Lookers Range Rover never fails to disappoint in Customer Service
Lookers Range Rover dealership on the A41 Aylesbury never fails to disappoint in it's customer service. Called at 5pm to say my car was ready, got there 35 mins later only to wait another near 40 mins to pick up my car.
Another customer came in and got served immediately.(male with a more prestigious Range Rover). My car was not washed as offered and not bought to the tunnel for pick up. (It was sleeting outside) There was only one lady in the Service Dept. I have always battled being a female Range Rover owner in what seems to be a man's world. From Sales to Service, they need to get their act together. Even picking up the courtesy car, I had to wait as it had no fuel. Inside the courtesy car (only had 6k on the clock)it clearly was not looked after with sticky marks all over the steering wheel and consul.
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
