I have used this for years for the rewards but for some reason they have got my email mixed up.i get my insurance for my car my wife's car my daughter's car my contents and buildings and also friends insurance but no more.i have contacted them showing my email on the confused .com app and given them the policy number ect.They are very arrogant in their replies it's not brand surgery to work out change my email to the correct one.emailed them last week again but they can't even bother replying now,am sure they must be regulated by an ombudsman which I will am thinking of going to