Recensione su AliExpress


Valutata 1 stelle su 5

Dire customer service - item not received and impossible to obtain refund

Update following previous review
Item handed to EVRI by AliExpress but EVRI ( as seems often the case ) have lost it and I was instructed to contact supplier ( AliExpress )directly to process a refund
After explaining the situation AliExpress sent me an email “order dispute ended! “ when in fact the situation had not been resolved
In same email they requested I reply to their survey - attempted but everything written in ? Russian!!
They go to incredible lengths to prevent the injustice suffered by the customer from reaching a just outcome
Theirs is the most appalling customer service I have ever come across

20 dicembre 2025
Non scritta su invito

Risposta di AliExpress

Dear Customer,

We sincerely apologize for any inconvenience this may have caused you. Please accept our heartfelt apologies.

We have already replied to your email on December 26. Please review the content of our response.

If you have any further questions, please feel free to contact us by replying to this email.

Thank you for your understanding. Wishing you a wonderful day!

Best regards,
AliExpress Customer Service Team
www.Aliexpress.com