customer

WHAT A JOKE OF A SERVICE

This is the second time I’ve had issues with DHL failing to deliver a parcel.

On 16/03, the driver buzzed my flat but was unable to communicate in English. I literally ran downstairs, the driver couldn’t drive off quick enough.

I rearranged delivery for 20/03, giving five days’ notice and making sure I was available all day. I have now checked the tracking and, without any attempt to contact me, it states the delivery was has been rescheduled.

I have stayed home specifically for this delivery, and it’s extremely frustrating to see repeated failures with no clear explanation or accountability.

Very poor service!!!

DHL I need my item. Shipment number: 60120236810980

Absolute joke of a service. I would give zero stars if I could.

I’ve ordered the same item twice and both deliveries have failed in exactly the same way. The drivers do not seem able to communicate in English, which makes it extremely difficult to resolve anything at the door.

Today I had a delivery scheduled. My apartment buzzer was pressed, and when I tried to speak to the driver through the intercom I couldn’t understand what they were saying. To help them, I buzzed the door open and immediately ran downstairs to meet them. By the time I got there, the driver had already driven off.

This has now happened two times in a row with deliveries handled by DHL.

How can drivers be sent to deliver to apartment buildings if they cannot communicate with the customer and leave before the door is even reached? This level of service is completely unacceptable.

Great deals and delivery arrived promptly.