John

Clarifying How Our Vehicle Purchasing Process Works

John, we categorically reject the allegation that our response contained inaccuracies or that there has been any attempt to misrepresent figures.

All bids placed through Motorway are recorded and visible within the platform system. The figures referenced in our previous response were taken directly from auction data available to us at the time. There is no benefit to us in “confusing” vehicles or misquoting numbers, and we take record-keeping seriously.

When purchasing through Motorway, bids are placed based on the information provided in the listing. As is standard industry practice, vehicles are often listed in advance within internal stock systems and sometimes on websites as incoming stock. This does not indicate wrongdoing or misrepresentation. Pricing reflects preparation costs, overheads, warranty provision, VAT obligations, and market positioning. It is entirely normal for retail pricing to differ from auction purchase prices.

It is also important to clarify that sellers are never forced to proceed. Any adjustments discussed during collection are based on inspection findings and remain optional. The seller always retains the right to decline.

We strongly refute the suggestion of dishonesty or any “pattern of behaviour.” We have been trading for over 11 years and have sold more than 18,000 vehicles, operating within established consumer and trade regulations. Allegations implying misconduct are serious and should not be made lightly.

We respect your right to share your opinion. However, we stand by our processes, our documentation, and our compliance with Motorway’s auction procedures.

Future sellers are encouraged to review how auction platforms operate and understand that purchase price, fees, preparation costs, and retail pricing are separate elements of the motor trade business model.

We remain confident in our professionalism and integrity.

Hi John, thank you for the positive review! We’re so happy that the team at Toyota Waterlooville made your car-buying process enjoyable. We hope you love your new vehicle! Warm regards, ^NS

Thank you for sharing your feedback, John. We're glad to hear that the location and availability were convenient for you. We appreciate your comments about the registration area and will take them into account as we work to improve our process. We're also pleased to know that, despite these challenges, your overall experience was positive and that you received quick results.

Hello John,

Thank you for your feedback! We're glad to hear that you found our platform easy to navigate. We strive to provide a seamless experience for our users, and your input is greatly appreciated. If you have any further questions or suggestions, please don't hesitate to reach out.

Kind regards,
The Elite Team

Hello John,

It’s amazing to know that you’ve left us a wonderful review!

We’re happy to know that we were able to provide you with a great experience and an easy process and handover.

Should you have any further questions, please do reach out to us and we will be more than happy to serve you.

Kind regards,
Jerome
Cazoo Customer Support