I wanted to go see first hand what these machines were all about. I was given LOTS of time, provided with great information, and was not rushed or overwhelmed. I felt like they really listened to what I wanted and what I was looking for. I was so impressed with the customer service and knowledge of of the staff!! The experience was truly great. I do think it's worth it to come by if you are in the area. The machine that I thought I wanted really wasn't the one I needed, and one of the accessories I thought I didn't want, I did after trying it out. They offer so much customization, and so many options, you can't really go wrong!