I purchased two bikinis both with medium size bottoms. After wearing one set on holiday I decided I wanted a smaller size bottoms so returned the unworn pair.
The return system is frustrating as I had to pay £4 for tracked delivery. The item arrived at the warehouse on 29th Sept I sent numerous emails asking when I would receive a refund.
On 15th October I received the item back in the post with no note.
I sent further email asking what had happened. I received a response saying the item had been worn and there were marks inside. This is an absolute lie as I haven’t worn them and the protective layer is still inside them. What a disgraceful and underhanded way to refuse a return. I have purchased a number of bikinis and I have even replaced the bikini bottoms with a small size but I will not purchase again and I will not recommend this company.
BE AWARE THEY WILL NOT ACCEPT YOUR RETURNS!!!!!!