Disgusting behaviour from a company
Used Sykes several times in the past. Couple issues but… this time I vow NEVER again!
Booked to go on holiday. Paid deposit. Time came to pay balance. My son was involved in a serious accident. During this extremely stressful time, had multiple messages from Sykes about remaining balance. Informed them that my Son was really poorly and wasn’t sure when I could sort things out, but would be within the week. So Sykes just cancelled the booking took what money had been paid, and pretended that they had tried to ring me. Absolute disgrace of a company!!!. My Son sadly passed away from his injuries. Enjoy the money Sykes. It’s the very last you will EVER get from me
Risposta di Sykes Holiday Cottages
Hello,
We are truly sorry to hear about the tragic loss of your son. Please accept our heartfelt condolences during this incredibly difficult time.
We understand how distressing it must have been to receive communications about your booking while you were dealing with such a personal crisis. We deeply regret that our processes added to your stress and that your experience with us fell short of the compassion and flexibility you needed.
If you feel comfortable, we would welcome the opportunity to speak with you directly to better understand what happened and explore whether anything further can be done. Please get in touch with our Customer Relations team.
Once again, we are truly sorry for your loss and for the experience you had with us.
Warm regards,
Sykes Cottages