Great company. Ordered a couple of times. Second time there was an issue with my browser/the system which meant a double order. Called in and they made it right straight away refunding postage as a... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Polite, kind and courteous. This small company and it's employees are a credit to their industry, (if only other shops had their morals!) There attention to the customer is fantastic with little... Leggi di più
Do not place online orders with this company. Order placed, paid in full. No goods received. Phonecalls and emails unanswered. Now having to contact credit card to request cashback
L'azienda ha risposto
I needed a new leash & board sock for a 9 footer. 10 Over had a great selection, good product details on the site and free shipping so I placed an order. Leash & sheath arrived safely a few days later... Leggi di più
Dettagli dell'azienda
- Negozio di articoli per il surf
- Negozio di abbigliamento
- Negozio di articoli per sport all'aria aperta
Informazioni su 10 Over Surf Shop
Scritti dall'azienda
Our commitment goes beyond just being an online surf shop. We are deeply passionate about supporting the Newquay and Cornish community, as well as fostering the growth of young surfers.
At 10 Over Surf Shop, we believe in building a close-knit family that extends beyond our employees to include our customers.
Located just a stone's throw away from the renowned surf beaches of Fistral Beach, we have the advantage of personally testing all the surf hardware and wetsuits we stock. This hands-on experience allows us to provide valuable advice on surfing in Newquay, recommend the right equipment for your needs, suggest the best places to dine, and answer any other questions you may have about this vibrant coastal town.
At 10 Over Surf Shop, we are more than just a business – we are a passionate community dedicated to enhancing your surf experience while preserving the beauty of Mother Earth. Join our family today and embark on an unforgettable surfing journey in Newquay.
Informazioni di contatto
Unit 14 Darbari Prow Park, Treloggan Industrial Estate, Newquay, TR72SX, Newquay, Regno Unito
- 01637 226 336
- chris@10oversurf.com
- 10oversurf.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
All-round top tier surf shop
Fast shipping, good comms from the admin team, and great value for excellent products. Love this shop!
Bought from these guys a few times
Bought from these guys a few times. Would definitely recommend them to anyone. Always friendly service. Great quality products. Proper surf shop!!
Great
Great. Very happy. Ordered my mag on Saturday and it was here first thing Monday. Thank you.
Wavelength magazine
Ordered wavelength magazine from them. It got delivered when it said it would and even had some free stickers with it!
By far my favourite surf shop
By far my favourite surf shop, great selection of surfing equipment, apparel and the 10 over surf club is a game changer
My items arrived in excellent time
My items arrived in good time, with plenty of communication to set expectations. Arrived in perfect condition!
Speedy delivery of the Wavelength…
Speedy delivery of the Wavelength magazine - new subscriber and really pleased with it.
Frustrating
2 of my orders never arrived (over 200$ spent), and despite multiple emails and reminders over last 3 months - I don't even get a response or refund - frustrating experience to say the least. This is not how you treat your customers and fans.
✊️✊️✊️✊️
Prompt delivery, great communication, no quibble refund on return.
Respect ✊️
poor customer service
i have ordered from this shop on the 12th of this month.it is now 27th nothing has been dispatched yet and the only answer im getting is ,that the guy is going to go to the store ( on a sunday) and will take care of it.
Twice already.

Risposta di 10 Over Surf Shop
Shipped out quickly!
Really poor customer service and…
Really poor customer service and attitude. I don't like to be negative, but I feel really frustrated with the customer service we have received and I have not had any reply to the 3 emails I have sent or the voice messages left. My 12 year old daughter bought a towel from this company for her friend. The towel arrived with the parcel glue attached to it so the towel was damaged despite our best efforts to remove it from the tape carefully. I have sent 10 over surf shop pictures of this and asked, as per their policy, would they be happy to arrange an exchange. Completely reasonable request. Their policy clearly says that a return/exchange has to be agreed by them before you send the item back. They have make no effort to help this process and my daughter does not want to send the item back without their agreement. We do try to use local, small companies but their attitude does not help small businesses. A really negative experience. A lesson for this business - please reply to emails, especially polite ones, please return calls if you prefer to do that than email. thank you
Missing Items in delivery and no replies
Placed an order for 2 pairs of Saxx Kinetic boxer briefs and only 1 pair arrived. Emails bounce back as undeliverable (the email address is per the contact page) and no reply to the customer contact request page.
Paid using their Shop payment app (not PayPal), so don't know where I stand.
Zero replies from10 Over Surf Shop is not good.

Risposta di 10 Over Surf Shop
Another great experience with the guys…
Another great experience with the guys from 10 Over Surf.. looking forward to picking up my new board bag…

Risposta di 10 Over Surf Shop
Go to surf shop
Quick and excellent service, have ordered from multiple times now, will definitely be buying from again.

Risposta di 10 Over Surf Shop
10 Over Surf Shop are Awesome.
The LONGBOARD MAGAZINE
The LONGBOARD MAGAZINE, is sick, it was given to me by a best friend, I love it, the book is incredible, from the photos to the texts !!! A longboarder from France 🤙🏼
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