Teresa Brown

I’ve had many orders from Alex and Terry and every experience has been consistently excellent. They are always professional, delivery is reliable, and the crystals are absolutely beautiful. Everything is thoughtfully presented and carefully packed. It’s genuinely a joy to receive an order from them 🙌✨

After just one week of using Zoe, I’m already finding it more helpful than the few food tracking apps I’ve used in the past. It supports a conscious way of eating by making fibre, balance, and overall intake very clear without feeling overwhelming. I particularly like how it encourages awareness of plant diversity, including the idea of working towards 30 plus plants a week, which naturally prompts you to think more broadly about food choices. I’m still early in using the app, but it already feels educational, supportive, and genuinely useful rather than restrictive.

I purchased a Dyson V11 in November 2023 for £350, choosing Dyson specifically because of its reputation for quality and long term reliability. In December 2025 the vacuum developed an intermittent fault where it would cut out while I was still holding the trigger. This issue occurred repeatedly over a period of more than three weeks and made the vacuum unreliable during normal use.

When I contacted Dyson support in January 2026, we had not started any troubleshooting. I was waiting for the advisor to return to the chat and, while waiting, I began using the vacuum. During that short period the fault did not occur. This was not the result of any troubleshooting, and I made it clear that although the vacuum appeared to work at that moment, the issue had been happening consistently for over three weeks prior.

I confirmed to the advisor that, as the issue appeared to have resolved itself at that time, I would not proceed with replacing the part. The advisor agreed that no replacement was needed at that point, but provided the details of the part should the fault return in future.

I was advised that if the fault did return, a replacement internal part would be required at a cost of £119 as the product is now out of warranty. For a premium vacuum cleaner at this price point, developing this type of fault after just over two years of normal household use raises serious concerns about long term reliability and value for money. The cost of the replacement part represents a significant proportion of the original purchase price.

While the support advisor was polite, this experience has left me disappointed and questioning whether Dyson products still offer the durability and value that the brand reputation suggests.

I have owned Dyson vacuums for many years, which makes this experience particularly disappointing, and has led me to question whether I would choose Dyson again.

We have worked with Proactive for many years in our existing business and have always found their support and professionalism outstanding, especially from Zakie Mahmood. Over the years we have worked with other accountancy firms, but none have matched the level of service, clarity, and care we receive from Proactive. They have been the perfect fit for us from the start. I am now also preparing to launch a new company, and their guidance has been just as valuable in this new venture as it has been with our current business. They are friendly, clear, and reliable, and I value working with them.

I recently placed an order with The Crystal Company and was really impressed by the attention to detail. The box arrived beautifully presented and smelled amazing thanks to their signature lavender spray — such a lovely, calming touch. They also included a white sage incense stick, which felt like a little gift in itself.

The communication was warm and genuine — I had a question about the code system used for crystal selection, and Alex got back to me quickly with a friendly and clear explanation.

It’s rare to come across a company that gets both the product and the experience so right. I’ll definitely be ordering again. Highly recommend!

I purchased the dishwasher sheets. I have to say I was disappointed with the efficiency of the product.
I only ordered this product in the first place of the understanding that I could return it not realising as a company they would not cover the shipping cost as I was disappointed in the efficiency of your product.
Mothers Earth statement:
30 Day Trial Wash - We're confident you'll love Mother's Earth dishwasher strips, but we understand you're not sure yet. That's why we offer a 30-day trial period.
If for any reason you are not satisfied with your Mother's Earth dishwasher strips, you can return them for a full refund.
So there is no risk in trying out Mother's Earth dishwasher strips.

I would say NO RISK, yes the risk is that you will have to pay shipping cost of a high amount as refund policy states.
Refund instructions include:
Please note: A refund cannot be issued if:
- The package is sent without a trackable, insured shipping method and gets lost.

So the cost of shipping for me were £15.10 trackable as requested, which I had to send proof of.
Customer service was good, apart from at the initial request for return/refund they present you with some other options instead of a refund. Disappointedly when I raised the issue of the cost of returning the inefficient dishwasher sheets they said:
Sorry for any frustration caused.

The quality of their products and their service and efficiency are just brilliant.

Excellent products and helpful and caring team.

The water flosser September/December
I received a replacement from my first one as it would not charge.
The second one is also now not charging.
I have requested a refund.
Also as I’m now doing a review. I would say the buttons are in an awkward position so often when finished with it and putting the Flosser down it will turn on and water goes everywhere.
My previous Flosser (NOT ORDO) was great and had it for along time and still worked.
I only purchased this Ordo flosser as I had purchased the Ordo sonic toothbrush I am very happy with the sonic brush.

James was very friendly, professional and knowledgeable

Very good service connecting people to the correct service