Non existing customer service
Absolutely fuming, received my order in the 15th September 2025 reported it as they sent the wrong item they said they've sent it over to the relevant department didn't hear anything from them so sent another email to yet get the same automated responses!!! I have tried to call them yesterday to be 42 in the queue and after 1 hour giving up. I have then tried to call them today to get to number 1 after 35 minutes for someone then to put phone down. How can I get this resolved when no one answers the phone or responds to my emails!!!!!
Update from the response below 👇 I have already done that hence the reason for this review as the customer service team are non existent
Risposta di The Fragrance Shop
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have felt. We’d really like the chance to put things right for you.
Please could you reach out to our Customer Service team at **customerservice@thefragranceshop.co.uk** with your order details? A member of our team will be more than happy to look into this further and help resolve things as quickly as possible.
Thank you for bringing this to our attention, and we hope we can turn this around for you.
Warm regards,
The Fragrance Shop Team