Dean is truly a professional whose aim was to resolve the serious blocked pipes. He took the task at hand with hard work, dedication and repeatedly worked until the issue was resolved. He also offere... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Really pleased with the service provided. James and Danny were both brilliant — friendly, professional and clearly knew their trade well. They explained everything properly, arrived on time and comple... Leggi di più
Blocked wc caused by a small plastic funnel dropped into it and wedged where the flexible pipe connects to the pan. Dean located it but only after Homefix charged £350 plus VAT for investigating with... Leggi di più
L'azienda ha risposto
Have used then twice for plumbing issues, communication is great and its clear what you will pay before work is done. Last time we had Charlie who was really helpful in explaining the route of issue a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Welcome to 0800 Homefix your local handy tradespeople! Same day emergency repairs from your local experts. Covering Plumbing, Heating and Handyman Services at competitive prices our aim always is to build strong relationships with our customers built on good quality workmanship, reliability and fast response times! We offer a wide range of services including; service & maintenance boiler breakdowns & repairs competitive new boiler and central heating installation prices handyman services plumbing repairs We look forward to receiving your call. Yours Gratefully, 0800 Homefix 'Just call our name'
Informazioni di contatto
First Floor Suite, Bridge House, 1 Brants Bridge, RG12 9BG, Bracknell, Regno Unito
- 0800 466 3349
- office@0800homefix.com
- 0800homefix.com
4,5
Eccellente
1715 recensioni
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Positive experience, professional service
Thanks for the follow up.
The experience was very positive. Darren was a great engineer, professional, efficient, and easy to deal with.
Really appreciate the quality of service and the prompt response.
31 marzo 2026
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Risposta di 0800 HomeFix Ltd
Thank you for your feedback! We’re pleased to hear Darren provided a great service—we’ll be sure to pass this on.
Risposta di 0800 HomeFix Ltd
Thanks for taking the time to leave a review!
Charlie and Jack quickly responded to…
Charlie and Jack quickly responded to ceiling leak within 1hr of call. Professional, tidy and considerate of baby sleeping. Regular updates given during their investigations. Thank you.
17 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thank you for your lovely feedback! We’re glad Charlie and Jack could respond quickly and take care of everything while being mindful of your home. We’ll be sure to pass this on to them.
Excellent work carried out by lee and…
Excellent work carried out by lee and james ! Lee has done work for me before , so i was realy happy he came back to fit my boiler ! He always has a smile on his face , nothing is ever too much , and he always explains things to me which i realy appreciate .. lee and james are a credit to your company, im a very happy customer , and i would strongly recommend you to family and freinds …
16 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thank you for your kind feedback! We’re really pleased to hear you were happy with Lee and James’ work. We’ll be sure to pass this on to them.
Efficient service
Very helpful, quick and efficient service from Darren and good communication from the team at all stages
16 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks a lot for your amazing feedback!
Great job!
0800 HomeFix dealt with my issue brilliantly. Simon did a great job. Polite and experienced. Would recommend !
16 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thank you for the great feedback—we’re pleased to hear Simon handled everything so well.
Lee did an exceptional job of resolving…
Lee did an exceptional job of resolving an issue that British Gas couldn't in two visits. I now have hot water in both my basin and kitchen sinks and a hot shower to look forward to! I will definitely use Homefix again. Thank you for the efficient, friendly and honest service.
15 aprile 2026
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Risposta di 0800 HomeFix Ltd
We really appreciate you sharing this—fantastic to hear Lee was able to sort the issue when others couldn’t. Enjoy the hot water, and thanks for choosing Homefix—we’re glad you were happy with the friendly and straightforward service.
Dean was very professional
Dean was very professional, explained all the options, very polite, swift and tidy. He identified the problem and all the information about what needed to be done and a breakdown of the quote was emailed quickly, so that I could forward it to the insurance company.
13 aprile 2026
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Risposta di 0800 HomeFix Ltd
We really appreciate you taking the time to leave this review. It’s great to hear Dean was thorough, respectful, and made everything easy to understand.
We’re also pleased the issue was diagnosed quickly and that the quote was provided without delay, making things smoother for your insurance process.
Fast and efficient
Response to initial request was very fast from office staff. Charlie was friendly and did a great job, fast and efficient and explained what he was doing. Initial rate was competitive, but the additional work was a bit pricey for what it was.
15 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your feedback—we’re glad Charlie delivered friendly, efficient service and kept you informed.
We appreciate your comments on pricing and will take this on board to improve how we communicate additional costs.
In response to my review o800 Homefix…
In response to my review 0800 Homefix Ltd they said that couldn’t forward the report to me because I gave them the wrong email address. 0800 Homefix ltd forwarded the first invoice for over £144 to me via email. I called the company Thursday and Friday requesting the report and at no point they mentioned incorrect email. It was only when I asked for my money back that they said I gave them the wrong email. They weren’t interested in anything apart from money and over inflating price for a straight forward job.
13 aprile 2026
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Risposta di 0800 HomeFix Ltd
We’re sorry to hear you remain dissatisfied with your experience. We would like to clarify the full sequence of events based on our records.
An engineer attended your property and carried out a full assessment of the leaking kitchen tap. During the visit, the tap was inspected, isolated, and partially dismantled to identify the fault. It was found that the internal hot cartridge had seized, meaning a safe and reliable repair could not be completed on site. As a result, a recommendation was made to replace the tap and install isolation valves. A quotation was issued based on these findings.
Following the visit, a job report was generated and sent to the email address provided on the booking. When it became apparent there was an issue with receipt, we requested confirmation of the correct email details and resent the report accordingly. We understand you state you have not successfully received it.
We also attempted to contact you by telephone today to discuss your concerns directly, however we were unable to discuss the issue at that time.
As there are multiple outstanding concerns regarding both communication and the report itself, this matter cannot be fully resolved through review responses alone. We would therefore ask that you contact our office directly so we can review the complete job file, correspondence history, and ensure the report is received and any remaining issues are properly resolved.
We are ready to assist as soon as we are able to speak with you directly.
Homefix’s same day service is great
Homefix’s same day service is great, with a speedy response to my request on Checkatrade Dean from Homefix quickly sorted out a toilet blockage and related leak and also gave me good advice on possible future work. Great service and clear communication, many thanks!
14 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your feedback! Great to hear our same-day service and quick response through Checkatrade worked well for you. Pleased Dean was able to sort the blockage and leak promptly and provide helpful advice for the future. We really appreciate it!
Lee & James did a cracking job
Lee & James did a cracking job - thank you
14 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your feedback! We really appreciate it!
Excellent service
This was a last-minute call out to detach a waste disposal unit for access reasons. The company was super responsive and professional. Gave me reliable pricing information. The plumber was John Mills - excellent all round. Professional, diligent, efficient and friendly. Highly recommended.
8 aprile 2026
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Risposta di 0800 HomeFix Ltd
Appreciate your feedback! Pleased to hear we could help at short notice and that John Mills provided efficient, professional service while keeping things clear and friendly throughout. Thanks for the recommendation!
Misleading charges and a really upsetting experience
I’m very disappointed with Homefix. I explained clearly during the booking call that a plumber had already tried everything and that machinery would be needed. I asked directly whether the engineer would come with the right equipment. I was quoted £120 for the first hour, and not once was I told there would be an extra £385 + VAT machinery charge.
When the engineer arrived, he confirmed exactly what I had said — machinery was required — and only then told me the extra cost. By that point, it was hours before our festival, and I felt completely stuck.
I was also never told that payment had to be made upfront, which left my wife suddenly pressured into paying on the spot. She was extremely upset by how the call was handled, and even the engineer apologised for how she had been spoken to.
When I raised all of this with the company, they dismissed the concerns and took no responsibility for failing to disclose the charges or the upfront payment requirement. The whole experience has been stressful and very upsetting, and I expected far better transparency and basic understanding.
14 aprile 2026
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Risposta di 0800 HomeFix Ltd
Dear Anton,
We’re sorry to read that you feel this way and that the experience was upsetting for you and your wife.
As outlined in our previous correspondence, the initial booking covered a first-hour assessment. Any further work identified beyond that — including the use of specialist machinery — falls outside that scope and is quoted separately once the engineer has assessed the situation on site. In this case, the requirement for additional equipment was confirmed during the visit, a quote was provided, and the work only proceeded once it had been accepted and payment authorised.
We understand your concerns around communication; however, our records (including the quotation, invoice, and email correspondence) show that the additional charges were clearly presented and agreed to before the work went ahead. Our terms regarding upfront payment are also set out in advance, and while we appreciate this may not have been your expectation, we are unable to proceed with works without payment being made.
With regard to the call you referenced, we have reviewed the recording. While we recognise this was a stressful situation, we did not find evidence of our team member acting inappropriately. The call reflects an attempt to clarify how you wished to proceed, particularly as concerns were being raised at the time.
We do regret that the experience did not meet your expectations, but based on a full review of the job and communications, our position remains unchanged.
Kind Regards,
0800 HomeFix
Lee and James fixed my thermostat…
Lee and James fixed my thermostat shower today, they did an amazing job, lovely guys, really friendly, cleaned up afterwards. Highly recommend.
13 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your feedback! Great to hear Lee and James did an amazing job!
Brilliant work and great service
Had a great experience using Homefix. Booking the service was very easy and they had a quick turn around to have someone coming to my flat to look at the issue.
Luke was very friendly, capable and knowledgeable. He was clear in his report what the issue was and what to do next to solve the drainage issue I had in my flat.
I would highly recommend this company, their prices are fair and they offered a great service.
13 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your kind feedback! It’s great to hear you had an easy booking experience and a quick turnaround. Luke’s friendly, knowledgeable approach and clear guidance on the drainage issue are really appreciated, and we’re glad you found the service and pricing fair.
Sean was very friendly and efficient-…
Sean was very friendly and efficient- diagnosed the problem and fixed promptly. Left the bathroom in ready-to-use condition
13 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your feedback! It’s great to hear Sean was friendly and efficient, quickly diagnosed and fixed the issue, and left everything ready to use.
Arrived well within the time slot
Arrived well within the time slot, checked the house for leaks and wrote a report for us to put forward to Thames Water. Great service, thanks.
13 aprile 2026
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Risposta di 0800 HomeFix Ltd
Thanks for your feedback! Great to hear the visit was on time, thorough, and that the report was helpful for Thames Water. We really appreciate it!
Unreliable, unresponsive, and not worth the hassle!
I wasted a whole morning due to this company. I was initially assured that their request to push my appointment back 2 hours would still guarantee a morning slot (10–11am), but later received confirmation for a much wider 10–5 window.
I was told I’d receive a call-back to confirm the engineer’s arrival, but never heard anything. Instead, the engineer contacted me directly to say he had multiple jobs before mine, showing the office had no clear idea of his schedule.
On top of this, their phone lines were not working properly, making it impossible to get updates. When I did get through after hours of trying, this was something they shrugged off. I was also not informed in advance that the required part could not be replaced on the same day (something I expressly asked when booking) which the engineer confirmed immediately. They were too keen on making false promises, which was the trend throughout my conversations with them.
Resorting to email, I was able to cancel the booking and request a refund - please do not pay up front like I did...
0800 HomeFix's service is disorganised, communication is poor and false assurances consistently made. Please avoid this company!
12 aprile 2026
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Risposta di 0800 HomeFix Ltd
Dear Will,
We’re sorry to hear about your experience and the frustration caused.
Delays and changes to appointment windows can occasionally happen due to the nature of reactive work, but we should have communicated this more clearly and kept you properly updated. We also apologise for the difficulty you had reaching us by phone and for not setting the right expectations regarding parts and same-day completion.
Your comments about communication and organisation are taken seriously, and we will be reviewing these internally to improve how we manage bookings and customer updates.
We’re glad you were able to get in touch via email to resolve the cancellation and refund, but we regret that your experience led to that outcome.
Kind regards,
0800 HomeFix
An immediate call right after post the job
After posted the job 2mins on Checkatrade, received a call claim they are interested in the job. However she is not able to describe any information I shared in the job details- even the job title. When I asked her more details about my job, she hand up my phone. It feels like a fake account to collect customer’s enquiry and resell it to other traders. This might explained why some of their traders ask more money after arrive. Because they don’t care the reputation as it wasn’t their actual name at the first place.
11 aprile 2026
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Risposta di 0800 HomeFix Ltd
Dear Stacey,
Thank you for bringing this to our attention. We’re sorry to hear about your experience, as this is certainly not how we expect initial enquiries to be handled.
We want to be clear that we do not operate fake accounts or collect and resell customer enquiries. We take the integrity of our service and our customers’ trust very seriously. What you’ve described does not reflect our usual process, and we would like to investigate this further.
If you’re willing, please contact us directly with any details (such as the number that called you or the time of the call), so we can look into this and take appropriate action.
Kind Regards, 0800Homefix Team
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