Shocking service
Shocking service . This is my second visit to this dealership and each time it gets worse . The parking is terrible , no parking and tight reversing is required every time, no marshal on duty its a real test of your driving skills . Lookers had the vehicle for two days found no fault , ok great i picked up the car then wondered around the car park looking for it only to find it would not let me in , i give up the car can go back . Very poor service .
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*