Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Luke answered all my questions/queries straight away and got me the best deal with a better package than I originally went for. He got all my details and then I swiftly got the confirmation email an... Leggi di più
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Leggi di più
I had a chat with Ajmal regarding billing issues. I had received an offer for free three months on a referral from a friend, and despite applying for the offer I was still charged for the first month... Leggi di più
4,6
Eccellente
12K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Good old fashioned customer service
Customer service agent Fasil was a pleasure to deal with on the phone, he was professional, courteous and helpful, he discounted me for having paid for 900mb for the last 12 months, the highest speed I get is 500mb. Fasil is a credit to the company
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Fasil was professional, courteous and helpful throughout your call. 🌟 It's great to know he took the time to address your concerns and find a solution regarding the speeds on your package. We'll be sure to pass your kind feedback on to Fasil and the team.
I spoke with Zahida over the phone a…
I spoke with Zahida over the phone a few minutes ago. She is a very understanding individual and an ABSOLUTE STAR! Definitely best customer representative I've ever come across.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Zahida provided such outstanding support and made such a positive impression. 🌟 It's fantastic to know she was understanding, helpful and able to deliver the level of customer service you were looking for. We'll be sure to pass your kind feedback on to Zahida and the team.
Was great speaking to them for the…
Was great speaking to them for the first time and everything I had an issue with was resolved
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Emmy was fantastic
Emmy was fantastic, very seamless and helpful customer service.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent personal customer service…
Excellent personal customer service treated with professionalism and sorted my issue quickly.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
I had spoken to Kay she was really good and helpful
I had spoken to Kay she was really helpful throughout the whole process would recommend her she did a really great job
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Kay was so helpful throughout the process and provided such great support. 🌟 It's fantastic to know she made everything straightforward and left such a positive impression. We'll be sure to pass your kind feedback on to Kay and the team.
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
The gentleman (Jordan.S)who assisted me…
The gentleman (Jordan.S)who assisted me was very calm—since I am not a native speaker—and respected my decision not to set up a direct debit.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Was very confused about everything to…
Was very confused about everything to do with the contract but Benjamin went through everything and sorted me the best deal and put my mind at ease. Very professional and understanding.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Patient, Understanding Professional …
The employer interacted and responded with a High Standard of Patience, Understanding, Professionalism and Knowledge in response to my call. I have a hearing impairment and often am hesitant to make contacts by a phone call. His "Aadnan" was wonderful. Thank you
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent and quick service
Excellent and quick service, very tidy and efficient throughout. 2 thorough and friendly engineers. Constantly updated regularly by 4th utility and connected immediately.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Router Installation and Activation Support
Lewis was very helpful in escalating my concern to the relevant engineering team regarding the router installation and activation. I hope the issue will be resolved as soon as possible.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Very thorough and helpful.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Lovely customer service spoke with David
I had a wonderful experience today .David Cordwell was very kind ,polite and helpful. Excellent customer service
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Josh was lovely and very helpful
Josh was lovely and very helpful
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Josh was lovely, helpful and provided such a positive experience. 🌟 We'll be sure to pass your kind feedback on to Josh and the team.
Consistent speed and so far no issues…
Consistent speed and so far no issues with the company. Customer support is great so far. Compared to other companies in my area, fastest broadband by far.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Received a great service from Sully.
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
arshad is very good
1 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Karen was very helpful and informative…
Karen was very helpful and informative I only hope your engineer when he calls today is as helpful 2
20 settembre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
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