Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Luke answered all my questions/queries straight away and got me the best deal with a better package than I originally went for. He got all my details and then I swiftly got the confirmation email an... Leggi di più
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Leggi di più
Suleman honestly gave me the best resolution I could have imagined. I’m really happy with the service and understanding. Everyone knows how difficult these calls can be and how stubborn some reps can... Leggi di più
L'azienda ha risposto
4,6
Eccellente
12K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di 4thutility
Thank you so much for your review!
David was very helpful and pleasant
David was very helpful and pleasant, not pushy and very understanding which i appreciated. Good customer service 💯
4 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Russel was excellent in carrying out…
Russel was excellent in carrying out his call. Listening and presenting resolutions.
4 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Russell was professional, listened carefully to your concerns and presented helpful solutions. 🌟 It's great to know you had such a positive experience, and we'll be sure to pass your kind feedback on to Russell and the team.
Great Customer Service from Shawn
I’m not happy with the broadband speed compared to what I originally purchased, but Shawn was very friendly and helpful. He listened to my concerns and found a solution for me. Really appreciate his great customer service!
4 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're sorry to hear that you're not seeing the broadband speeds you originally expected, but we're delighted to hear that Shawn was friendly, listened to your concerns and helped find a solution for you. 🌟 We'll be sure to pass your kind feedback on to Shawn and the team.
Olu explaining was amazing and verry…
Olu explaining was amazing and verry helpfull
4 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review!
Chris Thorpe is very helpful very…
Chris Thorpe is very helpful very professional , polite , he talks to a customer &helps to understand there needs. Also I was giving a very good deal. Saved me a heel of money. Very good service thanks highly appreciated & would highly recommend .
2 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Chris Thorpe was helpful, professional and took the time to understand your needs. 🌟 It's great to know he found you a great deal and helped you save money while making the process straightforward and easy to understand. We'll be sure to pass your kind feedback on to Chris and the team.
An ongoing saga of failed connection
An ongoing saga of failed connection
recent outages:
18/8, 20/8, 2/9, 3/10/2026 (today)
current out for 3 hours and ongoing.
I have contacted them in the past but still this continues.
See earlier reviews for history of failure.
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, we're disappointed to hear about the ongoing connection issues and outages you've experienced. We understand how frustrating repeated service interruptions can be, particularly as you've previously contacted us and feel the issue remains unresolved. We apologise for requesting more information, but please respond to the Trustpilot email you'll receive so we can confirm your details and personally investigate these outages and review the matter internally.
Great service as always
Great service as always, even gave me a discount without my asking. Clear simple and trustworthy. Thankyou to Fasil for the service.
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Saraj was helpful and explained…
Saraj was helpful and explained everything clearly. Thanks for the help with the renewal!
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Isgaak was very useful
Isgaak was very useful. Still working on a solution to the poor wifi connection I am currently experiencing but Isgaak is taking all possible steps to support.
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Could you help me and find out why…
Could you help me and find out why phone line ain't working
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you for your feedback! Our service team is available to assist you on 0333 888 4050.
Had great customer service experience…
Had great customer service experience with Jamie. Really professional and amazing agent. Explained all I needed to know in detail and was so helpful. Please pass on my thanks to him.
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Jamie provided such professional and helpful service. 🌟 It's great to know he took the time to explain everything clearly, answer your questions in detail and make sure you felt fully informed. We'll be sure to pass your kind feedback on to Jamie and the team.
Spoke to David Cordwell
Spoke to David Cordwell, who is a legend , and one of the nicest/helpful CS reps I’ve ever spoken to in my life.
Thanks for your help and for sorting my query so quickly!
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Great feedback from Oku on the call.
Great feedback from Olu on the call.
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
5-star service from Olu.
I had a fantastic experience dealing with Olu from customer support. He was incredibly helpful, polite, and resolved my issue quickly and professionally. It is so rare to find a broadband provider with staff who treat you like a human being and genuinely care about sorting out your problems.
The service has been rock solid, but it's the outstanding customer care from people like Olu that makes this company stand out. Huge shoutout to him for his stellar work—he'll definitely be the reason I stay and recommend this service to others!
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Olu provided such helpful, professional and caring support. 🌟 It's fantastic to know he resolved your issue quickly and made you feel valued throughout the experience. Your comments about both the service and customer care mean a lot, and we'll be sure to pass your kind feedback on to Olu and the team.
Love the service and the broadband
Love the service and the broadband, shout out to Veronique, was very helpful
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear you're loving both the service and the broadband. 🌟 It's especially great to know that Veronique was so helpful and made a positive difference to your experience. We'll be sure to pass your kind feedback on to Veronique and the team.
It was ok
It was ok. Although the second person sounded like he didnt want to be there.
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Spoke to Olu
Spoke to Olu. Really kind guy. Unfortunately the contracts increased by 1 pound but the internet service and the customer service has always been stellar.
Much better than my previous provider!
3 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Olu was kind, helpful and provided such great service. 🌟 We appreciate your understanding regarding the £1 contract increase, and it's fantastic to know that both the broadband service and customer support have continued to meet your expectations. We'll be sure to pass your kind feedback on to Olu and the team.
Unbelievable the customer service
Unbelievable the customer service, engineers and the broadband delivery, it is the first class amazing. Thank you to the 4tutility.. well done 👏 thank you Chris Thorpe, for all your help 👍.
I recommend 4tutility are fantastic and speed and prices are amazing offers , well better than sky or virgin,
2 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Thank you so much for your review! We appreciate your feedback!
Contract Renewal Call from Nayem
I received a call today from Nayem, who saved me a load of hassle and got me a great price locked in before my current contract ended.
Nayem was professional, easy to chat to, and made the experience very easy. A breath of fresh air from most contract renewal calls - he wasn't pushy (no hard sell on the next flashy product), had a nice chat, and made the process simple - something you rarely experience these days. It'd be great if more contracts were handled by people like Nayem! Cheers
2 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Nayem made your renewal process so straightforward and helped you secure a great deal before your contract ended. 🌟 It's fantastic to know he was professional, easy to talk to and focused on finding the right solution without any pressure. We'll be sure to pass your kind feedback on to Nayem and the team.
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