Miss Rosemary Dando

I have been using a pea-based litter, which is light and effective. However, my cat is very messy and tends to scoot the litter out of his covered tray on to a mat and then on to the carpet, needing frequent hoovering. The clumps were also very heavy to deal with.
I am now using my first bag of Pacha, and so far it seems excellent, long lasting and does not easily get on the carpet. I like the idea of only having to change the litter monthly, whilst removing poop daily.
My only concern is cost, which is a bit steep. I have also has to purchase a finer mesh poop scoop.

Good sturdy plant in very good condition. Very well packaged

Left on front doorstep in rain in full view of road. This in spite of you r having record of my safe place.

Fairly prompt delivery but plants are in very good condition and carefully packed.

As I am tall with long legs, I was anxious about booking a coach holiday. Unfortunately the date of the Luxuria tour did not fit us datewise, so we looked at the Silver Service one. Reassured by Leger’s promise of “more legroom than standard coaches”, we booked. Our feeder coach from Sheffield was a Luxuria and very comfortable.
Imagine then our disappointment when on boarding our coach and going to our allocated seats, we discovered that legroom varied significantly between seats and that ours’ had the least in the whole coach. Indeed my knees almost touched the seat in front, certainly not more legroom than a standard coach, more like a standard public bus.
In addition the footrest, which I could not use as my knees the pressed against the seat in front, bruised my shins due to lack of space. Thank goodness the seat in front was not reclined.
On reporting this to Matt and Dan our leaders, and as the coach was full, we were told that we could use the lounge seats. This meant that 2 of the lounge seats were never available to other passengers. In addition the motion up and down is more pronounced on those seats and we were not able to converse with other passengers.

The other issue with our seats was the view through the window. As this is the position of the unused side door (a Spanish coach built to Spanish regulations) there are closer uprights and shorter windows. Our view was therefore interrupted badly by these uprights and the curtains. As one of the main attractions of this tour is views, this was another huge disappointment.

On one of the outings we were able to move to different seats on the right side of the coach, plenty of legroom and a perfect view. We also got out a tape measure and the variance between seats was at east 3inches!

We believe that the row with seats 28 and 29 should have been removed and seat spacing adjusted. It seems particularly unfortunate that these seats, which cost the same as everyone else’s have 2 major disadvantages, which did at least in part, spoil our experience.

Our 3 night stay was at the West Cork Hotel. Here again we encountered problems. The allocated rooms of both our friends and ourselves (114 and 115 I think) were un-upgraded and were truly awful. Very small and dingy, dirty, with a very stale smell and far too hot at night with a window only opened a crack. Went to reception to ask to be moved, unhelpful lady who said hotel was full so nothing could be done. Then saw manager, much more helpful and pleasant, promised a move next day. In meantime, Matt and Dan, our drivers had offered to change rooms with our friends and they took what must have been the worst room in the hotel.
Our new rooms were very good much larger and modernised with opening window and fan, as well as a better mattress.

Breakfasts excellent and service in dining room very pleasant and efficient but evening meals very poor. Large amounts, but pretty tasteless with overcooked mixed vegetables and mashed potato probably frozen or powdered - no texture and too stiff. On last night we had an uprising and demanded chips, which were a wonderful change. A trio of desserts every night is too much for most. The waste of food in the dining room was awful.
I would not return.

Having felt that our experience was particularly poor compared with most of the tour members, the redeeming feature was the partnership of Matt and Dan. They were brilliant, exceptional driving throughout and huge efforts made by both to ensure we all had a good time. Thank you to them.

Having complained to Leger, I spoke to 3 different customer relations staff members, receiving the same message from all. This was that everything possible to improve our holiday had been done, true, but that did not mean our experience was anything like as good as our fellow passengers for which we paid the same, about £1000. In addition we were told that Leger didn’t own the coach or the hotel so the problems were not their fault! What a strange notion, did Leger Holidays not choose both of these.
As a gesture of goodwill we were offered £10 compensation each, a derisory and insulting sum.
I will never choose a Leger holiday again.

Excellent service, only lost a star because windscreen washer not adjusted so fluid hit windscreen instead of going over roof.

Good strong plants received.
Could have been a little better packed, pots had fallen over and lost a quarter of compost, however plants had not suffered.

Excellent, parcel left in my safe place.
Thank you.

I was really impressed with your litter at first, great clumping and no smell.
However, after a few days of removing clumps, there was much less clumping and just wet granules. Still great odour control though.
Moderately good for non treading.
Now think I will stick with my current slightly cheaper, and more conveniently packaged, litter.

Loved the fit and comfort. Have purchased pairs of each colour

My cat does not like the fish recipes, nor does he like the jelly based chicken recipes. He will usually eat the chicken in gravy but sometimes leaves some.
He is a Burmese but obviously not very discerning, he prefers Whiskas recipes in gravy!

I do not expect a parcel to be left on my front doorstep, only 10 feet from and in full view of the road.

Purchased Aidapt non slip silicone roll. Excellent product, delivered promptly.

With snow on the ground, it was not easy to get the sacks along the drive. Thank you.

On 14 February, 2023, I booked on-line, through e-Sky.co.uk: a return Ryanair flight from East Midlands Airport to Belfast International; car parking at EMA and a hire car for 3 days, with insurance, to be picked up at Belfast. (booking reference: 9452330942) During this booking I supplied my passport details, DOB, etc. I am 78 years of age.
The car was to be rented through Rental cars.com, and on receiving my confirmation voucher, I printed off the terms and conditions via the link on their e-mail.
On the date of our travel, 12 May, all went very well until our arrival at Belfast Airport. On going to the Budget Rental desk to collect the car, I handed over the voucher, my driving license and the 21day certificate from the DVLA, a requirement listed on the voucher. To my astonishment, the Budget operator then asked for my doctor’s letter to confirm I was fit to drive because I was over 75.. At no point before this had I seen or been told of any requirement for such a document. (I could easily have provided one had I known)
I was then told I could not have the car. I then asked for my money back but was told it would be returned to Rental Cars. My female friend, of a similar age, and I were therefore stranded in Belfast, our final destination being Lisnaskea a village near Enniskillen, a 11/2 hour drive away, with our luggage and with no easy way to get there.
Fortunately our host, a Vice Principle of a school in Omagh was able to leave school early to come to collect us, a round trip of 23/4 hours at the end of a hard week in school and costing a considerable amount in petrol.
On our return journey to the Airport, on 15 May, we took a taxi at a cost of £170.

On our return home, I contacted Rental Cars, via the internet, explaining our problem. Thence followed a long interchange with my completing their complaint form many times, explaining that I had received no information regarding any age limit and their response that it was in their terms and conditions accessed via their voucher – it wasn’t. They even sent me an excerpt which they claimed to come from their terms and conditions, stating that cars were not available to over 75 year olds, but this was not part of the document I printed off. When I requested the full document from which the excerpt had come, they were not forthcoming so I still don’t know where this information was published.
As a result of our unhappy experience with Rental Cars, my friend and I are considerably out of pocket: £139.57 for the car rental and insurance for the car, our friend’s fuel expenses, around £75 and our return taxi journey, £170. We also experienced considerable frustration, anxiety and distress during our 2 hour wait at Belfast Airport, as well as being totally reliant on family members for transport throughout our short stay in Northern Ireland.
I believe Rental Cars should not only return our car rental and insurance charges, but also compensation for the other costs we experienced. .

This case also raises the issue of age discrimination. Since the age of 75, I have had to renew my driving license and declare that I am still fit to drive, should this not be sufficient for a car hire company? I am also an advanced driver.

I was out when you came, but I have cameras. I did feel Tharp 35 seconds to spray my lawn was a little fast. I was unconvinced the centre of the lawn got an adequate spray.

Accidentally ordered 3 pillows, spoke to Company who said they would alter order to 1. Received 4.
Told I could return 3 for refund.
Sent back 3, cost £57 postage.
Today received parcel back with note from post office saying recipient refused to accept.
It is interesting that after my review, this is the first time anyone at Derila has tried to address my problems. I would accept £100 from the Company to partially cover my costs, they have offered £29.95, the cost of one pillow.
I remain totally dissatisfied and would warn others not to purchase from Derila, even though I like their product and am using it.

Following this review and using the PayPal resolution service, Delilah have been very helpful and returned my money except delivery costs, and sent me a free gift.
I am still very happy with the pillow and would recommend it. Just be careful to order correctly, very expensive return is not an option.

Branch manager showed us a selection of high-backed sofas, was very patient as well as being helpful. If delivery of the sofas is as efficient, I will be very pleased.
Have today received the sofas, delivery very efficient too. Very happy with purchase.