Rubbish service
My sister and I came here as a little treat for ourselves as we we thought it was time to be waited on and get some posh treatments done, but we got the total opposite! In a nutshell, most of the staff couldn't be asked whenever we addressed anything not to mention rude! Upon arrival, there was dust around the tea tray, no curtains in the room, just a pathetic plastic sheet that supposed to be blinds and wouldn't even shut properly! Phone numbers were out of date in our room, when we addressed the many issues we had, the manager was evasive to say the least, got high rated and said you're welcome to leave if you're not happy even after I told him I'd travelled from London to Birmingham for this weekend break on public transport, where the hell did he expect me to go!! Rather than managing the situation which is what managers are supposed to do, he was fobbing us off and trying to get rid of us. Our whole experience was terrible, I expected a lot more from a high end place like the Belfrey, I've had better facilities and stay at the Premier Inn... No word of a lie! What a blasted waste of money... These toffee nosed people need to get a grip, stop exaggerating what they offer and stop ripping people off for rubbish service!
Risposta di The Belfry Hotel & Resort
Dear Sharon
Thank you for sharing your feedback and for taking the time to discuss your concerns with our team during your visit. We sincerely regret that the resolutions offered by our Management Team did not fully meet your expectations.
Kindest Regards
The Belfry Team
