Megan

Hello Megan,

Thank you for taking the time to leave a review.
We value your feedback and regret that your experience with us has not been the best.

We’re so sorry to hear that your holiday didn’t go as planned. We know how frustrating and upsetting this can be and want to make this right. Please take a minute to fill out the form below and share as much info as possible, so we can understand the problem. You’ll need to attach any relevant photos or receipts with this form, as we can’t accept these later in the process.
A member of the team will pick up your feedback and we will look to resolve the issue in 28 days. The team will need to follow up with you, so please make sure contact details are accurate and use the email address that was used to make the booking. Please note, we can only deal with your complaint If you’re the lead passenger.
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265

I apologize for any disappointment you've experienced. We hope you will reconsider using our services for your future holidays, as we continually strive to enhance our customer experience.

Thank You

Andleeb - On The Beach

Hi Megan, We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Kind regards
Lookers Customer Service & Resolution Team