Hopeless customer service.
I purchased two mobile phones online which came with 6 month's free Disney plus. Activation was supposed to be via a code which should have been emailed within 5 days of purchase. This never arrived and I have had a different answer from every agent that I spoke to. The agents are very difficult to hear and understand, even the "live chat" people take an absolute age to respond. I wanted this promotion to arrive in time for Christmas, and expected that ordering a month ago would enable this. Still no code today on Christmas eve. A very disappointing experience from a large company.