Slow service, hard to reach accountants would probably just stick to Xero if you dont have a complicated business
Update on the review:
The issues I mentioned are still not solved, my customer manager has been changed again and there seems to be no note passing between them.
I am getting to the EOY tax deadline and I still can't reconcile my bank accounts.
The service from crunch has been disastrous and I whole heartedly can't recommend the experience to anyone.
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Review on 17th of December 2025:
Thought I'd leave this here. While everyone at Crunch has been very nice and courteous this review is primarily a reflection of the system and not the people:
1. One email address for everyone. This:
a)makes it impossible to contact accountants directly.
b) Sometimes makes it so that you drown out in other emails in the group and so it takes forever to give a response.
2. Loads of manual work: it's practically as much as xero with very little automation and no support from staff.
3. Very (extremely) poor support for foreign currency accounts. If you are working with euro, usd or else with your clients forget and move one would be my recommendation. The amount of manual reconciliation you will be doing will make this not worth it.
4. Expensive as hell, I started on the offer before moving on to the normal price. Since then my price has risen twice. In one year. I am paying roughly £164 having started on 80 ish with 110 being the normal price that was supposed to be post offer.
5. Invoicing is broken for the foreign currency. It sends emails follow up in pounds always and not in euros.
6. You are stuck with a half finished beta version of a product and a classic that is being phased out. So two systems with neither properly working.
Risposta di Crunch Accounting
Hi Mike,
Thank you for taking the time to provide such detailed feedback. We truly appreciate the kind words regarding our team’s courtesy; however, it’s clear that our software and current processes haven’t lived up to your expectations, and for that, I am sincerely sorry.
I’d like to address your points directly to show where we are taking action:
Email address
Our centralised address system is designed to ensure no client is left waiting if a specific person is out of the office. However, we understand your preference for a direct line of contact with individuals. We are currently reviewing our internal structure to ensure that queries are prioritised and handled with the directness you expect.
Automation
While we already have lots of time-saving features like recurring invoices and expenses, we know there is more to do and are pleased to say we're investing heavily in features to continue saving valuable time for our clients.
I'll ask your Client Success Manager to reach out, as there may be features you're currently unaware of, such as our recently launched Auto-Match for bank reconciliation. You can check it out here: https://www.crunch.co.uk/knowledge/article/reconcile-in-a-single-click-with-auto-match
Foreign Currency
We currently support invoicing in various currencies, but do not offer full support for foreign currency bank accounts.
While we do ask that all bank accounts be in GBP, we're aware that a small portion of our clients do use foreign currency accounts. To help support this, we offer an add-on bookkeeping service or can provide step-by-step instructions - though as you have mentioned, this does require some additional input.
Your feedback about follow-up emails appearing in GBP is incredibly helpful - I’ve passed this directly to our product team to investigate.
Pricing
I would like to clarify that our prices were adjusted once during the year. As you mentioned, you originally joined us on a promotional offer. When this promotional period expired, you were transitioned to our standard pricing. The timing of this coincided with a wider pricing review.
We regularly review and make adjustments to our pricing to ensure we can continue to provide a dedicated team of support alongside ongoing investment in our software. That said, we want to ensure you're on the right plan for your business needs, and we'd be happy to review your subscription with you and discuss pricing options.
Beta Features
We understand that the transition, while we improve areas of the software, can be harder to navigate, but we're committed to a unified interface to remove these inconsistencies.
While we would love to make this our sole focus, we also need to ensure we're supporting regulatory requirements such as the new Authorised Corporate Service Provider (ACSP) for Companies House and Making Tax Digital for Income Tax Self Assessment (MTD ITSA).
You can track our progress and vote on the features you want to see most on our public roadmap here: https://roadmap.crunch.co.uk
Your feedback is vital in helping us build the best possible experience for our clients. We truly appreciate you being so candid with us. As mentioned, your Client Success Manager will be in touch shortly to see how we can best support you moving forward.
All the best,
Katie - Client Experience Specialist