jerome

Thanks Jerome, we’re delighted to hear that you were pleased with the service our mechanic David completed. Thank you for taking the time to leave a review. We appreciate your custom and will always be here if you need us in the future.

Very best, Brad

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Dear jerome,

Thank you for taking the time to leave a review. I appreciate you bringing this matter to our attention.

I'm sincerely sorry to hear about your experience. Providing an exceptional customer experience is our top priority, so your feedback is valuable in helping us improve.

Could you please send us your query in this email: csadmin@serenataflowers.com. So, we can connect directly through email to find a satisfactory resolution.

Kind regards
Evelyn

Alex and Adam will be over the moon to see this and it's great that we could provide such an excellent service. Thank you so much for taking the time to share this and should you ever need any further information from us, please don't hesitate to reach out and let us know. Many thanks.

Hello,

Thank you for taking the time to share your feedback.

We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.

This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.

Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.

This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.

Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.

Many thanks,
DUSK Resolution Team x

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Dear Jerome, we are sorry to hear you have not had a positive experience with Scottish Friendly. We would like to resolve this issue. Please could you provide your full name, date of birth, postal address and policy number to contactus@scottishfriendly.co.uk and we will look into this for you. Kind regards, Scottish Friendly

Hello, 

I am sorry for the delivery issues that you have experienced recently. 

We always want customers to love their full DUSK experience and I can only apologise that this wasn’t the case on this occasion. 

There has been a temporary dispatch issue at our warehouse, resulting in delays beyond our usual delivery policy. 

However, I want to acknowledge that this is far from any excuse, and I deeply regret falling short of our usual delivery standard.

I am pleased to see your delivery has reached you. I have gone ahead and reimbursed your shipping fee.

Thank you for your patience, my apologies once more.

- Colin

Dear Jerome, we are sorry to hear that you have not had a good experience with Scottish Friendly. Please may we ask that you send the following details date of birth, full name, full postal address and policy number to contactus@scottishfriendly.co.uk and we will have someone look into this further for you. Kind regards Scottish Friendly

Hello, 

I am so sorry to see your DUSK experience did not meet expectations this time.

We always want customers to receive a 5 star service, I deeply regret that we fell short this time.

All small items are sent with Evri and are expected to reach you within 3 to 5 working days. 

I can see your delivery reached you within this timeframe and we do offer a next day shipping service too.

I will reach out to you shortly in hope to making this right for you. 

Thank you for your patience and allowing me to offer a resolution.

- Colin