Larnie Moule

Hi,

Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.

Lookers Customer Service & Resolution Team

Hi Larnie, We are very sorry for the delay with your refund! Our standard refund process can take up to 10 working days from the date your return reaches our warehouse, plus an additional 3-5 working days for the funds to clear. Our warehouse team works hard to process as many returns as possible but we understand how frustrating a delay can be. If a refund has not been issued after the general time frame, please reach out to our customer care team with the order number, the items sent back and a picture of proof of postage so it can be investigated further. ~ Shakeel

Hi Larnie Moule. Thank you for taking the time to leave your comment and I am
sorry to hear of this issue, I will contact you regarding this.  thanks, Sarah