I bought an Anglepoise lamp
Order No: 107555478
I bought an Anglepoise lamp - not cheap but I thought the offer of £20 off my first purchase was great. However there was nowhere on the form to put my discount code and they have not seen fit to answer my query. The lamp is good but I don’t care for the deceitful nature of the offer so I won’t be dealing with this company again.
REVIEW EDITED:-
After writing this review, BrandAlley have issued me a refund of £20 (the value of the discount code). For this I thank them, it’s just a pity that they did nothing until TrustPilot was involved.
Risposta di BrandAlley UK
Hi Janet,
Thank you for your review.
We do apologise for the issues you have experienced when trying to apply a voucher to your order.
Promotional codes can be applied to an order whilst in the basket.
We have requested some further details via Trustpilot so that we can further assist you with this matter.
Edit:
Thank you Janet for providing this additional information.
A member of the team will be in contact to assist with this further.
Kind regards,
BrandAlley