I ordered a pinata it came in a bag…
I ordered a pinata it came in a bag which had no protection at all it was broken had dirt all over the shark I emailed the day it was delivered which was 17th February no response
Risposta di Party Delights
Hi Cordelia.
Thank you for your review.
I'm really sorry to hear that your order arrived with you damaged and the inconvenience that this has caused.
I can see you emailed us on the 17th of Feb at 11:35 am explaining your item has arrived with you damaged. Our team then responded within 24 hours on the 18th of Feb at 9:16 am offering yourself a replacement free of charge.
You then replied on the 19th at 3pm asking for a refund which we responded to on the 19th at 9pm confirming that a refund was processed and the item didn't need to be returned.
We also did notify the warehouse manager of the item arriving damaged so that we packaging can be reviewed and will be improved if needed.
Once again we apologize for the inconvenience this has caused you but I'm pleased this has now been resolved.
Kind regards,
Party Delights