Ridiculous excessive pricing
I received a complimentary £245 voucher through work and decided to use it to celebrate our baby’s first birthday with a professional photoshoot. In hindsight, I regret not scrutinising the pricing structure more carefully, as it was not clearly presented on the website nor explained at any stage prior to or during the shoot.
We attended our session today (having previously had to stop an earlier session due to our baby becoming unwell). The shoot itself went well, and we were pleased with the experience up until the pricing discussion at the end.
When the photographer outlined the costs, both my wife and I were genuinely taken aback. We had reasonably assumed that the digital images—particularly via USB—would be included within the shoot package or available at a modest additional cost. However, being quoted £945 for digital photos is, in our view, completely disproportionate.
For context, our wedding photography package was significantly more affordable and included a USB, a professionally printed album, and fully edited images. By comparison, the pricing here feels excessive and poorly justified. While the website mentions a range between £95 and £1000, it does not make it sufficiently clear that this could mean £95 per individual photo, which is highly misleading.
As a result, we now feel extremely disappointed and deflated. What should have been a special and memorable experience to celebrate our child’s first birthday has instead been overshadowed by frustration. We are now reluctant to attend the viewing appointment, knowing that we may not be able to reasonably afford any of the photos.
It is particularly upsetting to think that these moments—captured during what was meant to be a joyful occasion—may ultimately be lost to us due to unclear and, in our opinion, excessive pricing.
We would strongly encourage greater transparency around costs at the outset, so that customers can make informed decisions and avoid similar disappointment.
I do have to conclude with the thoughts of another reviewer - left below
“Once you’re shown photos of your newborn and family, it’s incredibly difficult to walk away — and I imagine that’s something your studio is well aware of. That kind of emotional pressure, placed on people at such a vulnerable time, can feel a bit exploitative. This is not specific to us either there are countless reviews stating the same thing.
Your packages cost more than many full-day wedding photographers, and while I respect the work that goes into editing, it’s hard to see how that cost is justified.”
