Mercedes Service
I was very dissapointed that my 220d coupe required new front discs after only 30,000 miles of mixed motoring, motorways ,A roads and local. I asked to see the discs and and was promised they would be in the car on pick up, not so, it took several attempts to get the discs and eventually they were delivered to my home a few days later. I have no idea if these are the actual discs from my car
Two further faults were reported but subsequently dismissed. I had returned to my car with the windows down and the car unlocked, also the rain sensor does not appear to be working as it should and certainly not as it did on the courtesy car
These faults were dismissed as they weren't on any computer record in the car.
Maybee they are waiting for the car to be out of warranty
Not good enough
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
