Priyesh Pankhania

I have been trying to get an engineer to do an annual service on my boiler & issue a gas safety certificate since 16/03/2026 and you have no engineer available !!! The earliest date you are offering me is 08/04/2026 and this is not acceptable to me,besides your call handlers keep talking over me( except James and Sam !)
I now need to escalate this to a more senior manager who can help me .I also need to arrange access to the property with my tenants so need an earlier date so the tenants can be informed

Ivan demonstrated a highly professional approach from the very beginning. He contacted us promptly at the agreed time and ensured that all of our questions were answered thoroughly and with patience. His explanations were clear, detailed, and easy to follow, which made the entire process much more straightforward for us.
What stood out most was that Ivan never rushed us or applied any pressure; instead, he gave us the time and space we needed to consider our options carefully. This level of respect and courtesy made us feel confident and comfortable throughout.
Overall, Ivan provided an excellent customer experience and represented the service with integrity and professionalism.