Don’t take your car for an MOT!
Car failed MOT the first time, needed new tyres, fine, but then told I could have a free rest if booked in within 10 days. When I called the next day to re book to get them tyres and not sorted, they didn’t have availability for over 3 weeks and also suggested getting tyres somewhere else.
I then said that is ridiculous I would have to go 3 weeks before I can drive my car as my mot had expired then, and I said if it was a normal garage they would fit me in within a few days. They finally managed to re arrange the calendar and fit me in within the free 10 day re test period.
I won’t be going back again for an MOT, it is easier to go to a normal garage rather than a dealership. The inside of my car was also unclean where they have had their hands all over the windows and handles.
Risposta di Lookers
Hi Sophie, we regret to hear that you are displeased with your recent experience with us. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Lookers customer service & resolution team
