123-reg Recensioni 

Currently 123 reg are migrating their system and it is one hot mess. So far this month I have been charged twice for different domain renewals. They also sent emails telling me that other domains didn't renew even though my billing and account details were correct. This is because whatever they are doing has been split between two systems and one isn't talking to the other. I managed to spot my double billing but how many other people have been overcharged because of their IT mess> Time to move domain providers!

I have used this platform for way too long. We are now migrating to another provider due to the decline from 123 Reg over the years. Used to be good but now sh$t

Please can I supply a 0 star!!!
Like many others, have been and supported them for years, they are the crux of part of my business (over 100 international domains). Their new support system, with no correspondence, and the fact that they have no support for the new login system that has deprived our business of access to over 80 domains that are no longer renewable on time is disgusting. 3x support calls at long distance rates, and I am treated as the imbecile by an indian call center who will not listen to the entire problem before claiming my fault for having too many email addresses!

Well what can I say (maybe I’m not surprised in reading all these negative reviews) after 10+ years I’m now moving, what the actually is their GEN 2 mailbox system like - it’s in no way fit for purpose. GEN 1 absolutely fine, but when they auto shifted my 3 email addresses to GEN 2 which has the most ridiculous SPAM filter than I cannot as an individual user control….it’s just randomly SPAM important work, plus personal emails that I want to get to my phone plus download to outlook on my laptop.

There really is no sense that an individual user CANNOT mark a email sender as SAFE!!!

Mental, Just like the responses you get from technical services!!

Now nearly reached my email quota & there is literally no way to bulk delete all emails….apart from highlighting blocks at a time - their system, server & ultimately 123 reg is beyond acceptable on any level!

19/1/24

Sadly, Steven, you seem to have missed the key points we sought clarity from, and/or you failed to adequately clarify question 1. Alternatively, if you understood my questions 1 & 2, then you simply seem to infer that my/our contract was for a generation 1 service and the terms will not be moved to a generation 2. Therefore, you have decided to unilaterally terminate the contract, and all services rendered there under, in breach of our contract.

We/I are not satisfied with the explanation, nor are we satisfied with the standard of service.

Bought a domain and they are not letting me transfer it out to another registrar claiming it has a 60 day lock on, which they cannot undo! Scam artist, do not use.

Hopefully you find this other than the 123 reg with the fake reviews and review removals.

Shambles and mess of a company since takeover. lost so many customers and will loose so many going forward.

Shambolic service and support. no one cares anymore

From the best to the worst all in a few weeks. the operations people and the staff responsible for dealing with the godaddy takeover need to be sacked. it's very much like the horizon system from the post office. small business operators loosing money, bad service and lies. nothing works permanently on the phone to get cut off each call costing the earth. We will jump ship all our domains like the rest of the people. 24 years using you.

I had an issue through no fault of 123 reg. I started a chat with Ion who fixed this for me within minutes. Thank you so much Ion, you are a star!!

we have just moved with 123-reg. their customer support , Alexander, was exceptionally helpful trying to resolve another company's blunder. Knowledgeable and patient. thank you.

I've been with 123reg for over 10 years with no issues. Now they've removed the ability to simply forward emails for free for domain owners (e.g. from fred%smith.co.uk to fredsmith%gmail.com). Now they are asking £28 a year for an email account. This has been badly communicated. Also no communication about moving from a username/password login to emailaddress/password login.

My domain name got suspended, because my information was not confirmed. When i raised the issue, they raised a support ticket, but fobbed me off. I asked to speak to a manager, but none were available, but they would call me back, but they never did, six hours later and still no reply or update to my support ticket. Disgusting service, my online shop has now been down for over 8 hours and they are just ignoring me, I phone to ask to speak to a manager and the guy on the other end of the phone just put the phone down on me. In 20 years of dealing with hosting companies, this is by ar the worst. I am now going to transfer away all my sevices and I will never use them again

Was with 123Reg for 15 years, just a domain that forwarded to a website nothing fancy , set it and forget it - now they want to charge for forwarding , tried to get hold of customer support , both times on hold for 25 mins then was hung up on , so I have transferred the domain elsewhere ,

They were really popular and good support before , what happened ?

Worst company I have ever dealt with. Avoid at all cost!
I have been a loyal customer for 7 years and over the past few months words can simply not describe how awful this company have been and the non existent customer service.
The most recent of issues is having over £700 taken out of my account illegally at the beginning of the month and now my website builder being cancelled and website permanently deleted as of today. Supposedly due to a request that I have made. My website is my retail company, a company that I have been building for the past 8 years, a company they have now deleted and I have lost my immediate livelihood. I have also lost access to all my customers order details, which I need to process their orders.
I am absolutely devastated this has happened and as always there is no one that can help.
I will be taking this further and I will be seeking legal action.

*Edited to say that you have also charged me double for today's renewal of my website builder, even though you have cancelled it and deleted it (without my consent). Absolutely appalling company!!!
I am loosing sales due to having no website and now you have the audacity to charge me for a service you have deleted!!!!

Rubbish, can't auto renew.

As per many of the 1-star reviews on here, I'm a long term 123-reg customer who simply leases a domain for email forwarding purposes, nothing else.

Got a very confusing email from 123-reg last week telling me about an additional charge (approx £30 per year) if I want to continue using email forwarding. The first year would be free. They said the change would be implemented in the next few weeks. I tried to logon to check this but found my userid no longer worked, I had already been affected by the "proposed" change.

Once logged on most of my existing functionality had gone, I couldn't even view my existing email forwarding settings. I phoned their support line to ask a few questions. No help whatsoever, other than being told how to raise a support ticket.

Raised a ticket and got an auto-response saying someone will be back in touch between 1-2 days later.

4 days later, no updates.

In the meantime I've transferred the domain to fasthosts (took a few hours for a me.uk domain), manually reconfigured as many of my email forwarders as I could remember and set up a "catch all" for the rest. Had to contact fasthosts support a couple of times and they've answered my questions each time. The lease time I had left on my domain (just over 5 years) was transferred with it.

123-reg's processes, website and support are now shoddy and not fit for purpose. If you're in the same boat as I was I recommend you spend a bit of time moving elsewhere.

***EDIT 18/03/2024***

Since moving my domain elsewhere I've struggled to delete my 123-reg account. Their systems won't let me do it myself (it tells me I can't delete my account without deleting all my products, when I go to delete my products it says I don't have any). I've now spent OVER THIRTEEN weeks trying to get their support teams to delete my account (I stopped chasing after seven). It has been escalated to a "dev team" and no ETA can be provided. My support ticket kept being closed down. If it takes weeks and an escalation to try and delete a basic account then no wonder their actual website remains a work-in-progress. Utterly crap support.

Additional - the numpties are now also emailing me saying they're having trouble migrating my email mailbox, no surprise seeing I moved it elsewhere back in December '23. Truly laughable.

It comes to something when you can't even get a response to a raised ticket for a very simple problem. First ticket, 18 hours+ with no response. I've raised another ticket with a similar standard of response (none). I'm leaving.

Used them for 10 years, just moving - my needs are simple, but email stops, holding page disappears etc etc almost annually - contact help, they reply asking you what the issue is, clearly that was in the request for help ? or they just ignore it - been without email for a month yet again, help requests just get closed ( without helping), so moved the domain, pain that I did not want - but really I have been way too complacent - appalling company, inept customer service and a flaky website if generous - why did I wait so long :(

A steady move to charging for what used to be included, saying features used to "FREE" is disingenuous at best. £24 for email forwarding? Well done, another customer lost.