We are disappointed to come away from the restaurant in Cheshire oaks without receiving the kids eat free meals. We solely booked here as we wanted to save a few pounds on our meal as everyone does in the summer holidays!
But on receiving our bill the server brought the card machine with it so I didn’t have time to double check the receipt. We paid and then I checked over the bill. It did not take off the kids meals.
I then asked her why their meals hadn't come off. She responded with not everyone gets that deal, and I did not say I wanted the free meals.
I showed her the website that says everyone does get it when they purchase an adult meal. Which we purchased two of so should have gotten two free kids meals.
I asked if she could refund the kids meals for us. She point blank said no, it had all gone through now so she can’t do anything.
Although the food was lovely, the tables were also very sticky and dirty when we wiped with wet wipes, and service quite slow. Would not recommend here!
Hoping someone can help us to get our refund on our kids meals.