TC

Teresa Chocoholic

Regno Unito

Recensioni

Recensione su Lookers

Valutata 5 stelle su 5

My MOT & service was a first class…

My MOT & service was a first class experience, partly because of the monthly plan I benefit from there was nothing extra to pay
I was kept informed of my cars progress and treated with respect and kindness
Thank you Jordan, Dan and serving team

23 febbraio 2026
Non scritta su invito

Risposta di Lookers

We're happy that your MOT and service experience was first class and that you were treated with respect. It's great to hear you were kept informed of your car's progress. Thank you for your positive feedback!

Recensione su Lookers

Valutata 3 stelle su 5

Nice staff

Nice staff
Unfortunately warranty department took 4 days to approve work
Went to collect car, another fault! Hadn’t even driven a inch before new problem
Pleased to say, so far, all work carried out by extended monthly warranty payment Worth paying

19 gennaio 2026
Non scritta su invito

Risposta di Lookers

Hi Teresa, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
 
Please be assured that we take all feedback seriously, and your comments are important to us. 

We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
 
Thank you, Lookers Motor Group

Recensione su TUI

Valutata 4 stelle su 5

Travelled with daughters family and 19…

Travelled with daughters family and 19 month child.
Stayed all inclusive but found drinks inferior to guests staying DBB and paying for drinks as they go
Food excellent in presentation, choice and quality. Restaurant can get VERY busy
Children’s indoor play area could be limited on staff at times and equipment could do with a freshen up in cleanliness
All staff impeccable and made welcome
Taxi into local village reasonable and close to walk
Very enjoyable holiday
Had all inclusive used better ingredients for drinks would have given 5*

1 maggio 2025
Non scritta su invito

Risposta di TUI

Hi Teresa,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

It sounds like you had a lovely holiday with your family, and I’m glad to hear the food and staff made such a positive impression 😊

I completely understand your point about the drinks in the all-inclusive package — it’s great feedback about wanting better quality ingredients. We’ll be sure to pass this on as it’s important for us to know how we can improve.

We’d like to thank you for choosing TUI and we hope that you'll consider us for your next getaway.

Kind regards and many thanks,
Lauren
Customer Service Advisor

TUI GROUP
TUI UK & Ireland

Recensione su TUI

Valutata 5 stelle su 5

Alice helped me no end with different…

Alice helped me no end with different tips taking a 1 year old on holiday

31 ottobre 2024

Risposta di TUI

Hello Teresa,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m so pleased to hear you're happy with the service you have recently received from Alice. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.


Kind Regards and many thanks,
Lucy
Customer Support Team

TUI GROUP
TUI UK & Ireland.

Recensione su Freyanaturaltherapy

Valutata 5 stelle su 5

Very happy

An easy to use website, kept informed of delivery, package arrived intact and well wrapped
Delighted with shampoo which only used twice so far has already made a massive difference to my hair putting moisture into the sun dry ends. So relieved

22 novembre 2023

Risposta di Freyanaturaltherapy

Am SO happy that you love the Shampoo and that its making a difference to your hair! Thank you for letting me (and everyone else) know!.

Recensione su holidaycottages.co.uk

Recensione su Neater Heat Ltd

Valutata 5 stelle su 5

My first call next time, brilliant service

I rang Neater Heat a week ago for a quote. They confirmed by email and a date was arranged over the telephone with lovely staff who made the process very easy.
Ashley arrived within the given time, within a week of by initial enquiry. He couldn't have done more for us. Well presented, clean, clearly spoken and got on with the job in hand and explained everything he had done before leaving,
I can't thank you enough for everything from start to finish. I would not hesitate in using Neater Heat again

14 novembre 2022
Non scritta su invito

Recensione su TUI

Valutata 4 stelle su 5

Misleading extra cost

Good choice of EasyJet flights, just hope they don’t cancel!
Easy website with payment option choices

14/6/23 advised to check in through EasyJet booking system. Disgusted to find out I have to buy our seats return :-(. This should be included in TUI holiday price. Very misleading

22 ottobre 2022

Recensione su Hotel Chocolat

Valutata 3 stelle su 5

Found it a bit tricky allocating the…

Found it a bit tricky allocating the discount code, got there after 4th attempt.
Look forward to receiving my chocs ;-))

1 febbraio 2021

Risposta di Hotel Chocolat

Hi Teresa, we are sorry to hear this. You can enter your discount code in the 'Got a Voucher?' box on your 'Shopping Bag' page. We hope this helps! Kind regards, Kurtis@ChocolateHQ