Dear Giogio,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the lack of responses and the frustration this has caused. We fully understand how disappointing it is to feel ignored when you’re waiting for updates on your flight delay compensation.

Please know that this is not the level of service we aim to provide. Unfortunately, we’re unable to locate your claim based on the information included in the review. To allow us to investigate the issue and provide you with a clear update, we kindly ask you to contact us directly at allex.loiudice@skycop.com, including your claim ID or the email address used to submit your claim.

Thank you for bringing this to our attention. We appreciate your patience and would welcome the opportunity to resolve this matter and assist you further.

Best regards,
Skycop Team