Dear Cath,

Thank you for your review.

We apologize for the delay in delivering your order.

Your order was sent out on 22 August 2023, 08:07. The Royal Mail 24-tracked delivery service is not a guaranteed next-day delivery service. However, 98% of orders are successfully delivered the next working day. For the 2% of orders that do suffer delays.

We have sent you an email regarding this and look forward to resolving it as quickly as possible.

Our sincerest apologies for the inconvenience caused.

Kind regards,

-Feel Good Contacts Team