Ram Maharaj

Extremely horrible , outdated e-Commerce system.
In this era of AI , brooks brothers cannot "cancel" the order or "Change the payment method" after an hour of order submission.

Amazon for example, allows cancelling orders, Change payment method & changing shipment method, till the order is in shipping status.

Where in the world is Brooks Brothers in terms of systems ?

This speaks of how the company is doing. Seem a deteriorating quality & lower customer base, which makes it having a dying e-Commerce system.

Information on OOJo's website says - it takes 1-2 weeks for it to be processed to your account.
I cancelled my ticket 4 weeks back and there is no sight of the refund. On calling the customer service, they say - it takes 4-8 weeks. Now, how can I trust that I will get back my refund.

False information.

I requested the customer representative to connect me to the supervisor. The representative turned it down too.

Do I have to go to the Oojo's office in San Mateo,CA to discuss with someone Senior to get this sorted out ?

Oojo - Are you seeing this review ?

Other customers - Beware