Dear Luca,

We completely understand how frustrating it must feel to wait for an update and not receive a response. Your concerns are valid, and we sincerely apologize for the lack of communication.

To get a clear and prompt update on your claim, we recommend contacting your claim administrator directly by replying to the latest email you received from Skycop. They will review your file personally and provide the most accurate information regarding your compensation.

Luca, please be assured that your case is being handled individually, and reaching out directly is the fastest way to receive the clarity and support you need.

Best regards,
Skycop Team