Really bad
I’m a customer since almost 6 years and I’ve seen the service going from ok to bad to despicable. Bad customer service, practically impossible to reach in case of need. Dirty vehicles. Lack of communication towards customers all mixed with an old-minded management of the company and a totally unreliable administration. And All for the highest prices on the market. Would not be surprised if poppy will not be there anymore in a couple of years.
Risposta di Poppy Mobility
Hi Stefano,
Lani from Poppy here! Thank you very much for your Trustpilot review. It may sound a bit cliché, but these reviews are really very important to us, as we always want to improve our service. ✨
You mention that it's very difficult to reach us, that we need to keep an eye on the cleanliness of our vehicles and that our prices are on the high side. Of course we are sorry to hear that.
Therefore, I would have liked to discuss this with you sometime.
You can therefore expect a phone call from me in the next few days, so that we can learn from this and get a good idea of how we can improve it. ✅
Hope to hear you soon! ☎️
Kind regards,
Lani from Poppy 🚗