Good service on site. Getting there is a pain
No waiting, car handed over immediately and it was ready at the agreed time for pick up. Only issue is that the site is a 40 minute drive from my location and it involves 2 cars if Im to be picked up. Used to do a pick up and drop off service but this has been discontinued
Risposta di Lookers
Hello, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers. Please be assured that we take all feedback seriously, and your comments are important to us. We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers customer service & resolution team
