2,000 scooter.
I felt compelled to leave this review because Ableworld Wavertree lost a sale today, and more importantly, made my elderly mother feel uncomfortable. I hope this feedback is taken seriously.
20 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Janet, thank you for taking the time to share your feedback.
We’re sorry to hear that your visit did not meet your expectations. Our goal is always to provide customers with as much support and information as possible when helping them choose the right mobility product for their needs.
During your visit, we spent considerable time discussing the various options available and exploring products that would suit your specific requirements regarding weight and portability. We understand that finding the right scooter can be challenging, especially when balancing factors such as weight, stability, safety, and budget.
As a specialist retailer, we can only advise on products that we stock and have experience with. We always prioritize recommending products that we believe are safe and suitable for our customers' individual needs.
We are sorry to hear that you left feeling disappointed. We wish you and your mother all the best with your new scooter, and again, thank you for sharing your comments.
Kind Regards,
Ableworld
Great team
Went into the Bridgend store where I was met by Adam and James. Great guys, approachable and easy to talk to. No pressure sales, I knew roughly what I wanted and came away with a purchase for a pavement scooter, the Apollo Life Boot Scooter.
13 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Shirley, thank you very much for your kind words. We're pleased to hear that Adam and James made you feel comfortable and that you appreciated their approachable and no-pressure approach.
It's great to know that you found the pavement scooter you were looking for, the Apollo Life Boot Scooter. We truly value your feedback and hope you enjoy your new purchase.
If you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Ableworld
Went to ableworld wigan today too see…
Went to ableworld wigan today too see about an electric scooter bought the vie boot scooter Pete the server couldn't of been more helpful explained everything perfectly showed us how to brake it down to go into the boot, how to use the controls very impressed on his knowledge of the machine would recommend this place to anyone who needs any help
20 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Joann. thank you very much for taking the time to share your positive experience. We're thrilled to hear that Pete was so helpful and knowledgeable, explaining everything clearly and showing you how to fold the scooter for your boot.
We truly appreciate your kind recommendation and are delighted that you felt confident with the service you received. If you ever need further assistance, please don’t hesitate to get in touch.
Thanks again for your lovely review.
Kind regards,
Ableworld
Staff extremely helpful
Staff extremely helpful and considerate. Purchase was easy and item was carried out to the car.
Served by Peter and julie at the Wigan branch.
19 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Mrs Lesley, thank you very much for your kind feedback. We’re delighted to hear that you found our staff helpful and considerate, and that your purchase was smooth and carried out to your car with ease.
Peter and Julie will be pleased to know their service made a positive impression. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Ableworld
The kindness and patience of the staff…
The kindness and patience of the staff particularly William and Gerald. For William nothing was too much trouble. The mobility scooter I wanted to buy was sadly too big for my boot(tried it wouldn’t fit in) so we looked at and tried various other models and eventually found one that fitted perfectly and was cheaper! I think another sales person would have just given up on me but not William he was determined to find me a scooter that met my requirements and fitted in the boot. He showed us how to assemble and disassemble the scooter several times. All in all a very good experience 10/10 for Ableworld Colchester and a free seat bag as well.
18 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Helen, thank you very much for your lovely feedback. We’re delighted to hear that you had a positive experience with us and that William and Gerald provided the kindness and patience you deserved.
It’s great to know that William’s determination to find the right scooter for your needs made a difference, and that he took the time to show you how to assemble and disassemble it. We always aim to go the extra mile for our customers, and your kind words are much appreciated.
We’re pleased that you are happy with your purchase and that you enjoyed the free seat bag. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future.
Thank you once again for your wonderful review.
Best regards,
Ableworld
These people claimed to be mobility…
These people claimed to be mobility specialist, but they know nothing about Wheelchair’s lightweight wheelchairs.
I took my 2 24 inch wheels in to have two tyres which I paid for online through another company I asked them if they could fit my two tires and one in a tube they only put one tire and tube on one wheel as I buggered the other wheel up so they gave me one wheel with a tire on and one without also with no tube they charge me £40 !!
Even though I paid for the tyres and the tube myself shameful!
11 febbraio 2026
Non scritta su invito
Risposta di Ableworld
Hi Kelly, thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
We always aim to provide a high standard of service and would like the opportunity to understand exactly what happened. As we don't have the full details from your review, please contact our customer service team directly on support@ableworld.co.uk with your name, the store visited, and any relevant information so we can investigate this further.
We value all customer feedback and appreciate you bringing your concerns to our attention.
Kind regards,
Ableworld
If could mark zero i would
If could mark zero i would. Purchased a scooter from Ableworld Burton upon Trent n was advised being live on a hill the scooter would be adequate, however it constsntly brraks down whether hill or not. Customer service diabolical n engineer overseeing reepairs very insulting. Emails telling me not to use the scooter on hill yet thats where i live n yet why you sold me a scooter.....absolutely diabolical service n attitude. AVOID like the plague once they have your money they care not, all false promises. writing on behalf of a 81 yr old who sadly had another seizer due to this awfull company....
UPDATE.....ONLY BECAUSE POSTED ON HERE HAVE ABLEWORLD EVPRESSED ANY EMOTIONS REG THE CUSTOMER WHO HAS HAD SEIZURES BROUGHT ON BY THIS COMPANY....SAYS A LOT! JUST PAY HER MONEY BACK.....BUT YOU WONT WILL YOU!!. Awful .
16 giugno 2026
Non scritta su invito
Risposta di Ableworld
Hi Sue, thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear how disappointed you are with your experience.
As you are aware, we have been in regular contact with you regarding this matter and have been actively investigating the concerns you have raised. We remain committed to working with you to fully understand these issues and reach an appropriate resolution.
We also wish the customer a speedy recovery and hope they are feeling better soon. As this is an ongoing case, we are unable to discuss the specific details in a public forum; however, we will continue to communicate with and support you directly throughout the process.
Kind regards,
Ableworld
Great service from Mark at Ableworld in Liverpool
Mark at Ableworld in Liverpool was really helpful in helping us find the right wheelchair for my daughter who is suffering with endometriosis. It was great to have the face to face advice and then have the wheelchair delivered direct to our door. When we had a problem with the chair a few weeks later Mark was on hand in the shop to help resolve the issue. It really is a top class service
6 aprile 2026
Non scritta su invito
Risposta di Ableworld
Hi Linda, Thank you for your kind words. We're delighted to hear that Mark was able to assist you in finding the right wheelchair for your daughter and that you received such attentive service. It’s great to know that the delivery and support after your purchase met your expectations. We pride ourselves on providing top-class service, and your feedback means a lot to us. If you need any further assistance, please don’t hesitate to get in touch.
Kind Regards,
Ableworld
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