123-reg Recensioni 

I am not happy they are going to start charging extra for mail forwarding. I will not be renewing my subscription

Update on my previous review (after 20yrs with them, mid-September they just overnight wrecked my 6 domains/email addresses)..
Its taken me 3 months to successfully move my domains away from 123. Its been an utter nightmare and I've lost thousands in income for my online businesses. Their support is completely useless. They don't seem to care about customers at all. Its just through a mixture of googling, trial and error and luck that I've managed to get away.
eg: They now give you free 'domain protection' when you renew a domain. Except its only free year 1 (they then auto-bill you for it) and all it seems to do is make it far more complicated to transfer your domains away from them. It seems to protect them, not you.
+ Make sure you remove card/paypal details from your account if you leave. They try to renew/take payments even after you've transferred domains away.
I can't imagine them being in business for much longer. Apart from the clearly fake reviews they post themselves online, I've heard nothing for the past 6 months except peoples terrible experiences. I dread to think what will happen to peoples domains when they inevitably disappear in the night.

Have been with 123-reg for over 20 years. It has been OK but the recent move to their generation 2 webmail has been an absolute shambles.
There is no way of whitelisting email addresses and preventing mail from being dumped into a spam folder. Spam mail doesn't get forwarded. This means that you have to log in frequently to check the spam folder and manually move mail back to the inbox for forwarding.
Totally impractical. Avoid.

After 4 weeks of being ignored and after 123-Reg TOOK over £700 from my account my final email to them as PayPal refunded me!
I thank you for your utter rubbish customer service
The money has now been taken AWAY FROM YOU by PayPal so all I can say is I am grateful for at least one company understanding that you are incompetent and happy to take money from an unsuspecting customer fraudulently
I will now spend the next few months working through all my different accounts and REMOVING them all from you as you are not going to take another penny from myself or any of my clients
UTTERLY DISGRACEFUL AND YOU SHOULD BE ASHAMED OF YOURSELVES AS A BUSINESS

Be warned! As a 123-reg customer for years, I have a few domains with them. The migration is a headache - what is where and how to make changes?
But until 15/12/2023 you cannot add a new email and take advantage of your free allocation. After 15/12/2023 you can use the allocation but only until 08/2024. As of then your previously FREE email addressees will cost about £28/annum. Why? What explanation will you be given, I received two in the same chat:
1. '‘This has been done in order to reduce the number of spammers on our servers, they were creating a lot of email addresses and loading our servers’
2. 'With the current economy, it became more costly to maintain all services operational. That is why we can no longer offer free email addresses.'

The worst company I’ve ever dealt with! After closing my accounts, they just got through pay pal to take more money for services I’ve cancelled!!! Now I will have to spend hour calling to them. And I’ve closed it because they were really terrible service, but great with taking lots of money for nothing even when you ask them to stop. Terrible terrible terrible! And customer service appalling!

Email migration is a shambles - do not use this company

We have used this company for years as they were reliable but a recent email migration has been awful.

Even today we are still having issues with sent mail not appearing in the sent folder , ghost emails being sent etc , we cannot trust this company for our busines and are now looking to move.

Their recent unnecessary migration resulted in a total loss of mail folders and emails. No support staff to explain what has happened or try to resolve. I have been a customer since 2004. They have always had sketchy customer service but at least the emails and domain service was consistent. But now I will be changing provider and suggest you avoid them like the plague. These people have no idea. And here is the irony of writing this review, You are trying to send me a code to my email to validate the review. Not sure how long that will take to appear from the black hole of 123 Reg..........

Do not use them for email hosting under any circumstances.
We have been experiencing issues since we started using the service to be honest but the last 6 months have been hellish.
I can’t log in to control panel. Constantly told to change passwords and verify email addresses. Can’t login to my emails using outlook for iPhone, outlook app for windows, can’t login using webmail on chrome (pc or iPhone), can’t login using safari for iPhone or iPad. We run a small animal rescue and it’s suffering as a result of these constant email issues.
The support team are fairly useless and have a stinking attitude when you tell them things are wrong. They don’t acknowledge the issues and create bad feeling all round, with still no resolve on why we can’t login.
I would never use this company again and am only still with them so I can one day hopefully login again and move my emails over to a new service.

The chat people won't even answer queries about why invoices cannot be accessed from the control panel, nor why invoices do not state which website the invoice relates to. You have to create a case for each invoice.

I have multiple websites on Godaddy and Fasthosts and their invoices can be easily accessed from the control panel and they all clearly state which website they relate to.

The scrappy and confusing way 123-reg is laid out is the reason that I haven't started any new domains or hosting on 123-reg since 2003, but I still have my pre-2003 websites hosted here. I have getting close to 100 now on the other hosts. I think it is a major issue with 123-reg, and there must be other people like me who don't want the hassle of the disorganised control panels and invoicing, which have been like this for several years.

When I raised this issue with 123-reg today, the response I got today was "OK, great".!

I think that says it all!

this company makes it impossible to cancel and close domains; your password doesn't work!

to reset it you need licence verification codes nad all sorts of crap information that doesn't even relate to them

I was completely dissatisfied with the service provided by 123 Reg so transferred my domains and business to another provider. I requested that my account be cancelled and received confirmation for this. Today I received an email telling me that my hosting had been renewed!
Utterly dreadful company. I have never dealt with such an appallingly bad comany

I have been with 123-reg for years, at least 15, when suddenly I stopped to receiving emails to my domain I was mainly using a catch all but have been informed that they know longer doing these unless you pay for email hosting package, this is fine it's all I really needed was for within for certain email addresses for my family. Today I tried to go into my control panel and am unable to find any email forwarding controls. On calling them I was informed the no longer do this without buying additional services and the domain no longer does forwarding. On looking up their sales site I'm interested to see under domain names "everything you need" and "setup multiple email forwarders". I have set up a complaint with the ASA and will be contacting trading standards for the Hays area as I believe they are not doing as advertised and have changed my contract mid-contract with no warning.

Support guy hung up, desperate to get us off the phone. He was sarcastic, which if it wasn't affecting my family and livelihood, would have been funny. No empathy that any issues affected our business. I have never experienced this before and will move away and never use 123 Reg again. If you value your time and business, do not use 123Reg.

AVOID!! Only gave one star as no option to give zero stars.
This company has the worst customer service I have ever experienced! Absolutely shocking.
Only been registered with them since May but had issues from day one, the handful of customer service representatives I dealt with have all been SO rude- even had the phone put down on me by one of them as she couldn't be bothered to explain herself as she was talking to me in 'tech' language that I didn't understand!
Just had to call again this morning to explain I want to transfer to a new provider and even then he just put me back into the queue as couldn't be bothered to deal with my query. I'm fuming! Can't believe they're still going. Just about to transfer to IONOS who are so much more pleasant to deal with and couldn't be more helpful. Not wasting a penny more on 123reg!

The email 'migration' was a complete disaster, a full day of no emails in or out. 123 reg - migration overnight, weekend, out of business hours? Just a common sense suggestion. Password prompt on Outlook constantly popping up.

staff member so rude, shocking customer service

Dreadful. They were bad before the recent setup changes and even worse afterwards. I keep getting error messages in Outlook saying I am using the wrong credentials that work perfectly well later.
This effects my business as I don't know if emails are being delivered successfully and I don't know if I am receiving client emails.
Just setting up my MS365 account which costs about the same and I presume will be far more reliable.

I signed up in 2015 I cant even rememeber what for i run a business very busy and just thought it was my domain name reg every year nearly £200 coming out since 2016 for a domain ive never used. It was on auto renew and paypal I strongly advise anyone to remove the auto renew and the paypal authorisation for payments ive now paid substantial money for nothing.

Quick response & very informed and up to date - website was 'down' and Toni sorted it all out for me easily.
We have been with 123-reg for many years & support & communication is always available freely.

Thanks all