Hetty

BE AWARE! I bought a gas hob and there was the option to buy just the hob or hob + Installation. I went for the latter.

I waited nine days for delivery and the delivery person then stated they were not installing and just left the product.

It took me an hour on the phone to Very to eventually be told they could not install it and they would "Refund the difference." Customer service was useless.

I then spent another 30 mins on the phone to Hotpoint, trying to organise the installation. After speaking to three different people, I was informed they do not install gas hobs!

Very are STILL advertising installation as a service on their website!

So, after 9 days of waiting, I have nothing to cook on, a hob sat in a box on my floor and now I have to organise my own fitting. I also took a day off work and wasted 90 minutes going round in circles to various depts.

Epic fail from Very!

Had a great experience with Lookers Bishop's Stortford. Dealt with Omar who was fantastic from the start; really understood our specs and worked tirelessly to secure us a car. Communication was excellent at all times.

The whole team there were friendly, professional and great to deal with. Highly recommend.

Oh my gosh, NINI! ❤️ Once you discover this brand, you will never look back! The products are gorgeous. Customer service unbelievable. And the owner shoots the BEST product videos, you can’t help but smile! LOVE LOVE LOVE x

So impressed with My Tutor. The KS2 maths tutor we have is amazing. Lessons are well thought out, fun & tailored to your individual child. Within 4 weeks of starting, we have gone from a child that hated maths, to one that can’t wait for his online lesson. Highly recommend.

I’d like to update my review. After 16 days I have just received a telephone message from Holly. She was very apologetic and is issuing a refund. If you are trying to get hold of Plants Galore, they will eventually get back to you. I don’t think they are ripping anybody off...just absolutely overwhelmed with orders. Just wanted to flag this.

Ordered two weeks ago (before website mentioned a 2 week wait for delivery). Paid via PayPal. Have heard nothing since and company are not responding to any calls, messages on social media, or emails. I fully appreciate the current situation and I have no problem with deliveries taking longer than usual, this is nothing compared to what’s happening in the world. But I do feel the company should at least respond to customers (I’ve had no response in over a week). I’m trying to cancel my order, as it’s no longer required and the flowers I ordered will be coming to an end soon. But I simply can’t get through. I think if you are looking for plants to get delivered, this may not be the best company right now. They obviously just cannot cope with the demand, which is fine - these are unprecedented times. But please, just communicate with your current customers. Otherwise I fear this will have a detrimental effect on your business after lockdown.