If you want a garage that you can drop…
If you want a garage that you can drop your car off, never hear from anybody, not be able to get through on the phone to ask them what’s going on, and that ignore emails, you’ve found it. Do you want to use the car you bought? Sorry, not happening if you get work done here.
A repair they did under warranty failed in less than 10 months. When taken back in, they told us that their work isn’t covered. So confident they are in their own workmanship and parts, the moment you pay them you’re on your own.
They even charge you £120 for the privilege of diagnosing the problem you told them about.
What caused it? A stone chip apparently. On three sides of the car. At the same time. Remarkable diagnostics. Definitely not terrible parts.
A complaints email will sort it you might think. Or even a formal complaint. Both of these will be ignored.
Ring sales though, they answer. And when they can’t do anything because they’re not in the same department, you’ll get a call back before the weekend to make sure you know what’s going on and aren’t left ignored for 2 more days. Nope, theyll ignore your calls, leave and turn the phone off, leaving you without a car for 2 weeks for a 1 day repair.
Lookers VW Preston have single handedly ensured a loyalty to a brand of car I’ve bought since my first car 25 years ago, ends with this one. Never buying a VW again.
Hands down the worst garage I’ve ever been to. Expensive, unresponsive, neither proactive nor reactive, and when their poor repairs fail you’re on your own.
Cheers.
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*