Absolutely appalled would not recommend this company and will never have a boiler from them ever again. Boiler was installed 4 years ago and came with a 10 year guarantee. Broke Friday morning and contacted them to arrange for it to be repaired, they advised it would be "high priority" as no hot water and no heating in these extremely cold days, only to be told they would call me on Monday morning to see WHEN they can arrange to come fix it. If this is "high priority" I don't want to know what low priority is for you, people should not be left like this in the bitter cold for days, especially when they are vulnerable. Poor quality service as well as poor customer service. Lots of things to fix there.