The worst car servicing experience of my life.
My car went in for a sensor issue a few weeks ago, a wiring coil was needed, Morgan said I will order it and call you. Since then radio silence. Promises of call backs from Michael and escalations with more than 10 separate calls and still NOTHING. They hardly ever answer their phone. I was going to trade in my car for a newer one this year - absolutely not a chance now. Avoid if at all possible.
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
